Great customer service. Very helpful! Highly recommend doing business with this Allstate agency.read more

This is the place to go. Staff members at this Allstate agency are helpful, trustworthy and…read moreknowledgeable. I didn't have any issues. Happy customer!

Best insurance I have ever used. I've been with Mark for a decade and he has been great for every…read moreinsurance need my family and I need.

Where do I start? I was an Allstate customer for 12+ years and the only reason I was transferred…read moreto the Mark Joseph Agency was because the previous agent was promoted. After shopping around and realizing I was overpaying for car Insurance, I called the 1-800 number as instructed on the mobile app and after going tbeoughtthe prompts, I was transferred and spoke directly with Mark Joseph on September 5th, 2018 at 4:32pm to cancel my home and car insurance policies. I had a new policy matched by another insurance company and cut my premium by nearly half. Allstate "gaurantees an immediate cancellation" when verbally cancelling your policy with your agent - the state also does not requite a written notice to your agent or the company. I told Mark I wished to cancel both policies - after some conversation back and forth, he finally agreed to cancel them. Being in the insurance business myself, I asked him if he wanted me to send him a written notice or at least an email confirming cancellation - he stated "Nope, I've already taken care of it, you're good". I hung up then and went back to life as usual - my only and worst mistake. Flash-forward to November 2, and this is my second bill I received in the mail. Realizing now something was wrong and it wasn't just a miscommunication between the agency and Allstate's billing department, I reached out to Mark again November 2, 2018. Mark states he didn't recall us speaking and he has no record of me calling (he wouldn't if I was transferred by the automated service - Allstate confirmed that I was transferred to him based on their call log). The most he could do was backdate my cancellation to 10/1...and I'd still owe $240.00+...had he cancelled when I requested, I'd be owed a refund for my payment for 9/5 - 9/14. After lying over the phone, I looked him up and found a similar review on here. I filed a DOI complaint with the state - all in all, they stated it was a fact vs fact and couldn't get involved. I spoke with Allstate's customer service department; they stated since I did not send my agent an email or written request, there was nothing they could - despite their policy of verbal cancellation. Mark even told the Depsrtment of Insurance investigator that "this is the second complaint about this in 2 day's...obviously if this continues to happen, it's a problem with the Agent. Moral of the story: I don't know if he's lying to get out of taking responsibility for his mistake or he honeslty just forgot about us speaking...but don't make the same mistake I did - cover yourself, get EVERYTHING in writing/keep an electronic trail, and never take this man at his word because his word means nothing. I refuse to pay for a mistake that wasn't mine.

I reached out to this agent as I recently moved to the Philadelphia Area and was in need of…read moreinsurance. I'm a long term Allstate client and he was recommended to me by my current agent on the West Coast. To say my experience was poor is an understatement. I called this agency and asked to speak to Jared and was stonewalled. The rep was acting as if I was requesting to speak to the pope. I left 2 messages for him to cal me and each time the rep was very forceful and attempted to service me rather than just simply honoring my request. She actually stated she could do anything Jared could do !! After a week and a half I gave up and called a different agent and was taken care of. I waited over a week for Jared to reach out to me to resolve this situation. He did not. I emailed him and told him about the situation and he responded in saying he has heard about the incident but he was on vacation and he had instructed his staff not to call him unless it was an extreme situation. WHAT !!!!! So you heard about the situation and didn't reach back out upon your return to work ?? Interesting !!! Over all the situation was frustrating and the customer service was poor.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Philadelphia, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

Best insurance company I've ever worked with. The customer service and costs are outstanding!read more

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a Personal Financial Representative in Hatboro, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.

This is a long overdo post. If you are looking for a local insurance agency- trustworthy, reliable…read moreand responsive- you MUST call Kramer Allstate. They have been our go-to. We always get a live person on the phone. Usually the same friendly helpful voice. Quick turnarounds when problems arise. We (unfortunately) have had more then our share of occurrences. But because of Kramer Allstate we never worry- they always calm us down and handle all issues promptly and professionally. We highly recommend Kramer Allstate.

This agency has THE kindest and most patient agents!! They listen well, are helpful, work to save…read moreyou money on your policy, and give excellent advice and service.