Great customer service - will remember you personally because it's small. You can't scan QR codes…read morehere for labels, though. But otherwise, it's great!

I have been coming to this Post Office in Karns for about 20 years. The lady that runs it, is Lola…read more She is always so cheerful and eager to help. I chat with her, when I come here, unless the post office is too busy. She has an excellent memory, which certainly helps with great customer service. I definitely would recommend this location.

WARNING: Cannot Trust Mailing from this location. Unsafe…read more Regular disappearance of checks mailed from this Post Office Location during 2025.Neighbors and many posts on NextDoor regularly from others who have had their checks taken, both from the big secure outside box, but also despite bringing our mail inside the facility to either an interior secure drop or handing directly to a postal clerk. This has been Increasing in frequency Jan-Mar 2026. This poster has had 3 bill checks taken in just the last few weeks (yes I use a sharpie) The thieves seem to quickly identify what is a billpay type of mailing, because it is only the bill pay checks to Utilities, Medicare, State of TN that are going missing---the personal correspondence seems to be making it to its destination. Mail brought directly to the local distribution center does not seem to 'get lost' or stolen. The problem/thievery Seems to be specific to this particular brick n mortar location on Municipal Center Drive. Despite several of us speaking to staff at this local facility nothing seems to have been done. Calling the Knox Cty Sheriff for support to engage with this local usps location has been pointless, as the Sheriff's office declines jurisdiction and states they won't even discuss it with the local post office. So, we have now opened a case for investigation via the US Postal Inspector, but every citizen who has experienced this must open their own individual case. If this has happened to you, please file a case at tel. 877-876-2455.

Since moving here almost 9 year ago, I have had the occasion to visit several US Post Office in the…read moreKnoxville area. The one nearest me (Farragut) happens to be the friendliest with a convenient location and customer service that beats all other locations in town. I could give a shout-out to every employee because I have NEVER had a clerk who was short with me, perturbed by my questions or not willing to help. Their customer service is premiere. We are now in the midst of the COVID-19 outbreak but the mail still steadily churns on. I needed to make a personal visit to this Post Office last week and was pleasantly surprised that they had clearly marked 6' intervals on the floor with red tape and then also separated the clerks from the public (as much as is possible) with a solid line of red tape in front of the counter. There were three clerks on duty at the time and each were wearing gloves. It was obvious to me that they were taking this threat seriously and doing their best to do their job and to be safe for themselves and the general public. I certainly appreciate what they do and pray for their safety. Way to go! Thanks for being on the front line and doing all that you do with friendless, accuracy and swiftness.

This post office is tucked away into a neighborhood along with a city hall. My mom wanted to mail a…read morepackage back home and he was kind enough to give us some packing material and tape, even though he wasn't required to. Helped her save a few bucks. Also, always fun to hear a southern accent at the post office. :-)

This was one of the best experiences at the post office ever! The individual behind the counter was…read morevery friendly. Best of all, I was in and out within minutes.

I would like to congratulate Tiffany and Dustin on excellent customer service. They spent all the…read moretime necessary to help us solve our problem with mail forwarding. They were very kind and professional.

Feels interesting to review a post office, ha. I've went to this location often (25+ times or…read moremore), so take it for what it's worth. Location and parking are good with no issues; it does get busy but have enough space to handle the volume. The staff themselves have been generally helpful with very rare exceptions sometimes. My only ever observation is that due to not having enough workers that they may be stretched thin at times, leaving certain times of the day with packed lines (been in them before). Then again, in those same observations I get entertained with the amount of folks that come up with nothing prepared and they have to work each one from scratch. That said, going 4.5/5 here! Thankful for the workers here and helping us to all get the things that just arrive on time.

Customer service is dead in 2017. No one use it anymore. The post office on Cedar Bluff never…read moreanswer their phone. My mail usually end up in my neighbors mail boxed.

Five stars go out the US postoffice, and 5 extra stars to the nice guy that helped us. Wow, he…read moreknows wat service is all about. The US Postoffice should cherish this kind of employees. They make your business. We're on a roadtrip for 3 and somewhat weeks, visiting from The Netherlands. And of course, again, I bought too much Christmas ornaments. - Little note, on every trip I try to buy some local ornaments so when Christmas arrives I can look at a tree full of memories. - This time a Departement 56 Harley Davidsons motel. And that are not things to get in our already overweight luggage easily. So we considered sending it home. We first made inquiries at FedEx in Nashville because we walked by. Estimated costs: over $200. For that price I a can buy an extra suitcase and pay for extra luggage. So we looked further. In Gatlinburg we visited this post office learning that our package can be send to Europe for a little over $50, including our map and two travelguides we didn't need anymore. Huge difference. But that's not the only reason for the 5 star rating. The guy behind the counter is. He took all the time in the world helping us to fill in the forms, get the stuff boxed, and giving advice about some choices to made. In the mean time he helped several other local customers with quick questions without giving us the feeling he wasn't totally there for us. And in the post office hangs a painting depicting him and a little boy. Make sure to ask him about it. It has to do with 9/11 and I had trouble keeping my eyes dry. And no worries, he wasn't pushy, I asked him about the painting and that made him tell the story. And excuse any grammar and spelling mistakes. English is not my first language. And if that isn't bad enough, my Apple device keeps changing words into 'proper Dutch'. Yes, you've guessed right, my first language.

I was only in here for 3 minutes and when I watched how the staff treated everyone that came in…read morecontact with I was amazed. They are very friendly, nice, and helpful! Their service is better than the once downtown. It is in walk-able distance from a bus stop. When you are driving down main Kingston Pike the back of the post office is showing. You can turn on the street located near Highland Funeral Service. This one sales stamps (however many you need), money orders ($1.25), and burial flags as well. Awesome service!

the rudest staff and worst service you can imagine. they always have a line and just stand around…read moredoing nothing to help anyone.

We went in to the post office looking for clarification about installing a mailbox. The front…read morecounter man was not helpful and a bit rude. We asked to speak to a supervisor, supervisor Greg appeared and was extremely helpful and knowledgeable. He solved our problem. I would have given the post office a five however, the front desk person knocked it down to a four. Thank you, Greg for helping us.

Amazon used usps for my delivery. HUGE SCREW UP. Yesterday he marked it undeliverable due to…read moreobstruction in driveway or porch. LIE. Today I was waiting on him. I heard him rattling the plastic on my delivery and he drove off. By the time he turned around (we're on a dead end) I was standing by the road waving him down and he drove by me like he didn't see me standing there wearing yellow yelling "hey stop!" This man is lazy as hell. I don't know if it's because he's very very large and it's a struggle for him to get in and out or what it is, but this right here is a main reason why nobody wants to use the postal system. I'm so pissed. I needed that delivery for work. The Maryville TN post office is reason enough not to even move here. ​​​