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    CB Celestial Bodies

    5.0 (1 review)

    Services - CB Celestial Bodies

    Personal training

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    12 years ago

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    Planet Fitness

    Planet Fitness

    2.4(53 reviews)
    1.1 km

    Title: Planet Fitness Stamford Harborview - Poor Communication and Unprofessional Service…read more Review: I have been a long-term member of Planet Fitness Stamford (Harborview), CT, and I am extremely disappointed by how a simple and reasonable request was handled regarding the gym closure for renovations. Timeline of Events: No Notification of Closure: The club was closed for renovation from late September through early November 2025. I received no email or notification regarding this closure. I discovered the closure only when I arrived at the gym in late September or early October and saw a note on the door stating the club would reopen in October. Initial Inquiry and Assurance: In late October, I called the club to ask about the reopening date. A staff member informed me the renovation was delayed until November and assured me I could request a refund or credit once the gym reopened. She even noted this on my account. Multiple Attempts to Contact the Manager: After the gym reopened, I visited the front desk to request my refund. I was told I must call the club manager, Tiffany, at a number that required a transfer. My first call reached a staff member who said the manager was unavailable and asked me to call another day. Interaction with the Manager (Nov 25, 2025): When I finally reached Tiffany: She refused to issue a refund, stating a membership credit might be possible but only if I came in person for verification, despite having my profile and photo visible on her screen. She insisted that an email about the closure had been sent, which I never received and later confirmed did not exist. She could not verify me over the phone, which felt unreasonable given that all identifying information had already been provided. Retaliation After Feedback (Nov 26, 2025): After leaving honest feedback through the automated survey, I visited the gym in person. Tiffany informed me that only her supervisor could now handle the matter, refused to provide contact information, and told me I would need to wait 1-2 weeks to be contacted with no clear next steps. This approach felt dismissive, unhelpful, and inconsistent with the stated customer service standards of Planet Fitness. Summary: My request was straightforward: a refund or credit for two months during which I could not use the gym due to renovations about which I was never properly notified. Instead, I experienced inconsistent information, dismissive behavior, delays, and unprofessional treatment following honest feedback. Impact: This experience has been extremely frustrating and disappointing as a loyal, long-term member. It is unacceptable that a major fitness chain would handle a simple refund request in such an obstructive and unprofessional manner. Desired Resolution: 1. Refund or membership credit for the months when the gym was closed. 2. Clear contact with district/regional leadership to escalate and resolve the matter. 3. Review and improvement of customer service and escalation procedures at this location. Actions Taken (for transparency): To ensure this issue is properly reviewed, I have taken the following steps and am currently awaiting responses: 1. Submitted a written complaint to Planet Fitness' Head of Customer Experience. 2. Filed a complaint with the Better Business Bureau (BBB). 3. Filed a consumer complaint with the Connecticut Department of Consumer Protection. I am sharing this information so that other members who may face similar situations understand their options and can protect their rights. UPDATE 12/18/2025: While preparing to engage an attorney for a demand letter, Planet Fitness CT West District Manager Jessenia Rojas called on 12/4/2025. She issued a full refund of $21.28 for October/November plus a December credit due to renovations. Refund processing takes 7-10 business days--issue now resolved to my satisfaction.

    Manager and staff are very friendly and courteous. Place is kept very clean and staff is always…read morecleaning up and picking up equipment that members leave around. I really like this club.

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    Planet Fitness
    Planet Fitness
    Planet Fitness

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    LA Fitness

    LA Fitness

    2.1(193 reviews)
    2.9 km

    I've been going to this gym for a long time, and overall the gym itself is good. The equipment is…read moregood, the sauna is nice, and I've enjoyed coming here for years. Unfortunately, the number of good classes has been reduced significantly. Many of the classes that people actually enjoyed were removed, and the remaining options are not very appealing. The biggest problem, however, is some of the staff. They can be very rude and inattentive. One of the cleaners, Olga, is especially unpleasant and constantly interferes with members and criticizes people--not just me, but others as well. When I asked her name, she told me it was Maria, which I later found out was not true. I also frequently see her sitting in the restroom on her phone for long periods of time, while the locker room and showers are left dirty. There is often hair left in the showers and on the floors. She also spends 30-40 minutes talking in the locker room instead of keeping the area clean. It's disappointing because the gym itself has a lot of potential, but the customer service, cleanliness, and lack of good classes really need improvement.

    LA Fitness is one of the only affordable gyms around, but the cleanliness is unacceptable. The pool…read moreis honestly disgusting and seems to only get cleaned when members repeatedly complain or staff are forced to address it. The same goes for other areas of the facility!! It's quite literally a health hazard and they do not take it serious. Joke of a business.

    Photos
    LA Fitness - One of the missing doors.

    One of the missing doors.

    LA Fitness - Leaking roof causing wet basketball court. DANGER!

    Leaking roof causing wet basketball court. DANGER!

    LA Fitness - Frayed and damaged handles.

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    Frayed and damaged handles.

    CB Celestial Bodies - healthtrainers - Updated September 2026

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