Great customer service - will remember you personally because it's small. You can't scan QR codes…read morehere for labels, though. But otherwise, it's great!

I have been coming to this Post Office in Karns for about 20 years. The lady that runs it, is Lola…read more She is always so cheerful and eager to help. I chat with her, when I come here, unless the post office is too busy. She has an excellent memory, which certainly helps with great customer service. I definitely would recommend this location.

We went in to the post office looking for clarification about installing a mailbox. The front…read morecounter man was not helpful and a bit rude. We asked to speak to a supervisor, supervisor Greg appeared and was extremely helpful and knowledgeable. He solved our problem. I would have given the post office a five however, the front desk person knocked it down to a four. Thank you, Greg for helping us.

Amazon used usps for my delivery. HUGE SCREW UP. Yesterday he marked it undeliverable due to…read moreobstruction in driveway or porch. LIE. Today I was waiting on him. I heard him rattling the plastic on my delivery and he drove off. By the time he turned around (we're on a dead end) I was standing by the road waving him down and he drove by me like he didn't see me standing there wearing yellow yelling "hey stop!" This man is lazy as hell. I don't know if it's because he's very very large and it's a struggle for him to get in and out or what it is, but this right here is a main reason why nobody wants to use the postal system. I'm so pissed. I needed that delivery for work. The Maryville TN post office is reason enough not to even move here. ​​​

Customer service is dead in 2017. No one use it anymore. The post office on Cedar Bluff never…read moreanswer their phone. My mail usually end up in my neighbors mail boxed.

So, this is kind of a biz split-personality situation. The actual post office location and staff…read moreare great. Typically well-stocked with supplies and staffing. I came in with two carts full of heavy packages and the staff was incredibly helpful and patient with me. They even suspended my transaction while I got the second cart load. She gave me all of my options and was clear about the best price/delivery options. Now, for the delivery of our mail. Ooooffff. We live in a new build neighborhood with a grouping of mailboxes for the community to pick up at at our community entrance (as opposed to mailboxes on/at each individual home). The carriers have left the doors to our mailboxes/package storage wide open on several occasions for anyone to take or get their read on. Yikes. They consistently place mail in the wrong slots, bring packages to the wrong homes, and this week shoved a box in our small mail slot that clearly didn't fit. I had to go home and get a crowbar to help me pry it out of the mail box. It was mangled by the time I pulled it free. I understand how grueling this gig is and how understaffed and underpaid it is with the wild hours...which is part of the issue beyond their control and driving them to rush in order to meet the quotas and timelines. I sure hope this gets better over time for all.

We are staying in Oak Ridge from out of state. While sitting on the front porch, we were approached…read moreby a postal delivery worker named Jesse who was delivering a package to us. My wife mentioned we were waiting on another package which was supposed to have arrived two days prior. Jesse asked for the tracking number and said he would check on it later. About 2 hours later, Jesse came back and delivered the package we were waiting for. We were not expecting him to bring it to us the same day. Jesse definitely went above and beyond to help us out. It's people like him that reminds us why we packed up from out of state and moved to Tennessee. Thanks Jesse!

The most unknowledgeable and unprofessional staff. I printed off $500+ of Every Door Direct Mail…read moreand the staff including both supervisors had 0 idea how to process it. They "redirect" you to the Weisbargar location ... so I have to drive to the other side of town for assistance. One of the staff members advised they "just aren't trained on how to process EDDM manually". Do not give into them telling you you have to go to through a 3rd party, that is 100% bull.

As someone in sales, customer service is huge to me. I am so disappointed in the Cedar Bluff post…read moreoffice. As someone who does over 30k a year with them business wise, the lack of care I have experienced from the workers who deal with my route is terrible. Seriously considering paying more and dealing with UPS. Multiple missed pickups a month as long as I have lived at my house- often weekly- 2 in the last 3 days the mail has run (which are always scheduled in advance)- and I get home from work and have to scramble to get to the post office.

I would like to congratulate Tiffany and Dustin on excellent customer service. They spent all the…read moretime necessary to help us solve our problem with mail forwarding. They were very kind and professional.

Feels interesting to review a post office, ha. I've went to this location often (25+ times or…read moremore), so take it for what it's worth. Location and parking are good with no issues; it does get busy but have enough space to handle the volume. The staff themselves have been generally helpful with very rare exceptions sometimes. My only ever observation is that due to not having enough workers that they may be stretched thin at times, leaving certain times of the day with packed lines (been in them before). Then again, in those same observations I get entertained with the amount of folks that come up with nothing prepared and they have to work each one from scratch. That said, going 4.5/5 here! Thankful for the workers here and helping us to all get the things that just arrive on time.

I was only in here for 3 minutes and when I watched how the staff treated everyone that came in…read morecontact with I was amazed. They are very friendly, nice, and helpful! Their service is better than the once downtown. It is in walk-able distance from a bus stop. When you are driving down main Kingston Pike the back of the post office is showing. You can turn on the street located near Highland Funeral Service. This one sales stamps (however many you need), money orders ($1.25), and burial flags as well. Awesome service!

the rudest staff and worst service you can imagine. they always have a line and just stand around…read moredoing nothing to help anyone.