Excellent oil change experience with new Grand Cherokee. Efficient. Done in 45 minutes. Car was…read morereturned clean and inspected This dealer is where I come for good servicr

Scheduled an appointment for service on June 11, which ended up being a consult, not for service…read more Was told it would take at least four days just to get a diagnosis. I left the vehicle and rented a car. After four days I called to see status of and could not get a response to from anyone via phone, email, and text message. I drove to the Dealership And found they just got it in. Was informed they would call with results. Again after 2 days and no call backs, no communication. Tried to get through multiple ways and no success, Again I drove to the dealership where I was stood at service desk listening to Two employees chat about off roading and completely ignore me. Once they finished, then I was asked what I needed. I was told my rep was at lunch, but this individual showed me the repairs that needed to be done. When my Service Rep returned, he explained that Parts for my repair would need to be back ordered and to call back in a week or so. I told him I needed my car back and since it a was an AC issue I would drive without air.When I called back, I was told that those parts wouldn't be arriving till June29th. On June 29 I called and was told not till July 3. On July 3 I called and was told the 6th of July. At that time, I called the Service Manager Whom earlier I had sent an email to earlier to express my dissatisfaction. This was after he responded to a negative review I posted On CARFAX and asked that I contact him. He stated he never received the email and that he had no idea what I was referring to. At that time, we discussed all the issues I had and without apology or remorse He said ETAs for parts is just an estimate and that he had no idea when my parts would arrive and that he had 2026 vehicles that he couldn't get parts for. Refreshing comment! I informed him that if parts were not available, I would be asking for a refund for the Parts. I was already $1600 plus into this repair and all I got was a diagnostic test. I went to the dealership and got a refund for the parts but still out all the cash and trips back and forth to dealership. This is the most incompetent Group I have ever dealt with. From lack of communication to downright rudeness, they are by far the worst I ever encountered. I believe that being honest is the first rule. This group doesn't know the meaning of the word. If you need repairs, don't walk away, run from this dealership.

I was starting to look for a used car. I came across one at Fox GMC and emailed my inquiry…read more Within a hour I received a video message from Tony. He had sent me a video of the car I was looking at and another one very similar. That was so helpful! My husband went to the dealership the next day to meet Tony. Tony put him in touch with Bob Schonebeck (salesman). Bob was very thoughtful, thorough, respectful, etc... my husband and I are so happy we made the drive to Fox Buick GMC! Bruce helped with the financial paperwork and everything went beyond smooth! We highly recommend them! Thank you Tony, Bob and Bruce!!!

I am extremely disappointed with Fox Buick GMC, particularly because I trusted this dealership for…read moreyears. I purchased my 2020 GMC Sierra new from a GMC dealer in Saginaw in 2020. Because I live in the Farmington area, I chose Sellers GMC--now Fox Buick GMC--for routine maintenance. It was convenient, but more importantly, I trusted the quality of their work and believed that if their technicians identified something affecting the condition or safety of my truck, they would clearly tell me. That trust has been severely damaged. On May 15, 2026, at 47,949 miles, I brought my Sierra to Fox for routine maintenance, including an oil change, tire rotation and inspection. I was told my tires were "showing wear." That was the extent of the concern communicated to me. I was not shown inspection photos/video, given detailed tread information, or made aware of any urgency. I left believing the tires were wearing and would need replacement sometime in the future. Several weeks later, I drove to Pulaski, Wisconsin. While there, a tire developed a slow leak and dropped to about 12 PSI. I went to Tires Plus in Green Bay expecting them to find a nail. Instead, they showed me the condition of all four tires. Their inspection found essentially the same uneven wear on all four: approximately 1/32" on the outside shoulder versus 5/32" through the center and inside. They recommended replacing all four tires and an alignment evaluation. I was shocked. Fox had just rotated and inspected these tires in May. After returning to Michigan, I went to Fox to understand what happened. THAT is when this became much more upsetting. Fox pulled up the records from my May 15 inspection and showed me photographs, video and some of the technician's documentation. The tire condition HAD been documented by Fox in May. I simply had never been shown those records or had the seriousness of the findings clearly conveyed to me. Fox acknowledged that the service advisor should have discussed the inspection findings with me. That is the heart of my complaint. I am NOT upset because 50,000-mile tires eventually needed replacement. Tires wear out. My concern is that Fox's own inspection documented information about my tires that I did not have, while I was told only that they were "showing wear." Had I been shown those May photos, had the findings been explained, or had I simply been told the tires required urgent attention before a long trip, I would have replaced them immediately. I certainly would not have knowingly driven hundreds of miles to Wisconsin and then back across Michigan's Upper Peninsula. I opened a case with GMC Customer Assistance. To GMC's credit, my representative has been exceptionally responsive and professional. GMC contacted Fox and told me Fox acknowledged that the inspection findings/photos may not have been reviewed with me at the May service. GMC also informed me that one of the inspection photos discussed with Fox showed exposed belts. GMC's representative specifically acknowledged that being told only "showing wear" did not convey the seriousness of the inspection findings. Fox offered tire price matching. That was never what I wanted. I purchased my replacement tires elsewhere. I wanted an explanation. What did the technician document/recommend in May? Why wasn't the seriousness communicated? Did the nearly identical uneven wear across all four tires warrant further evaluation? Where did the communication process fail, and what will prevent this from happening to another customer? Unfortunately, Fox's handling of my complaint has created ANOTHER communication problem. I personally returned to Fox. I communicated with the Service Manager. I emailed Fox management a detailed letter explaining my concerns. GMC Customer Assistance specifically asked Fox to proactively contact me. I received no meaningful response from Fox management. Most troubling, GMC Customer Assistance has now told me that THEY contacted Fox and have not received a response either. GMC has offered to help me transfer my service to another nearby GMC dealership. Think about that: my original complaint was that Fox failed to adequately communicate important inspection findings. After I raised that concern, Fox then failed to communicate with me about the complaint--and apparently hasn't responded to GMC Customer Assistance either. This was never about getting free tires. It is about SAFETY, COMMUNICATION and TRUST. I chose Sellers/Fox because I trusted them with my truck. My family has generations of loyalty to General Motors, and I had every intention of continuing with GMC and eventually purchasing another Sierra. I also expected Fox to be the dealership servicing my current truck and potentially selling me the next one. Now I am seriously questioning whether I can trust Fox with my vehicle at all. I don't expect a dealership to be perfect. Mistakes happen. What matters is how a business responds after discovering something went wrong.

I purchased a used, foreign car from MAG a little over 2 years ago and I haven't had one issue…read moresince. The car was 4 years old with 80K miles at the time of purchase. It now has closer to 87K miles on it seeing as that I only use it as a second car for light errands and city driving. The car was and is still in excellent condition. The price was very reasonable and below market rate. No shady salesman or unnecessary upselling. I would definitely go back in the future.

Gave my daughter a 2012 Was dusty and dirty…read moreAnd complained the needed an outside wash and a vacuum, before return or no deposit Quoted one price but the bill came up to almost $700 SCAMMERS!!! DO NOT GO

Good support from service and parts. Got a couple warranty works done here and pretty good…read moreexperience especially they can provide a loaner vehicle. Oil change at the back is appointment free. Takes about 2 hours. Not bad considering other dealership with appointments also take the same amount of time. About $95 for 5.4 quart of synthetic oil change. Can't comment on purchasing experience but looks like they need more affordable models like Maverick and Escape.

As I said to you on the Google review we never asked for paperwork to be expedited and wasn't aware…read moreit had been done so until we returned. Also what deragotory language and slurs was used? As far as what happened since you think slurs was used let's discuss how unprofessional your sales manager was and he came over with an attitude before he even knew the situation. You all could have reversed the deal please do not act like I don't know what I'm talking about.

The vehicle is everything they said it would be. But the service was sub standard. They make a…read morebig deal about the vending machine but apparently I'm not an important customer so I got to watch while others did it, but "oh, your car is over there in the lot. We didn't even put the floor mats in, because you don't matter to us at all" Then they submitted the license plate and didn't get the park pass, so now I have to spend 3x as much and have a stupid window sticker on my windshield. Carvana may be a good service, but the associate who was supposed to be handling my vehicle was as lame as he could be. But what should anyone expect, it's not like it's a skilled job. I wish they would hire an immigrant who is willing to work hard instead of that bubba who just wanted to go home.

I decided on a whim I wanted a new car. I had no idea what to do with my current car. was going to…read moredo $0 down so I didn't want to deal with taking it to a dealer and decided to go online for quick sales. i checked multiple marketplaces to sell private party to another person. Once I found carvana and got a price, I wasn't going bother with anything else. I filled out all the forms and paperwork online, and setup a date the day after I picked up my new car. They arrived in the window given after calling the morning of and i had a check and my car was towed away a few hours later. The process was truly amazing and easy. Of course you need to be honest about your vehicle, which I was, and everything was as easy as possible.

We bought our son's first car (used) from Tamaroff and had a great experience from top to bottom…read more Our salesperson, Mel, was extremely helpful and patient with us. Everyone treated my son like an adult / equal and explained everything clearly during the whole process. The car we came to see was as advertised, and they arranged for a test drive with no sales pressure. Negotiating a fair price was a breeze, and they even delivered the car to us with a full tank of gas. Overall, everyone we met was kind, helpful and not pushy at all. We would definitely buy from them again.

The service department was fine. The sales team? Horrible. No introduction... no handshake…read more.. didn't listen. Wanted me to look at the car on the showroom floor instead of allowing me to test drive. Then when I explained I was there for a test drive, he wanted to join me. I went elsewhere (and I've bought multiple cars from Tamaroff).