I recently stopped by this store to inquire about a minor problem I was having with my phone…read more Unbeknownst to me at the time, my brightness setting needed changing and I couldn't see anything on my screen when trying to take a photo outside. When I asked the guy in the store, he immediately said they didn't do repairs. He took the phone from me, took one brief look, and said I needed a new phone, and they had phones that took much better photos than my Samsung Galaxy S22. I looked at him and told him I wasn't buying a new phone from him, and walked out. The guys I used to speak to about minor problems were always very helpful, but all this guy wanted to do was sell a senior citizen a new phone when I didn't need one. I told my daughter about the problem and she told me to check my brightness level. I did, changed it, and solved my own problem. My phone takes excellent photos.

I would love to chat with the manager about my experience. Let me warn others that the salesman…read moreare out for commission and off poor customer service . The associate I delt with was poorly trained and it will cost me on my bills for the next three years. I won't mention names because I don't feel it would do any good, but I will be attempting to contact a district manager and give him names as well as details. I am not a happy customer. PR

Very good customer service. They answered all the questions…read moreI had. I always go here to pick any goodies that TMobile offers in the tmobile Tuesday app.

If you want your time wasted, this is the place to go. When we arrived, there was only one other…read morecustomer in the store and they were in line purchasing a phone. Keep in mind, they had already purchased their phone and were setting it up in line when we had arrived. I realized waiting in line 20 minutes later that we were wasting our time. A simple "we will be right with you" would have made all the difference. Unfortunately the service, and the attitude of the cold and unprofessional staff was enough for me to leave. It was unfortunate because I was planning on upgrading and purchasing a $1000 phone. Take your money elsewhere and avoid this one at all cost.