I've been here for a few times to renew my license and service card. The staff members are friendly…read moreand helpful. The process was efficient. The interior was clean and tidy.

This is the best ICBC road test Centre But the need to get…read moreenough parking slots .........

Very disappointing and unfair road test experience at this location…read more Key concerns from my Class 7 road test: - The examiner did not introduce himself. - I experienced unwanted physical contact that made me uncomfortable. - The examiner seemed distracted and unprofessional during the setup. - I was told I missed shoulder checks, but he could not clearly explain when. - During reverse parking, I wanted to wait for a safer moment, but I felt pressured to start and was then blamed for it. - The supervisor I spoke with afterward was aggressive, dismissive, and condescending. I have done several road tests here because this location often has available appointments, but based on my experience, the assessment feels unfair and inconsistent. It honestly feels like people are being failed for unclear or subjective reasons, which forces them to pay and rebook. I would strongly suggest avoiding this location if possible.

I took my class 5 road test at this location due to its close proximity to the college I was…read moreattending at the time. Both the agent at the counter, as well as the examiner were very kind and polite. On two occasions during the test, we were delayed at railroad crossings by train traffic in the Grandview cut, so we had some opportunities to chat and pass the time. I passed the test and have my class 5 driver's license to this day. I am pleased that the wonderful workers at this location could play a part in the beginnings of my adult life.

Once I got my PR card in the mail, I went here to get my BCID. I was not looking forward to doing…read moreso. I have dealt with the DMV in California, and only had horror stories. First off, five minute wait (with an appointment). The woman was so incredibly sweet and kind. Went super smooth. Got my ID in the mail like less than a week later.

The #1 piece of advice I have is to make an appointment. I've been here twice with an appointment…read moreand it was a 15-20 minute wait both times. They alternate between the appointment and non-appointment line and the non-appointment line was ten times longer in one case. That's around a three hour wait without an appointment! As with other ICBC offices, this one is hit or miss. Sometimes you get lucky and get someone who really wants to be helpful. Sometimes not. I was lucky on my second visit here to be rescued from a "customer is always wrong" employee who thought my number hadn't been called yet when it had been called. The guy kept telling me to wait for my number and sit back down, which would've meant that I lost my number and would have to make another appointment and come back later or wait for three hours as if I didn't have an appointment. Luckily, someone else saw that this person had no idea what they were doing and fit me in, but if they hadn't that would've been a very bad experience. It would be nice if there weren't employees here who do their best to be unhelpful. If this were a privately run shop, I'd give it one or two stars for employing people like that, but if you don't grade on a curve for government run services they'd all rate one or two stars, so I'll give this place three stars when compared to other governmental offices you might interact with.

ICBC is a monopoly in British Columbia. What is the incentive for them to try at all? They rip us…read moreoff at any opportunity. I personally pay extra for my car insurance so I don't have to give them as much money. Of course you have to give them some of your money if you want the privilege of driving a car. They are driving me close to insanity. I feel like crying

Closed on a weekend when most of us poor working people need to renew or licences.read more

Went to ask a quick question of the person who asks why you are there and gives out a number and…read moreshe rudely just said take a number without listening. They need to get rid of the employees that hate their job which it seems to be the majority of the people who work there.

Personable competent personnel providing a necessary service…read more Clean environment with seating & good "notifications" available.

Saturday at 10 a.m. it wasn't busy, I was two numbers away, waited only minutes. The lady at the…read morecounter was kind, polite, and perfectly conversational. She explained everything clearly, and the transaction took only as long as efficient actions required . Best DOL experience ever!

I moved to Bellingham from Tampa, FL about two month ago, and I am still being told that I need new…read moredocuments every time I go back to this place. It's been about the 5th time I've gone back and today they told me I need another two documents signed and notarized by my parents that live in Florida. To be fair the people working are not bad people, but I really wish they could've just told/given me all the documents I need in order to change my plates and tabs. It takes about two hours for my parents to drive to the place in order to get something notarized and now they have to do it again. Also my insurance runs out in about a week, which is ridiculous because if they just gave me everything at once then I could've probably gotten everything at least a month before. This is also not completely their fault tho, hence why it is a 2 star. Since USPS gave me an incorrect change of address the first time around, and the second one came late as well. I'm sorry to the staff there but this whole mess has made me more stressed than I have ever been during University. Why isn't there like a full list that you can give us to complete? I saw that another review had a similar problem as well, like why? Why would you want us to come back a handful of times? Sorry for the rant but this is my honest review.

fourth and final crossing today and it's easy peasy lemon squeezy just like the first! compared to…read morePoint Roberts this is a sprawling installation with eight lanes for smaller passenger-type vehicles plus a separate facility to the east for larger and oversized vehicles. the whole process took maybe twenty minutes from the widening of the road to navigating the gantlet and leaving the compound which didn't seem unreasonable. apparently the staff are satisfied with my reasons for being here, the agent I spoke with even congratulated me on successfully completing my mission, how cool is that? I hope they read and enjoy my stories...

Quite surprisingly that both entrance and existing at the border didn't take more than 10-15mins at…read morethis main border. The last time took us over an hr decade ago and we ended up using the trucking border. Beautiful scenic since it right next to the water and many beautiful sculptures plus park too (this is on the entering to the US side). Plus there is a duty free shop on the Canadian side.

ICBC RoadsafetyBC Commercial Drivers Medical Examination. After the age of 25 in B.C. anyone with a…read morecommercial drivers license class 1 through 4 will be required to undergo a medical exam and they will mailed a medical form to be completed by a Nurse Practitioner or Medical Doctor. The medical is required every 5 years, 3 years or every year depending on age. I received my medical form mailed to me and it was dated Sept 9, 2025, by the time I received the form in the mail it was around 2 weeks after that. The letter says I have 45 days to have the medical completed and the form faxed or sent in by the doctors office. My question is when does the 45 days start? If I receive the form 2 weeks after it's dated then does that mean I only have 25 days to get the medical exam done? ICBC RoadSafety BC should at least allow 90 days to have the medical completed. The other issue that I have been having problems with in BC is finding a medical doctor that is interested in doing the ICBC drivers medical exam. My current doctor is retiring, the previous doctor that I had my drivers medical exams are no longer taking any more patients. Various clinics that I'm calling I'm told there is long waiting lists, sorry we are not a walk in clinic, come in to fill out forms first then we will make an appt. None of the appts so far are right away. I decided to call Vancouver Coastal Health Richmond BC Urgent Care to see if I can come in to have my drivers medical exam done. I was recently told that they do not fill out any forms. I asked a Nurse Practitioner and was advised that they cannot because they do not know my medical history. That's not the requirement for filling out the drivers medical exam forms, the examination is separate and has nothing to do with history. How does anyone get a drivers medical exam done in BC when it appears that no doctor or practitioner is interested in doing the medical exam and filling out the forms first. This is a requirement by ICBC, maybe because of the doctors shortage they should cancel all medical exam requirements.

Melissa Leraci, Horrible customer service and attitude, completely degrading and rude to me as a…read moreyoung girl who got in her first accident and explained in my first email interaction with her that I am unsure of the whole process and will need extra explaining for some steps and still continued on to be extremely wrong and talk down to me and not tell me all the information she needs then replying harshly saying I need this and this not just this , I asked politely to explain in detail everything she needs from me n the first place and then she got even more rude and short, made this experience that already sucks to me so so much worse, Melissa Ieraci, I hippie she feels good about herself, talking down, Intimidating and just being flat out mean to a 21 year old girl, great job ICBC!

Took my road test. Driving instructor wear a heavy thick Covid-19 mask. Could not understand. His…read morewords were muffled. He said the test take 20 mins. He let me drive for 10 mins. Did 47 in a 50 limit. Said thats too slow doing 47 in a 50. Had to ask over and over what he was instructoring me to go. Got upset I used a back camera to backup into a tight parking spot. My instructor was Chinese. Having a thick Covid-19 mask makes it very difficult to understand. I did not wear a mask. Don't bother in Richmond. Goto Vancouver or Burnaby for road test.

xperience. My examiner was a man with brown skin tone who spoke quite fast with a strong accent,…read morewhich made it difficult for me to clearly understand his instructions. I had to ask him to repeat several times, but I did my best to follow his directions carefully. During the test, he strongly criticized me after I slowed down to 20 km/h right after passing a parked vehicle. I did so because there was an upcoming intersection with both left and right turns, and I was waiting for his direction. I also missed one shoulder check when turning right, but aside from that, I believe I performed well. The results paperwork also was not clear . He checked but didn't tell the reason . Camera was taken off by him I haven't had a proof that he was critusm. Though I accept the result of my test, I was very upset by the examiner's behavior afterward. He told me, "It's your fault, not mine," then tore up a copy of the test paper, placed it on the seat, and left the car without further explanation. His words and tone made me feel deeply disrespected and emotionally hurt. I would like to suggest that during road tests, examiners provide feedback or corrections after the test is completed--especially when the mistakes are related to skill, not safety hazards. Harsh criticism during the test can disrupt the applicant's concentration and confidence.