Took my road test. Driving instructor wear a heavy thick Covid-19 mask. Could not understand. His…read morewords were muffled. He said the test take 20 mins. He let me drive for 10 mins. Did 47 in a 50 limit. Said thats too slow doing 47 in a 50. Had to ask over and over what he was instructoring me to go. Got upset I used a back camera to backup into a tight parking spot. My instructor was Chinese. Having a thick Covid-19 mask makes it very difficult to understand. I did not wear a mask. Don't bother in Richmond. Goto Vancouver or Burnaby for road test.

xperience. My examiner was a man with brown skin tone who spoke quite fast with a strong accent,…read morewhich made it difficult for me to clearly understand his instructions. I had to ask him to repeat several times, but I did my best to follow his directions carefully. During the test, he strongly criticized me after I slowed down to 20 km/h right after passing a parked vehicle. I did so because there was an upcoming intersection with both left and right turns, and I was waiting for his direction. I also missed one shoulder check when turning right, but aside from that, I believe I performed well. The results paperwork also was not clear . He checked but didn't tell the reason . Camera was taken off by him I haven't had a proof that he was critusm. Though I accept the result of my test, I was very upset by the examiner's behavior afterward. He told me, "It's your fault, not mine," then tore up a copy of the test paper, placed it on the seat, and left the car without further explanation. His words and tone made me feel deeply disrespected and emotionally hurt. I would like to suggest that during road tests, examiners provide feedback or corrections after the test is completed--especially when the mistakes are related to skill, not safety hazards. Harsh criticism during the test can disrupt the applicant's concentration and confidence.

I've been here for a few times to renew my license and service card. The staff members are friendly…read moreand helpful. The process was efficient. The interior was clean and tidy.

This is the best ICBC road test Centre But the need to get…read moreenough parking slots .........

Once I got my PR card in the mail, I went here to get my BCID. I was not looking forward to doing…read moreso. I have dealt with the DMV in California, and only had horror stories. First off, five minute wait (with an appointment). The woman was so incredibly sweet and kind. Went super smooth. Got my ID in the mail like less than a week later.

The #1 piece of advice I have is to make an appointment. I've been here twice with an appointment…read moreand it was a 15-20 minute wait both times. They alternate between the appointment and non-appointment line and the non-appointment line was ten times longer in one case. That's around a three hour wait without an appointment! As with other ICBC offices, this one is hit or miss. Sometimes you get lucky and get someone who really wants to be helpful. Sometimes not. I was lucky on my second visit here to be rescued from a "customer is always wrong" employee who thought my number hadn't been called yet when it had been called. The guy kept telling me to wait for my number and sit back down, which would've meant that I lost my number and would have to make another appointment and come back later or wait for three hours as if I didn't have an appointment. Luckily, someone else saw that this person had no idea what they were doing and fit me in, but if they hadn't that would've been a very bad experience. It would be nice if there weren't employees here who do their best to be unhelpful. If this were a privately run shop, I'd give it one or two stars for employing people like that, but if you don't grade on a curve for government run services they'd all rate one or two stars, so I'll give this place three stars when compared to other governmental offices you might interact with.

Saturday at 10 a.m. it wasn't busy, I was two numbers away, waited only minutes. The lady at the…read morecounter was kind, polite, and perfectly conversational. She explained everything clearly, and the transaction took only as long as efficient actions required . Best DOL experience ever!

I moved to Bellingham from Tampa, FL about two month ago, and I am still being told that I need new…read moredocuments every time I go back to this place. It's been about the 5th time I've gone back and today they told me I need another two documents signed and notarized by my parents that live in Florida. To be fair the people working are not bad people, but I really wish they could've just told/given me all the documents I need in order to change my plates and tabs. It takes about two hours for my parents to drive to the place in order to get something notarized and now they have to do it again. Also my insurance runs out in about a week, which is ridiculous because if they just gave me everything at once then I could've probably gotten everything at least a month before. This is also not completely their fault tho, hence why it is a 2 star. Since USPS gave me an incorrect change of address the first time around, and the second one came late as well. I'm sorry to the staff there but this whole mess has made me more stressed than I have ever been during University. Why isn't there like a full list that you can give us to complete? I saw that another review had a similar problem as well, like why? Why would you want us to come back a handful of times? Sorry for the rant but this is my honest review.

Good thing I was informed ahead to book an appointment prior to arriving…read more This is the only way to be seen for an appointment at many locations due to the high demand for renewing drivers licenses, registering vehicles, accident claims and for obtaining provincial identification. I arrived 15 mins before my appointment like recommended. After I checked in, I took a seat and waited until they called my ticket number. I proceeded to my designated window and I had my task looked after in seven minutes. I'm sure this isn't the case often but I was lucky this day in early October. p.s. Give yourself plenty of time to find a parking spot if you're driving there. Spaces are scarce.

Before you came by, you have to register your appointment first by online. The entrance security…read morewill ask you. The receptionist lady with the glasses was super nice and friendly.

Went to ask a quick question of the person who asks why you are there and gives out a number and…read moreshe rudely just said take a number without listening. They need to get rid of the employees that hate their job which it seems to be the majority of the people who work there.

Personable competent personnel providing a necessary service…read more Clean environment with seating & good "notifications" available.

Very disappointing and unfair road test experience at this location…read more Key concerns from my Class 7 road test: - The examiner did not introduce himself. - I experienced unwanted physical contact that made me uncomfortable. - The examiner seemed distracted and unprofessional during the setup. - I was told I missed shoulder checks, but he could not clearly explain when. - During reverse parking, I wanted to wait for a safer moment, but I felt pressured to start and was then blamed for it. - The supervisor I spoke with afterward was aggressive, dismissive, and condescending. I have done several road tests here because this location often has available appointments, but based on my experience, the assessment feels unfair and inconsistent. It honestly feels like people are being failed for unclear or subjective reasons, which forces them to pay and rebook. I would strongly suggest avoiding this location if possible.

I took my class 5 road test at this location due to its close proximity to the college I was…read moreattending at the time. Both the agent at the counter, as well as the examiner were very kind and polite. On two occasions during the test, we were delayed at railroad crossings by train traffic in the Grandview cut, so we had some opportunities to chat and pass the time. I passed the test and have my class 5 driver's license to this day. I am pleased that the wonderful workers at this location could play a part in the beginnings of my adult life.

We had a great experience at the Bellingham driver's license office! My husband needed a new…read morelicense to reflect our updated address, and since he had already used his online renewals, he had to go in person for a vision test. We didn't have an appointment, but even as a walk-in, the entire process took less than 30 minutes. It wasn't very crowded, and the office was well-organized. There are clear signs explaining that appointments are prioritized, which is helpful to know, and the electronic screens keep you updated in real time so you always know your place in line and estimated wait time. The clerk who assisted my husband was friendly, efficient, and professional. Overall, we were very pleased with how smooth and stress-free the visit was. A surprisingly positive DMV experience!

I'm trying to get an appointment for the d m v and you guys are the hardest people i've ever seen…read morein my entire life.This is ridiculous.You guys ought to do something about this

Crazy! Only one lady helping a full room of people. She was good but I felt sorry for her…read more 'Charlie' wandered around, not contributing or helping. WTH

Arrived 10 mins prior to my appointment to find about 20 folks in the waiting area. When I sat down…read morethe system prompted me by text to check in online by texting "here." About one minute later the clerk finished with the person at the counter and called my name. The renewal process was easy, the clerk was polite and efficient, and I was on the way out the door a couple of minutes BEFORE my scheduled appointment. Best licensing experience ever for someone who got his first license more than 50 years ago!