I had Michigan Screen & Window do a number of door and window replacements at my house. I was very…read moreimpressed with their attention to detail, cleanliness, and well executed installations. I had a very old door that we wanted to preserve, but add a deadbolt to. They came up with a really clever solution to make it work. I will definitely hire them again this summer to install a larger window in my attic!

Had Michigan Screen & Window out to do replacement side windows off my deck windows as well as…read morereplace a very old screen slider to my French doors. They came up with an improved product and method that works like a charm. Such an improvement. Jamison came out to do the quote and measurements and Rob did the repairs. He did an excellent job. Friendly, skilled and exceeded all and more of our expectations. So refreshing to see such attention to detail. Highly recommend!

In October of 2023 I called HomePro of West Michigan to schedule a consultation on updating our…read moresmall bathroom. The initial call was strange, honestly. The person I spoke to didn't seem like they knew what they were doing, but we managed to get a time set up and I got an email confirmation. On the day of the consultation no one arrived. My wife called them to ask what was going on and they did not have our appointment on their schedule. Not only that but the name on the email was apparently from someone who no longer works there. Again, very strange. However, this person did set up a time and was able to set up a time with Cody. Cody came on time and did a quick inspection of the room and set up more time on another day to show us options. He was great, he knew what he was talking about and gave us informed advice. We agreed on a plan set up a payment, agreed to have a yard sign put up, and write a on online review, hence this. I was informed I would get a call once the materials were in to schedule a date for installation. A few weeks pass and I get that call while I'm working. I try calling back and end up playing phone tag, which is something that happens, I get that. But I do get in contact with someone and try to schedule a date that would fit in my schedule and was told to try calling back later, being given the impression that these are quick turnaround times. - This will come into play later because it's hard for a customer who has to, you know, schedule time off of work. So, after some more phone tag my wife was able to get in contact with this person again and schedules it for January 15, and to expect arrival between 8 and 10M. I procure the time off of work and we spend the weekend cleaning up the space as best we can so it is as seamless as possible for them to do the work. That weekend also had a pretty intense snowstorm, so I made sure to keep our property shoveled and salted. On January 15th I was up at 6AM to shovel and salt so they have a safe parking and walking path. At 8:00 we begin waiting. 9:00 passes, then 10:00. At 10:30 we call again only to be informed that the appointment was never added to their calendar. My wife and I both had a thousand-yard stare at this point. I think we deserve some kind of award for not vocalizing our frustration then and there. To top it off they already started another project, but luckily, they could schedule for the following week, in other words, I needed to request more time off of work for this. Plus, based on the previous conversations, seemed to have to do it on their timeline or call back later. The consultation was great, but it really seems as though scheduling an appointment more than a couple of days out is something this business struggles with. When the day finally arrived, I welcomed McKennen and Charlie into my home and I went over everything with them Both of them were absolute professionals and not only did they do a fantastic job with their work, they were great to chat with too. It was a two-day process and they warned me that the first day would be loud, and it was. The job they did was immaculate, it gave our small bathroom actual useable space. The whole reason we started our bathroom project was because of a leak in the sink, and they took care of that and installed our new vanity. They even put up a new medicine cabinet. The three people we interacted with the most (Codi, McKennen, and Charlie), to say they went above and beyond would be an understatement. Scheduling difficulties aside, I am more than pleased with the work that was done and would not only recommend them for service and future work, but I will look to HomePro of West Michigan if we need more updates to our home. It was a long build up to completion, and in the end it was worth it.

I saw them working at a nearby home. I agree that it is fine to advertise by putting up a sign…read morewhile at a home doing work for them. But they should check that city's ordinance to see where they can place the sign? If the ordinance says no signs in the easement, then find anoher place to put it.

They put a new roof on our house and back garage and they were great. HIs team works well together…read moreand were fast and efficient. The pricing was reasonable and the owner is very easy to reach with any questions. First class operation in my opinion.

They were great. Got a quote quickly and it was very competitive. They came out and did a full…read moretear off and replacement in a day and half. Also the owner, Al, came out to personally look at it while his crew was working and made sure he came and talked to me so that he knew for sure I was happy with the work. What impressed me the most is he saw something that his crew did on the roof that wasn't good quality so he made them redo it the right way. He could have left it that way and I wouldn't have known. But he made sure it was done right. It seems to me that this company really cares about quality! I would definitely recommend these guys. The only negative I can say as of now is we have found a lot of roofing nails, especially in our garage area. But it still doesn't take away from the 5 star service.

Just had windows installed by this company. Very quick, prompt and great service. I thought I had a…read moreproblem with one and they came out and it was actually user error. I love the windows and the company is very responsive.

The installation was done very professionally and with great attention to detail. The team was easy…read moreto work with, and the pricing was very reasonable. Highly recommend!

Had French doors replaced with sliding doors. Called Pella they sent out a salesman. We chose one…read moreof there better sliding glass doors. The day they were to be installed the installers went to the wrong house. Got that corrected and they showed up two hours late. Went right to work removing the old doors. Started installing the new doors and it didn't fit but the installers said they could make it work. The new doors were missing a clip that holds the glass to the frame. Installers said they would send out support to fix it in a day or two. Then when they left they ran into the garage breaking the siding. No word from Pella for two weeks so called to find out when they were going to send someone to fix the window and garage. They said they didn't know there was a problem. Will send someone out. Waited two weeks, nothing. Called again, they said they didn't know anything and will take care of it. Called sales person, he was going to take care of it. Got a call from an employee who wanted a written statement and photos. Sent information and she said she would talk to management. It's been three months and nothing has been done.

My sales person was awesome as well as the contractors that came to do the install. The only issue…read moreI had, is there was no contact prior to the install date to provide a window of what time they would arrive. It also took an additional day which was an inconvenience.