The perception of Metro used to be bad (per incorrect review from 2016) but hopefully it's much…read morebetter. I'd rather save money than have my phone and phone plan be a status symbol. I used to pay a LOT for Verizon. I was pressured into getting a work phone to access our company's secure sites so rather than pay top dollar for Verizon and the work phone, or use my personal number for the work # and lose ownership of the #, I switched my personal phone to Metro PCS. I lost my unlimited internet data I was grandfathered in with Verizon but got it with Metro. After I left my company I considered switching back to Verizon but I had been very happy with Metro AND the very low price. I never had trouble with reception (especially after T-Mobile bought them), had a lot of hotspot data, and the only negative was that customer service was a bit more challenging if needed but they were always pleasant and helpful. The negative perception of Metro by others as a "cheap" service meant for low income people was not pleasant. I've known people who refused to go on Metro and instead got much more expensive plans on Verizon with far less data and often no hotspot data. I could easily pay more but found no reason to do so. I buy my own phone. Love the flexibility of no contract and a consistent bill. The Metro stores are the worst part of having Metro in my experience, except maybe the company stores. The franchised store employees are often not honest in my experience. Hopefully that has changed.

The employees there were very nice and helpful. There names are Kerland and Lisetteread more

This is my Favorite Metro Store, always Friendly as well as polite, I had technical problem with my…read morephone all of my photos & videos was deleted, went to 3 other metro stores, no one could help me out came to Metro Store in Wayne on Merriman. Should have came here first... Anyway He helped me with my problem, He referred to to phone repair shop that took care of my problem right away. If He can't fix your problem Himself, He will HELP You get it Done.... I Highly recommend this Store Location I always buy my phones from Him as well, as family & my friends always great deals....

Great vibe from the staff, they were very helpful in helping me get started on the new unlimited…read moreplan and made sure I was 100% satisfied before I walked out the door!! I recommend this store to everyone it is now my go to spot!

They have amazing customer service they always try there best to help you if you need new phone or…read morehelp with your device I would recommend you coming here.

I visited this store yesterday, interested in switching from Xfinity. Frankie took the time to…read moreexplain all of my options in saving the most money. He was clear in his communication, answered all my questions and was authentically kind and friendly. My best friend and son have Metro and got their phones at this store with Frankie. they've been very pleased for the past few years, so I made the switch. This store is clean, bright, welcoming, smells nice and rocks a great playlist.

The representative Dany is one of the best people to work with. He is so helpful and is very…read morehands-on with everything he does. I am extremely satisfied with my visit with Metro By T-Mobile I will be a returning customer to this location specifically. The salesman will go above and beyond to do anything he can to make the customer happy. That's great customer service if you ask me! Very honest and the most helpful person ever! I will be bringing my family back in the future before Christmas to upgrade all the devices on my account due to such phenomenal services from this storefront. Thank you Metro for always taking care of me and my family! If you stop at this, Metro by T-Mobile you will not be disappointed!!!

Kudos to Sam who runs the Metro PCS store on Hewitt! A friend recommended going there because of…read moreSam's expert help. He was kind and patient and most important of all, efficient. He has been running that store for 10 years now and it shows in his dedication to his loyal customers. You can count on Sam to help you in any way he can.

After dealing with the non caring idiots at the Washtenaw location my Roommate decided to stop in…read moreto this location. And he was pleasantly surprised as Sam helped him and got his phone working again. I wish the the people of Metro PCS would recognize the fact that you have a great worker and a dedicated representative of your company and urge any one that would like to do business with Metro Please stop by.

Jason was great, transfered all data to new phone and set up account on unlocked phone I brought…read morein, changed over from T Mobil was effortless with same number.