Worst Customer Service. Worst Internet Service. Horribly Managed Company. DO NOT BELIEVE ANYTHING THE SALES REPS TELL YOU. I have been tricked big-time into getting "Faster Internet Service" through these scam artists. I was told that my internet would be twice as fast as my previous internet... and it turns out it is three times as slow. The kickers? I am locked into a 3 year contract that I cannot get out of, I am paying $350 a month vs the $150 I was paying for faster internet, and finally I am not forced to buy another internet service and just use this for our VOIP lines. So not only do I have to pay for another internet, I have to do this for three years. They have given us nothing but trouble since we started, never return our multiple calls or emails. The second we signed the contract, everything changed and they left us for dead. This company company has an excellent sales force... and thats about it. Nothing to back them up. Never ever ever will do business again with this $10,000 mistake read more

Cbeyond may be the single worst company on the planet. We signed up to try to improve our internet visibility, only to find out that they are primarily a telephone company. In less than three months we wanted to cancel the service and we were told that we would have to pay $14,000 to get out of our contract, or the full amount of the term. We are a upstart company, and the price was significantly more than we could afford for what they actually did. The call clarity of the phone calls is a joke, and internet speed is incredibly slow. We have been told on multiple occasions that they would be happy to double our internet speed, with no help to call clarity, for an additional $250 a month. Another fun part, is trying to get a hold of the customer support line. I am typically on hold for 45 minutes. If these people contact you, run. read more

The email server has been down for over 24 hours. I am trying to run a business, was on hold for over an hour, finally gave up. I emailed tech support, with no reply. What a FU*!ing joke!!! read more

This company is a SCAM. DO NOT use them for your small business, their primary goal is to rip you off, forge documents stating you signed a contract when you really did not, then when it is all said and you agree to this "no contract" pitch, they insist you have signed a contract, and for cancelling you own them thousands of dollars in fees. They will threaten you with a lawsuit. Do your RESEARCH before you think of speaking to any one of their solicitors. No wonder I had never know of them or even heard of them!!! read more