I know it's long but please read don't want this happening to anyone else!!!!!!! Here is my experience with final touch collision I was recommended to them don't get me wrong they have good work but from my experience I wouldn't recommend anyone to go to them I dropped my car off March 12th, 2024 and got a rental the same day the young lady who damaged my car her insurance was paying to get my car fixed and paying for the rental 2 weeks goes by and I decided to call to see were there any updates which was April 5th @ 10:39am and I was told that it was more damage found and it's hard finding parts he called American family the same day and let them know it was more damaged to my car fast forward April 12th American family reached due to me being at work they left a voicemail and stating that they have been trying to get contact with the collision shop about the finding of the additional damage no supplemental was sent and no answer they was unable to extend my rental beyond April 5th because they needed that information they were trying their best to avoid me getting charged for the rental and they were calling me because they couldn't get in contact with the collision shop on April 12th I've called multiple times no answer I had someone to call and finally got a answer and I explained to them what was going on my response was they just spoke to American family not too long ago on April 15th I've called final touch collision I even sent out a text to his personal number left voicemails as well no contact at this point it's April 16th enterprise general manager is calling me telling me to bring the car back I explained to home what was going on I can't get in contact with the shop April 16th come I decided to go to the collision shop around 12:30pm I made it there and his daughter was outside sitting down enjoying the nice weather she began to help me I saw her dad he look in bad shape he had a bruise on his back and a knee brace on I explained to his daughter while he was standing their in pain what was going on and to call American family in front and let them know you'll be sending the supplement over she told them she would send it within 3 hours I told her to send me a confirmation and call me to let me know you sent it no update by 5:06pm I called before they closed and she didn't do what she said she was going to do the 17th came the general manager from enterprise went by the collision shop and he said the owner didn't look in good shape he told me to come back Thursday .... Thursday came and the general manager from enterprise went by just to see that they were closed and still not answering the phone ! I was highly upset and fighting to not give the rental back and not pay out of pocket for it that same day April 18th I found the owner fb page so I tried calling from there and even send a message I also found a few family members with his last name and let them know that I couldn't get in contact with him and my car is at his shop tell him to give me a call with my number April 19th came and I still tried calling no answer so I left work at 10:30am got to the collision shop at 11:04am just to see the gates closed again the guy that opens and closes the gates was there I spoken to him and even explained to him what was going on he even tried calling from his phone no answer so I told him that I was going to file a police report which I did !!! Made it back to work at 1pm at 1:36pm enterprise called me and I immediately said he's not at the shop he responded yes he is and he sent the supplement over you're all good Wednesday April 24th at 5:47pm American Family called and stated that a supplement was sent over but they more documentation and they couldn't get in contact with the collision shop once again now it April 25th I called final touch collision it took many phone calls to get in touch with him however he answered and explained what the last insurance had told me he said he would get it taken care of so I waited a hour no longer because it shouldn't take that long so I called my adjuster to see if the additional documentation was sent over and she stated no so I called final touch collision back and told them it's no way American family is calling me because they can't get in contact with you and it no way enterprise should be calling as well because you're not doing your job on your end he told me to be nice to him I told him not I'm done being nice and he proceeds to ask me did I reach out to his family I stated yes I did because I couldn't get in contact with you he hung up the phone on me !!!! April 26th I personally sent a police officer to the collision shop to tell him to pull my car out so I can get it towed out of there and take it somewhere else the new collision shop wanted pictures of what the car look like at the moment before taking it I called and asked can the pictures be sent he told me no he's not doing it which was fine at that point because I no longer wanted any services read more

I had a last minute service where I needed to get my side mirror replaced. The owner told me to come in and replaced it without a problem. Very fast and professional service. I would definitely recommend. read more

My 2005 Toyota 4Runner was in an accident with my garage. The passenger side was pinned against the garage. After get my truck out there was damage to the passenger side front, back and the running board was bent. I spoke with Roberto and he told me he could fix my truck. He did a wonderful job in the truck. After repairs it looked as though there was no damages. The paint match great. Thank you Final Touch!!! I would definitely go back. FYI They have touch up paint on my other vehicle. I would recommend them. read more

F.T. Collision is outstanding! Robert(o) worked with me to replace a bumper and a gas tank lid on my Camry. He offered a fair price, $645, and not only completed the replacements, he also removed all of the dents and Armor All'd the tires too! The rear and side of my car look brand new!!! They also had the car ready 48 hours early! read more

Final Touch Collision - Replaced bumper - Body Shops Near Me - Lynwood, Illinois

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I had a deep ding all the way through the paint to the metal - in the middle of my hood on my Rubicon. I could not be more pleased with the work that FT did. Roberto really cares about and takes pride in the work he does. It looks perfect! He also took care of a couple of minor scratches at no additional charge. His team is very friendly and timely. This is the second vehicle that I have put my trust in FT - and again, very satisfied. I would highly recommend Roberto and his team. Kudos to an awesome job! read more

This place is a hidden gem. I came here to get my side mirror painted and replace. Nissan wanted $700 to do the job and it only cost me a fraction of the cost at FT. The customer service was amazing. The staff was very friendly. Robert was patience and detail with my question. And as a woman i really appreciated that. The workmanship was amazing. If you need auto body work it will be a shame if you don't call them first and see what they can do for you. I'm telling all my friends. If i could give them 10 stars i would Thanks Robert !!! read more

I brought my Mustang in because the rear bumper got hit and they replaced it and did amazing job. 10 out of 10 would recommend.

I cracked the rear bumper and tail light on my 2015 mini cooper some time ago. I was hesitant to go anywhere other than the dealership, but of course they quoted me an arm and a leg. I also got quotes from another body shop in the city and the prices weren't any better. I came to FT collision after seeing the amazing reviews and I was quoted at very fair price at a fraction of the cost as the other shops. The paint and body work was done with amazing quality and at a timely matter. My mini looks brand new! Roberto was super sweet, helpful and professional, which is important to me as a young woman. As a bonus, he even gave me a car wash (AND vacuumed and cleaned the interior). I highly recommend FT collision. You won't be disappointed with the quality of work and excellent customer service. read more

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Today is July 15, 2020 and I received my car back. I'm extremely happy with the work Robert and his team did on my Audi Q3. He fixed the deep scratches I had and also did "extra credit" by fixing some scratches that I didn't even know I had on my bumper. The detail and care they put to my car has been nothing short of incredible. I have never worked with a collision place quite like this one and HIGHLY recommend everyone bring their cars here. I know I will moving forward. Thanks FT Collision. read more

I'm so happy that I brought my Cadillac to Final Touch Collision. I accidentally damaged my car on a guard rail that I backed into. I called in and took over same day, I was greeted by Roberto Drizo and he reassured me that he would take good care of it. After taking his advice and working with my insurance company, I felt a lot better. Upon arriving to get my car I seen the finish job and couldn't believe my eyes. It was like a brand new car again! I left there so happy and so grateful for a job well done. From beginning to end Roberto was pleasant to do business with and I give him more than a 5 star rating. Thank you Roberto and I'm definitely referring you to family and friends. You are your team do amazing work... read more

My bumper had been taken off by runaway driver when I had no insurance and finally I went to get it fixed. I am glad I went to Final Touch Collision. I loved the whole process. I went online to http://ftcollision.com and booked the appointment for my repair. A day before I received an email reminding me about my appointment. They had my job done the same day! I was surprised at the quickness and quality of the job. The color replication was exact. The personal attention is also wonderful. I definitely recommend Roberto and the Final Touch Collision Team. read more

The most difficult thing about this review is knowing where to begin. I will start with the results...nothing short of perfect. I was rear ended while driving my Chevy Traverse and the damage was significant. I regret not taking before and after pictures to show the extent of the damage. Robert and his team didn't miss a thing and communicated the progress throughout. From the paint color to the electronic sensors to the entire rear gate and bumper, the result is beautiful. If that weren't enough, Robert and his daughter provided some of the best customer service I've ever received in my life. I am not exaggerating. They truly went out of their way to explain the entire process and even helped me with a new battery because Robert was concerned about it's age and reliability. Robert's approach to customer service is one to be emulated. He explained the common procedure of using aftermarket parts to repair vehicles that is systemic within the collision industry contrasted with his customer driven practice of repairing vehicles with original factory parts. His honesty was so refreshing, especially in a world more concerned with making money than building relationships. I have already shared my experience with my family and my workplace and am sure Final Touch has gained more customers than just myself. Thank You Robert! It was truly a pleasure meeting you. As long as Final Touch is in business, you are guaranteed to have mine! read more

I live in Chicago and made the 30 mile trek to Final Touch Collision based on the recommendation of a friend. Well, I owe that friend a big steak dinner! This was absolute best experience I've had with an auto shop. Roberto was gracious, friendly, and absolutely professional. The quality of the work was far above my expectations and well worth the drive. read more

I brought my truck in to have the hood fixed from rust and they did an excellent job with the repairs and painting. I would highly recommend them for performing any paint job on your vehicle and would do business with them again. read more

Brought my Ford F-150 here after hitting a deer and man am I glad I did. From the start Roberto was very helpful and knowledgable of all repairs needed. Went to a few other shops for quote and they were a bit higher and some even the same. But went here because of the reviews. The day I picked up my truck and looked at it for the first time I knew I came to the right place. Everything looked wonderful. Gaps were even and my truck was spotless. I also need some touch up work and I will definitely be back. I'll make sure to spread the word as well. Keep up the great work. read more

Awesome work. They repaired my suv after it was keyed on the passenger side from back to front. My truck looks brand new!!! I would recommend them to anyone needing bodywork on their car!!! read more

For my first ever review on yelp, it's an honor for me to HIGHLY recommend Final Touch Collision. I brought my car in last week and got it back in a couple of days and I have to say, it looks brand new! The guys here are professional, courteous and deliver great value. I've recommended them to friends and even my own mother. Two thumbs way up!! read more

Friendly, fast, and very well priced expertise. Took my gf's car in after it had been bumped by some older gentleman that was paying attention. There was a decent amount of damage to the passenger wheel well area, door jam, and rim. Took him two days to fix it perfectly, wash the car, and get it back to her. The car looked phenomenal and two weeks later, there is still no difference noticeable. If ever I need assistance with body work, these will be the people I go to first. Very pleased with their work and courtesy. read more

Excellent, expedited service for my jeep! I had quotes from other body repair shops, but they were way out of budget and treated me as another number! I came across Final Touch Collision, and was met with haste, and I got my jeep back in 2 days! They were so fast but polite, and the final bill saved me over half as much as the other quotes I got. They even fixed a minor detail on my jeep that I didn't even know about. I would highly recommend this place for your car cosmetic repairs!! read more

Initially, I was thoroughly satisfied with the service. Roberto was personable and provided great customer service. He was responsive and reassuring that they would take care of me. Until, unfortunately, my daughter got into another car accident and I had to take the care to a body shop preferred by the insurance company. They revealed that the bumper was repaired using dry wall nails to hold it up and the headlight that was being replaced was glued to aid in affixing it in place. They showed me pictures and kept asking me who performed the previous repairs so they an tell people not to use them. I took my car to the dealer that have serviced my car since purchase. I did not share any findings and the dealer informed me that the headlight lock assembly was damaged from the body shop installation and that it was glued in certain spots and that it has to be replaced. They also informed me that wiring was damaged during the body shop installation. Now I have to pay someone else to properly replace my headlight, and it is not cheap! I do not recommend Final Touch Collision, Inc. read more

Excellent customer service! Didn't have to wait long at all and the guy had a very professional attitude. I will come here for all my vehicle repairs. read more