Went to ask a quick question of the person who asks why you are there and gives out a number and…read moreshe rudely just said take a number without listening. They need to get rid of the employees that hate their job which it seems to be the majority of the people who work there.

Personable competent personnel providing a necessary service…read more Clean environment with seating & good "notifications" available.

The staff at this facility were OUTSTANDING! We are moving to Washington from out of state and…read moreneeded new license plates. They were patient, helpful, and considerate in assisting us, and were just as helpful in a follow-up call. Great people!

the ladies who work here are so so kind and truly want to help, the registration office on lakeway…read moreis the complete opposite, go here for renewing your registration !!

Saturday at 10 a.m. it wasn't busy, I was two numbers away, waited only minutes. The lady at the…read morecounter was kind, polite, and perfectly conversational. She explained everything clearly, and the transaction took only as long as efficient actions required . Best DOL experience ever!

I moved to Bellingham from Tampa, FL about two month ago, and I am still being told that I need new…read moredocuments every time I go back to this place. It's been about the 5th time I've gone back and today they told me I need another two documents signed and notarized by my parents that live in Florida. To be fair the people working are not bad people, but I really wish they could've just told/given me all the documents I need in order to change my plates and tabs. It takes about two hours for my parents to drive to the place in order to get something notarized and now they have to do it again. Also my insurance runs out in about a week, which is ridiculous because if they just gave me everything at once then I could've probably gotten everything at least a month before. This is also not completely their fault tho, hence why it is a 2 star. Since USPS gave me an incorrect change of address the first time around, and the second one came late as well. I'm sorry to the staff there but this whole mess has made me more stressed than I have ever been during University. Why isn't there like a full list that you can give us to complete? I saw that another review had a similar problem as well, like why? Why would you want us to come back a handful of times? Sorry for the rant but this is my honest review.

Extremely fast!!! The staff was super friendly and very helpful. They are open on Saturday which…read morehelps a bunch for those of us who cannot do it during the week. Absolutely recommend and will be making the drive from Whidbey Island to come back here. Our DMV on island has long wait times and unfriendly staff which is why I will be coming back here from now on.

I arrived when it was not busy. DMV have initiated coronavirus procedure to keep everyone safe.read more

Crazy! Only one lady helping a full room of people. She was good but I felt sorry for her…read more 'Charlie' wandered around, not contributing or helping. WTH

Arrived 10 mins prior to my appointment to find about 20 folks in the waiting area. When I sat down…read morethe system prompted me by text to check in online by texting "here." About one minute later the clerk finished with the person at the counter and called my name. The renewal process was easy, the clerk was polite and efficient, and I was on the way out the door a couple of minutes BEFORE my scheduled appointment. Best licensing experience ever for someone who got his first license more than 50 years ago!

there really isn't a whole lot good to say about this place. Everybody expects to have minor…read moreheadaches and everything when they go into this office or any kind of department of licensing or motor vehicles office anywhere but in some ways, this one I felt was pretty bad. firstly location. Well, the location itself isn't bad. It's also not great. The entrance is tucked away in an area where if you don't really know where you're going you're probably not going to be able to find it. There's also the fact that the location doesn't have anything like a spot where if you have a bicycle, you can tie up to or something. Another thing is the management of this office seems to be an extremely rude individual. Constantly belittling their staff and regularly being an absolute nuisance, right in front of the individuals who have come in and are waiting. some of the staff aren't much better. The individual that I got was an older woman who barely even looked at me. Let alone spoke directly to me. She kept speaking towards her computer screen, and I could barely hear her. small part to the little safety window thing in front of her. now, maybe I just caught her on an off day but still there was no personality in it and her interactions were very cold and almost indifferent. I mean, I'm not saying need to smile or all that very least they need to be polite and honestly she wasn't. honestly, if there was a better location, I would probably find another place but unfortunately for me this is the closest location that I can find. Also, if you utilize a service like Uber or Lyft, you're probably going to have a little bit of difficulty because there are no pickup spots anywhere near the location. I literally had to cross over towards a bar or something to actually wait for my ride to pick me up.

Once I got my PR card in the mail, I went here to get my BCID. I was not looking forward to doing…read moreso. I have dealt with the DMV in California, and only had horror stories. First off, five minute wait (with an appointment). The woman was so incredibly sweet and kind. Went super smooth. Got my ID in the mail like less than a week later.

The #1 piece of advice I have is to make an appointment. I've been here twice with an appointment…read moreand it was a 15-20 minute wait both times. They alternate between the appointment and non-appointment line and the non-appointment line was ten times longer in one case. That's around a three hour wait without an appointment! As with other ICBC offices, this one is hit or miss. Sometimes you get lucky and get someone who really wants to be helpful. Sometimes not. I was lucky on my second visit here to be rescued from a "customer is always wrong" employee who thought my number hadn't been called yet when it had been called. The guy kept telling me to wait for my number and sit back down, which would've meant that I lost my number and would have to make another appointment and come back later or wait for three hours as if I didn't have an appointment. Luckily, someone else saw that this person had no idea what they were doing and fit me in, but if they hadn't that would've been a very bad experience. It would be nice if there weren't employees here who do their best to be unhelpful. If this were a privately run shop, I'd give it one or two stars for employing people like that, but if you don't grade on a curve for government run services they'd all rate one or two stars, so I'll give this place three stars when compared to other governmental offices you might interact with.

Everytime I go and renew my tabs, they are always very friendly. They helped out my son about…read morerenewing his tabs before deployment and he lives in Florida.

We drove over an hour to get our son's learners permit. Everything ready to go and they cancelled…read moreour appointment without warning when we were 10 minutes away from them. Wasted time, gas, and energy. He starts drivers ed soon and now we will be the ones left scrambling.

You like sitting in an office for two hours while the "clerks" open and close their stations to do…read morewhat? If that is you, this is the place. Tried to get a disability card, Dr did what he thought was correct no no you need another piece of paper. So asked the clerk if we have to wait in line once we have the missing doc, oh no we dont do that, just take a number. I call horse pucky on this place. They wont see me again and I am in the car business so I will tell all I know of the professionals at Amsi.

Thank the Lord that this place exists! Vanessa and her customer service skills were truly…read moreexceptional. We visited the State-run location first - what a nightmare that was! AMSI was actually able to help *solve* our problem, not just create more problems for us. Grateful!