I highly recommend them for car repairs. They offer the best support and assistance, along with…read moretruly excellent customer service. They took the time to walk me through the process and patiently answered every question I had. A special thank you to Ivanka, Karen, and the entire staff for being so kind, helpful, and professional. I really appreciate all your hard work and support!

Sometimes it is hard to figure out exactly who you are working with in car repair, especially in…read morethis day of subcontracting work out ... but as long as the work gets done to your satisfaction, it really doesn't matter. This review goes from Tinkers to Evers to Chance ... State Farm Insurance to Safelite AutoGlass to Caliber Collision. Let me explain. We have car insurance that includes windshield replacement ($100 deductible, thankfully since the replacement was about $1,500). The windshield was cracked and we called our insurance (State Farm); they told us that they funnel all their windshield business nationally through Safelite AutoGlass, so we called them; Safelite subcontracted with a local repair shop (Caliber Collision) in Lynwood, so we got in contact with them. Caliber Collision was superb. We scheduled a day to bring the car in, because Caliber doesn't have enough business to have a full-time windshield installer ... especially because the windshields on newer cars usually require special adjustment to account for the high-tech stuff like cameras located on the windshield. I guess we could have had them come out to our house, but this was the faster routine. When all was said and done, the windshield was removed and replaced that morning and we picked the car up that afternoon. The Lynwood outlet of Caliber Collision, which was just one of a number of Caliber franchises, was excellent from start to finish. They produced what they promised and on time. And we have no problem with either State Farm or Safelite ... after negotiating the initial confusion ... everything worked out just perfectly. While we don't wish for another cracked windshield, we do know where we'd go if we had one.

I went with my daughter to pick up her vehicle as it was taken to RB's Towing by the police while…read moreher ex-boyfriend was driving it. When we went to the window and pushed the buzzer, a young lady came to the window. My daughter explained why she was there and the young lady asked for her driver's license and the ISP Tow Report. My daughter gave them both to her. Then, it was discovered that the trooper mistakenly put my daughter's grandmother as the registered owner when she is not. That caused an issue which I can understand. So we went back to my car and my daughter called the police department, explained what happened and we waited for at least a couple of hours for the officer to arrive. He cleared things up and told the folks at RB's the car could be released. Then, my daughter was told by a second woman claiming to be the "manager" that she needed a second form of identification. My daughter got back to the car upset and told me what happened. That upset me because there was no mention of a second form of identification from the first woman. The officer cleared the release because that was all they said they needed, and suddenly once that happened they needed a second form of identification which by the way my daughter did not have. My daughter went through hell the night before, her vehicle was taken from her and wound up in one of the worst tow yards ever!!! She's lucky to have her life, let alone her license. No where does it say you need two forms of identification; a driver's license is required. I took photos of every sign they have, and the website is lacking tow information which is not surprising. These folks are trying to hustle us and I am livid!!! I call it as I see it and I call BS!! It's Friday and the vehicle will likely stay at least one day (one day too many) and these people are SCAMMING!!! I am a manager and that's not how you conduct business at all. You collect money honestly and with integrity and treat people fair. The second woman was smug, condescending and a con artist playing "manager". People are already at their mercy because they have the vehicle but they really want to take it a step further by robbing you of your hard earned money. If your car is towed there, you don't have control of that. But, I warn you not to use any other service because their integrity is shoddy. They deserve ZERO stars. They need to be and will be reported.

I unfortunately had my vehicle stolen from where I live at and due to the proximity from the Police…read morestation to this tow yard, this is where my vehicle was taken to and if I can recommend anything to anyone, it's not to use this tow yard if you have any issues with your vehicle or if you have a say so in the matter. To start off, my vehicle was stolen sometime in the early hours of Sunday morning (from what the police said) and found in Markham at a random address and was taken to this tow yard and when I arrived to the yard with my police report in hand, I was told I wasn't allowed to even see my car, nor retrieve any items out of it unless I paid the initial $300 tow fee. Excuse me, what? Typically, at least in the city of Chicago, if your car is stolen and found and brought to a tow yard, you're able to retrieve your vehicle at no cost to the owner since it was STOLEN. Not only was I not allowed to see my cars condition without paying that fee, but I had to pay an additional $160 for the storage fee of a day and maybe a few hours, plus for someone to assist with me retrieving my vehicle OUT of the tow yard. However, I actually physically drove my own vehicle out of the tow yard on my own. The only thing that I can say was "pleasant," was the guy gave me a small USB cord to start my car to drive it out, but even then, nobody drove it out for me and I wanted to know what condition my vehicle was in prior to paying the fee, because if it wasn't drivable or anything, why would I pay $300 just to look at it and grab my items from my trunk and such? That didn't make any sense to me and I felt like the guy thought I was this sorry girl who didn't have a clue, but news flash, I'm not an idiot and I could tell I was being scammed. Also, how dare you charge someone to retrieve their vehicle after it was stolen and ripped to shreds. That is HORRIBLE business and I never wish this upon anyone. Even after everything I was dealing with because of this ordeal, I was kind and courteous to the workers and they still charged me a total of $460 + $10 in service fees for using a debit card. Disgusting.

They've worked on lots of my cars over the last 12 years and I've been totally satisfied, Dan has…read morealways kept me informed of on going repairs, They do it right while others do what you want

This is the only shop I trust to work on my vehicles. Needed head gaskets replaced in my Silverado,…read moresince heads were off I decided to have them do a cam and lifter swap to get rid of DOD. Went with a BTR cam. Best decision ever! Great work at this shop, couldn't be happier!

I know it's long but please read don't want this happening to anyone else!!!!!!!…read more Here is my experience with final touch collision I was recommended to them don't get me wrong they have good work but from my experience I wouldn't recommend anyone to go to them I dropped my car off March 12th, 2024 and got a rental the same day the young lady who damaged my car her insurance was paying to get my car fixed and paying for the rental 2 weeks goes by and I decided to call to see were there any updates which was April 5th @ 10:39am and I was told that it was more damage found and it's hard finding parts he called American family the same day and let them know it was more damaged to my car fast forward April 12th American family reached due to me being at work they left a voicemail and stating that they have been trying to get contact with the collision shop about the finding of the additional damage no supplemental was sent and no answer they was unable to extend my rental beyond April 5th because they needed that information they were trying their best to avoid me getting charged for the rental and they were calling me because they couldn't get in contact with the collision shop on April 12th I've called multiple times no answer I had someone to call and finally got a answer and I explained to them what was going on my response was they just spoke to American family not too long ago on April 15th I've called final touch collision I even sent out a text to his personal number left voicemails as well no contact at this point it's April 16th enterprise general manager is calling me telling me to bring the car back I explained to home what was going on I can't get in contact with the shop April 16th come I decided to go to the collision shop around 12:30pm I made it there and his daughter was outside sitting down enjoying the nice weather she began to help me I saw her dad he look in bad shape he had a bruise on his back and a knee brace on I explained to his daughter while he was standing their in pain what was going on and to call American family in front and let them know you'll be sending the supplement over she told them she would send it within 3 hours I told her to send me a confirmation and call me to let me know you sent it no update by 5:06pm I called before they closed and she didn't do what she said she was going to do the 17th came the general manager from enterprise went by the collision shop and he said the owner didn't look in good shape he told me to come back Thursday .... Thursday came and the general manager from enterprise went by just to see that they were closed and still not answering the phone ! I was highly upset and fighting to not give the rental back and not pay out of pocket for it that same day April 18th I found the owner fb page so I tried calling from there and even send a message I also found a few family members with his last name and let them know that I couldn't get in contact with him and my car is at his shop tell him to give me a call with my number April 19th came and I still tried calling no answer so I left work at 10:30am got to the collision shop at 11:04am just to see the gates closed again the guy that opens and closes the gates was there I spoken to him and even explained to him what was going on he even tried calling from his phone no answer so I told him that I was going to file a police report which I did !!! Made it back to work at 1pm at 1:36pm enterprise called me and I immediately said he's not at the shop he responded yes he is and he sent the supplement over you're all good Wednesday April 24th at 5:47pm American Family called and stated that a supplement was sent over but they more documentation and they couldn't get in contact with the collision shop once again now it April 25th I called final touch collision it took many phone calls to get in touch with him however he answered and explained what the last insurance had told me he said he would get it taken care of so I waited a hour no longer because it shouldn't take that long so I called my adjuster to see if the additional documentation was sent over and she stated no so I called final touch collision back and told them it's no way American family is calling me because they can't get in contact with you and it no way enterprise should be calling as well because you're not doing your job on your end he told me to be nice to him I told him not I'm done being nice and he proceeds to ask me did I reach out to his family I stated yes I did because I couldn't get in contact with you he hung up the phone on me !!!! April 26th I personally sent a police officer to the collision shop to tell him to pull my car out so I can get it towed out of there and take it somewhere else the new collision shop wanted pictures of what the car look like at the moment before taking it I called and asked can the pictures be sent he told me no he's not doing it which was fine at that point because I no longer wanted any services

I had a last minute service where I needed to get my side mirror replaced. The owner told me to…read morecome in and replaced it without a problem. Very fast and professional service. I would definitely recommend.

My vehicle was towed in to Tinley Auto Repair tuesday after an accident. my vehicle was towed to…read morethe bodyshop wednesday, and i received a call that my bodyshop did not receive the keys to my vehicle. I called Tinley Auto Repair wednesday at around 5 pm and they informed me the key was mislabeled as a toyota, when it is a subaru, and that caused confusion. I was understanding about that, and asked about having my key delivered to the body shop. I was told that they would contact my bodyshop and have the key delivered. I visited my bodyshop thursday at around 10 am and was told that Tinley Auto Repair did not contact them yet. i called Tinley Auto Repair and was told that "We are a small shop, and we only have 5 people working here, i dont know when the key can be delivered" to which i understand that, but i was informed my key would be delivered the day by them, and that they were going to contact my bodyshop. she took my number down and told me she would call me back. I called back at 11:30 and gave my name and asked "i am just trying to figure out whats going on" to which the response was "uh, with what?" i asked "when my keys will be delivered" and i was put on hold, and then she came back and explained the situation from the beginning, which she had already explained to me. I asked when my key would be delivered, and she told me "can you stop? i dont know anything about this, i was just informed of this, this morning" when that is not true, i had called the day before and spoke with her and was told my keys would be delivered for me. she rudely told me the keys would be delivered and then hung up, i called my bodyshop and was informed that Tinley Auto Repair was asking them to come pick up my keys, and now suddenly they are a 4 man shop not a 5 man shop?? also they called my bodyshop AFTER i called them at 10 am. i called again at around 2 to confirm my keys were delivered, and i was told yes and then hung up on. thursday, i left a google review stating my experience and the rude customer service. the company responded, with what i feel is a dishonest response. I do appreciate you taking the time to explain how my keys were mislabeled, and that its not your fault! because you know of course its not your fault. but to say that you guys handled everything yourself, and that my bodyshop appreciated you in this is craaaazzzyyyy. and nothing addressing that attitude on the phone.... so if you value any form of customer service or trust, do not come here! or dont get into an accident in tinley park :)

On April 28, 2026, I brought my wife's 2010 VW Beetle in for service at 8am to fix the driver's…read moreside window that would not go all the way down. Around 3pm, I called to see how the work was going, I was told they would call me back. Received a call back that the car was ready for pick-up. The window was fixed no parts needed just a bent regulator in the door panel. When we returned home, we noticed the door panel was NOT installed correctly (SLOPPY WORK) and the top of the window sill had a little grease on it I had to clean with a cloth. I called them back and to let them know the door panel was not installed correctly and would be back in the morning. We returned to Tinley Auto the next morning and the door panel was correctly installed in (10 minutes). On the way home, I stopped for fuel and pushed the gas button on the lower left driver's side door panel, the VW trunk opened. When I pushed the trunk button, the gas door popped opened. SOOOOOOOOOO, I had to call them "AGAIN" and mentioned the wiring wasn't hooked up correctly to the door panel. Drove back to Tinley Auto so they could correctly hook up the wiring to the gas and trunk buttons. I mentioned that they should knock off some money I paid for labor and this aggrivation. I haven't seen any discount for what I paid to get this LOUSY SERVICE! I WOULD NEVER USE TINLEY AUTO AGAIN AND I WOULD NEVER RECOMMEND THEM TO ANYONE, THEY DO SLOPPY WORK!

I got a flat tire on the highway and pulled off about .2 miles away from Ace is the Place. I limped…read moremy car over and they diagnosed and fixed a valve stem problem in less than 30 minutes at no cost. Auto shops can be tricky as a 23 year old woman travelling alone, but they were genuinely welcoming and eager to help in a pinch. Super grateful for their help!

I was scheduled to drop my off at 8:00, which I did. I called at 2:30. They said they were just…read morebringing my van in to start working on it. I called around five. They said they were having trouble putting my van back together and it might not be done until next morning. .I never heard back from them. I called at 10:30 the next morning. There was no answer. I kept calling. Eventually, the mechanic answered the phone. He said he took my van to his house to pick up the pills he forgot to take this morning. When he went to leave his house, my van would not start. He put a charger on It and, eventually , got it started.He took my van back to the garage where they discovered the alternator that he installed was not working properly. He said they have to order another alternator and start over. He will call me when it's done, but it won't be today.

If you want your car in worse shape than it was BEFORE you dropped it off, then this is the place…read morefor you. Also, don't expect honesty, nor a quick turnaround time.

I gave one star because you have to in order to post. This is a zero star review. 3G Azuara is a…read morelow integrity shop. Saul and his team of workers are deceptive. I had my vehicle towed there due to a battery failure. I asked them to assess for other needs. They came back with a quote hundreds of dollars more than other places are now telling me but the worst is that they tried to give only a 3 month warranty on new parts and labor. Parts that typically come with a 12-24 month manufacturer's warranty. They want to proudly display a piece of paper on the office wall citing they are a minority owned business but they are predatory. I wasted an entire day and money on having my vehicle towed to them plus the $80 for diagnostics because they are a auto repair business that lied to me when I questioned them about offering a 3 month warranty. The receptionist said she was told to tell me that 'IL state law allows them to reduce warranty' . A place like this has no business operating in any of the 50 contingent states as FEDERAL LAW does not allow a repair shop to modify the manufacturer's warranty. Under the federal Magnuson-Moss Warranty Act, which applies in all 50 states including Illinois, a manufacturer cannot void or reduce their parts warranty simply because an independent shop (rather than a dealership) performed the installation. This is a federal consumer protection law and it is very clear on this point. Unfortunately for them they documented this revised warranty on the invoice emailed to me and even getting the invoice was a trial. The receptionist tried to have me 'come in to get it' but I refused as I had already been there to talk with the mechanic when my vehicle was dropped off. I insisted the it be emailed and it eventually was. Don't waste your time with these predators. No one has time for games and scams. I would never trust my vehicle repair to them and hope they are not preying on the surrounding community and college population in the area. Just disgusting.

This place is amazing! I had a pretty severe tire issue this…read moremorning, and I was able to bring it right over. Everybody was so kind and helpful. Service was quick and affordable. I would absolutely recommend!