The good stuff: Their vets are very skilled and they have empathy and compassion. Also, once you…read moreare established if your pet has an issue they get them in pretty quickly. The bad: This place charges A LOT! I have had the impression more than once that finding every opportunity to add charges during an exam is included in their staff training. Also, there is little/no transparency with charges ahead of time. I am putting it out there so people can be aware. We boarded our dogs and paid a lot extra for their "luxury run". It was supposed to have a tv that played soothing videos and be equipped with cameras that we could log into and check on them at our convenience. We were not allowed to see this in person because of "safety protocol" and the morning we checked them in we were informed that the cameras were down. We had no way of knowing if we got anything that we were charged extra for, and we were charged a lot extra. They were unapologetic about this and did not offer to reduce the bill for the services that were not provided. Over $200 for 24 hours and I have no idea if we got anything we payed extra for. Pros: skilled vets and usually can get an appointment quickly Cons: they squeeze you for every dime and you must take it on faith that you are getting what you paid for.

Love the staff there! Dr Stout has been great for my animals!! When we lost our best dog she was…read morecompassionate and sent a personalized card. She was great with my cat as well!

I didn't really have any problems with the veterinarian himself. But his vet assistant is a whole…read moreother story. She was condescending and rude. We had some major communication issues where she was not understanding me or what I was saying and did not take the time to actually listen to what I was saying I will never return. I also had a phone call with her and on the phone call her demeanor was even worse. I don't know why she thinks she can treat customers that way, but it's quite ridiculous. If they want to keep any business, you can't treat people that way

my cats and i have been battling with fleas for months. i had tried frontline, bug bombs, daily…read moreflea combing and just was not getting any good results. i was nervous and embarrassed to go to the vet as i was not able to get it under control myself but the vet staff was so kind and never made me feel bad for it. they were very sweet with my cats and i am so thankful. it has been two days since giving my cats the new treatment and having an exterminator come and the cats seem to be flea free at last! it feels so good looking at a nice clean kitty belly. Thank you Dunla

Tender Care animal hospital surpasses all in every area of animal care. They have a strong…read morecommitment to caring for your family pets. Their practice encompasses all you need for raising a healthy happy pet. They have training opportunities, day care, boarding, grooming and most importantly the highest level of veterinary care. They go out of their way to be kind, caring and thoughtful. We have used Debbie the groomer for our dog, Brinkley from his first hair cut. He is a cockapoo so is in need of grooming every other month or so. From the time she comes out to get him to the time she brings him back to us , beautifully transformed, she is so sweet and caring with him. From the vet techs to Dr. Larson, you receive top notch expertise and compassion. Dr. Larson has treated our dog over the last 8-1/2 years with the utmost expertise and compassion, whether a surgical procedure, illness or well check up, he is outstanding. He never rushes you, answers all your questions and is fully available for your pets needs. He has always made himself available to us which we appreciate beyond words. What more could you ask for. In searching for a veterinary practice we would definitely recommend Dr. Mark Larson and Tender Care Animal Hospital. Dan and Julie Thomas

My precious cat had cancer and her tumor had ruptured. She was not getting better. Family vet…read morecould not get her in and gave me referral of Tender Care. They got us in and were very compassionate. Nita rested in my arms and calmly passed away. I would recommend Tender Care for veterinary services.

I feel like ALL the vets, techs, and receptionists are beyond friendly and helpful, compassionate…read moreand kind. Im impressed with the way they treat my dogs and myself. I feel like they are an extention of my family, especially when you have aging fur babies with alot of issues and emergencies you tend to see these folks quite often! Yes bills are expensive but they are even higher in other locations but the girls at reception encouraged me to open a Care Card which has made it possible to make payments without interest , I had never heard of this before and am so grateful for that tip. I highly, highly recommend Brown Animal hospital! My dogs walk in nervous but because of the way they are treated and talked to by the entire staff they are waging their tails and happy before we even get seen by the doctors!

We were referred here by a friend in order to get another opinion regarding our dog's condition. Dr…read moreBrown was very compassionate and genuine .He took the time to thoroughly examine our dog and put our mind at ease with her condition. Him and his staff are amazing.

My family was new to the area and hadn't found a veterinarian yet for our four pets. Our Golden…read morestopped eating and Mt Hawley got us right in. Unfortunately, he had cancer throughout his body and couldn't be saved. It was a horrible day, but I can't say enough about the kind, compassionate treatment of Dr. Dawson and her staff. They keep us informed on all the tests and gave us all the options. It was very late in the day and past closing time, but they allowed three of my kids and my wife to say goodbye to Dallas on FaceTime. Everyone in the clinic was so kind. They will be our new vet, hands down. I can't thank them enough. You can tell everyone there loves animals...and understands we love our pets. Thank you Mt Hawley!

Always very kind to my nervous Shegle. The facility is clean…read moreThe staff is friendly and helpful.

This place killed my friends' puppy. it happened this past summer. the pup was brought in for the…read moresecond of his puppy vaccinations, and the vet (Dr Deadmond) gave the shot in the wrong part of the pup's body, and at too strong a dose. They then tried to hustle my friend and her sick pup out of the office. I witnessed this. They have washed their hands of this whole situation. They even charged my friend for this, saying my friend would get a refund through an insurance review.

While my wait was lengthy and considering my dog was having an allergic reaction I felt a bit…read moreignored however my dog was given 100 mg of Benadryl by me prior to arriving. She had hives bad and was throwing up hence the reason we were there. The vet was kind but had little to offer other than reassurance that she would be okay and possibly a steroid which honestly at the point they finally got her she was ok from the Benadryl I gave. They were understanding and not judging me for still taking her in. She is my baby and I was very worried with the amount of hives on her face and neck. Just not impressed with the "emergency part" as we ended up wait hours to be seen.

This place is fantastic! The staff are all very supportive of the animals that come in and our…read moredoctor was very knowledgeable and patient with my dog who is very mellow in general but did not like shots or getting his ears checked. Also, if you have an anxious pet or even if you don't, definitely take advantage of the "happy pet visits." It's free and it helps your pet enjoy vet visits. I'm doing these visits with my dog whenever I am able so he connects this place with treats and positive vibes instead of a place he only comes to for shots or because he is sick. My cats don't really care, they just don't like the crates I have to transport them in and no amount of treats will change their opinions about that.

I reached out to Hometown Veterinary Clinic when I was searching for a vet who would do in home…read moreeuthanasia for my beloved dog. Barney had never been a patient of theirs, but when I called and spoke with Corey, she was so kind and professional. I immediately felt like I was making the right choice. When Dr Springman and Anne arrived at our house, they clearly explained the process and what to expect. They allowed us to be closely involved through all of it. We were able to hold Barney and comfort him during his final moments. We are forever grateful for the kindness and compassion we were shown during such a difficult time. It was such a blessing to be able to provide him with a peaceful, gentle passing at home where he felt safe and loved. I cannot recommend them enough! When we are ready to love another pet, we will definitely contact Dr Springman and her staff for veterinary care.

Dr Springman and her team at Hometown Vet are the best! Very friendly, kind, patient and deeply…read morecare about pets. They have cared for my cats and dog for almost 15 years.