I worked with a young lady named Princess. She was kind and seemed knowledgeable. When I went home…read moreI discovered she made a mistake by putting my daughters number on my phone and vice versa. It was very frustrating, I live an hour away, the next Verizon store I went to was a waste of time. She gave me her phone number and she never responded to my calls. I am never going to this store again, I'll go to Dearborn heights they were so much more knowledgeable.

Kara the Manager. Was horrible. Very disgusting attitude, and discriminating against guest. She did…read morenothing to satisfy the customer! And her Attitude was even nasty to the Verizon rep over the phone. I will make a complaint to corporate.

Nexcess is literally a 10-star company. I've been in IT for over 20 years now and they have…read moresuperior support when compared to the other 50-75 tech companies I've worked with during my career. I use Nexcess for all of my hosting including WordPress and Magento e-commerce. Magento is an incredibly powerful, robust, but complex e-commerce platform. It requires reliable and fast hosting to work properly. But due to its complexity, it can be very difficult for many companies to use effectively. Nexcess greatly eases the difficulty of running Magento because their support teams are absolutely second to none. The technicians here have a depth and breadth of knowledge that far surpasses virtually any other enterprise host or tech company I've interacted with. I say this coming from having personally been involved in over 100 different e-commerce projects and dozens of Magento 1 & 2 installations. Very recently I worked with Robin Rosson at Nexcess to to resolve a complicated series of DNS and email delivery issues to help one of my client's stores get back online. The request was marked Urgent and I had a response from a high-level engineer within about 30 minutes. The issue was resolved in about two hours. To compare, any other company would have take 24-48 hours and probably would NOT have found the solution to this issue. Robin helped patch in a hot-fix for Magento 2, adjust DNS PTR, SPF, and DKIM records, and helped us get back up rapidly. It is incredibly rare to find people who understand infrastructure to this degree and get a response from them this rapidly. As for the rest of Nexcess: they are affordable, have a fantastic back-office account management portal, vast knowledge-base, and the hosting administration panel always works. The sites are hosted on top-tier hardware and as long as your site is configured properly, it will load very quickly which improves your SEO. I don't understand any of these other reviews. Personally I think they're bogus and probably written by competitors. To summarize if you're going to host Magento, WordPress, or WooCommerce, do yourself a favor and host on Nexcess. Don't try and save a couple of dollars a month, because when that first major problem happens, you'll be glad to be backed up by their team. Well done Robin and thanks again.

I've used virtual hosting since the beginning. I moved all my sites to Nexcess. For Wordpress it's…read moreone of the best. http://greaterdiversity.com scores an A.

I went with this company on the recommendation of a friend in the industry. From day one there was…read morevery little conversation, until it came to signing their paperwork. They responded quickly and kindly. When I followed up the next day to ask the ETA I heard nothing and nothing for the next week on when we could expect a technician to install our new system. I was initially told 5 - 7 days, the start of week 3 I cancelled my service and it took two days to get a response back from them. I wouldn't work with this company, their lack of communication is very concerning.

I picked one star because you cannot pick Zero! Worst company I have dealt with in business. They…read moresell a product you don't really need. I signed up and was paying over $400 per month for the same service I now get at AT&T for $137 per month. Their customer service deserves a Zero rating as well. To top it off their accounting department makes unauthorized withdrawals from your account if you are set up on ACH. Nobody should even consider doing business with this pathetic company!!

I love wow Great customer service…read moreThey care about customers And we need to get behind this company My service never goes out The rates are great. Best internet 2025!

The nightmare is finally over with this internet provider…read more Summary since my last review: -Multiple "unexplained" outages. -Discount periods became less and less where I was calling every two months to get a new one re-applied -Final discount ask was not granted and I was only given a slightly higher speed -Cable re-bury effort after our line got cut was redone 5 times and still kept popping up. They claim to bury 18 inches but it looked like 4 or 5 inches at best -Unexplained bill increases. Most likely pulling back their covid-era speed increases by charging their customers. -Customer service chat/phone call is the worst I've ever dealt with. Agents need to have the issue repeated multiple times. You're reporting an issue and they say "excellent, I'm glad to hear that and hope you're doing well". Either not understanding or not listening. -Canceling was very painful. Could not be done through chat, had to be done over the phone, was transferred 4 times and kept getting asked to renew. I'm still getting calls and emails to reactivate my service. I also had to pay Fedex to ship my equipment back, I couldn't drop them off at this location. I know most internet/cable companies are poor but WOW is by far the worst I've ever had. Avoid at all costs.

These guys can make your phones and phone numbers do whatever you please…read more It's nice to be able to sound like an enterprise-level company when we're just starting out, but on the cheap!

I use this phone company at both of my businesses and the service and quality are unbeatable! I…read moredon't have to be put on hold when I can for any reason and the company is local in Michigan so the support is normally right away! If you are looking for a phone service, I would look at this place.

Do not go to this location unless you want to be disrespected and lied to. I've been with xfinity…read morefor a while now and those people working there are no help. I know Xfinity is a big company so the workers don't care about the patrons but I highly suggest if they don't like their job or want to do it then they should quit. All of the negative reviews are unfortunately true and I had to find out for myself.

As per usual, my Xfinity bill went up -- this time, it was $8/month from what it had been. (And…read moresome time last year, it went up $1.) Needless to say, I was not happy about this. I tried to find something else online, to no avail. So, I went to the store. They took my name and the reason I was there when I walked in. I waited all of about 45 seconds before someone (I think his name was Rich or Rick) helped me. He looked at my account and saw that 1) yes, it went up and 2) they no longer have that plan. BUT, he found another plan with a higher gig speed and it was $10 cheaper! Plus, he said if I change my autopay from a credit card to automatic bank withdrawl, it will go down another couple of dollars. So, while I wish 1) we had the free broadband for all that they were planning years ago and/or 2) actual competition and availability of internet providers, my experience at the Xfinity office was pretty good.

Spectrum (Charter Communications) is the WORST!!!!!! They gave bogus information about when to…read morecancel service related to us moving; and then when I called back to cancel like I was advised, charged us for an entire month after we'd already moved. We'd been customers for years, yet they wouldn't waive that one charge! DON'T GET SPECTRUM!!! So thankful to now have Xfinity!

Spectrum sucks!!!!! You could be watching a program and for no reason you lose your wireless…read moreconnection. This happens very often. We did not have this problem with Comcast ever but now we live in an area with no choices except Spectrum. i hope they go out of business.

I had solid service from ManagedWay, but be aware that you will get a tax assessment notification…read morefrom the City of Troy for having computer equipment in the city. I've not dealt with this yet so don't know the final cost involved, but this was an unwanted surprise that will require attention.

From the owner: Data center services, and Internet Bandwidth.read more