Today marks the 6th day that my community of 70+/- homes have been with no water! 5 days ago we were told that our community well was dry! 3 days ago we were told that we have a busted pipe situation. Today I called and spoke with a representative in the Asheville,NC office. He proceeded to tell me that the role of Cedar Management is to "advise" our board. So, naturally my question was what is the plan to find a solution to the problem? Cedar Management advises the board to send out blast emails saying ultimately the same thing each day... thanks for your patience but we have no fix and no water. I was never more irritated than when I was told by said representative to take buckets to the local fire dept for water! No sir, dues are paid each month to Cedar Management not my local fire dept!! There are elderly and families with small children in this neighborhood. When I spoke with the county health department I was told that since we have a community well system that this was an issue for the state of NC that the county was unable to advise. I was told by the Health department that they had been following up on the situation. Long story and alot of aggravation to say... Unless you want an email or some mediocre advise don't call Cedar Management for assistance even though their site advertises a "robust service system" available 24 hours a day 7 days a week! read more

If I could write a review and give ZERO stars I would. They don't deserve stars, they deserve a big fat lawsuit and taken to jail for embezzlement. They will be the first ones to call you or send you a notice if your trash can stays out too many days after pickup, or a glass bottle by the pool but heaven forbid you have an issue. Every comment is, " not our problem, you have to speak with ________". Worst management company in Charlotte!!! Our community should have fired them years ago, but the board doesn't want to mess up the status quo. Never can get a hold of anybody and never get a straight forward answer. When we bought (2004-2005), we were told that we would be getting new roofs in 2015. That year came and went as did the next, until many homeowners started asking questions and complaining. First it was a "misunderstanding" and we didn't hear them right, it was supposed to be 2019. All of a sudden, in 2017, our dues went WAY up! Cedar was supposed to be putting money away since 2004 to replace the roofs in 2014...They didn't and now are raising dues to make up for their "Embezzlement". NOTHING BUT CRIMINALS!! read more

They do not know how to manage the accounting. I had a letter telling me that they couldn't find my regime for a few different months. I did a live chat and ask her to please call me. In conversation I told her they must have a thief working in the office as I knew I had paid all of it. I went to the bank and got monthly statements printed and had to fax statements to them which cost me at the bank as well as fax. Of course none were missing. I will stay on top of every dollar I send because they can't keep up with it. They also notified me about a small crack in a window that I didn't know about and had fixed right away. But others have these crack house blinds hanging that sure look a lot worse than the little crack. I feel singled out because I've seen holes in a window and other problems like no screens or screened patios that only have half of the screen in and worn out doors that are very obvious when they had to really look to see the little crack in my window. I am an owner, others are rentals. Rentals make the place look a lot worse. read more

Our HOA has been with Cedar Management Group from 2014, almost 10 years ago. We are very happy with CMG services to our 300+ community. Our property manager helped us greatly with the best vendor selections, and assisted us not only with the best price with each task to do here, but also made all the jobs to be finished on top of the quality. We think their monthly fee is best in this area, and their service is also on top of the management business. To get the most from CMG you have to have a strong board, you can't let CMG property manage to do everything for you. Once you have a strong board, every board members working together, CMG will help your organization to get all your jobs done in a timely fashion. CMG is the professional and they are top the management companies. We highly recommend them to you. One of the issue with CMG is the unhappy ones post the review here and the happy ones, like us keep silent. If you know how many properties they are managing, the unhappy ones are very small fraction. read more

Ms. Sharon Osteen has been our PoC for the CMG for app. two years. Our HOA is still a bit young, not too big in size, just 68 homes. She could probably work for us fulltime and still have her hands full. As a former HOA president and still on with the board, I give Ms. Osteen high marks as she's worked with us during the entire Covid pandemic. A most uncertain time surrounding all of us. I feel Ms. Osteen has always looked out for our best interest as an HOA. She is professional, courteous, has a lot on her plate to balance her time and scheduling. She does her very best to accommodate many and we have been fortunate to have her on board with Flora Springs Park. It can be a tough gig to try to keep everyone satisfied... and there will always be those few that will never be happy...even if Mother Theresa was the property management rep. I hope the CMG will put something extra something in her paycheck to show appreciation and knowing her worth as a dedicated and valued employee! read more

Absolutely terrible. HOAs in general suck, companies like this represent the reasons why. Since they've taken over our community dues and fines have risen with no real benefit to the community. It is almost impossible to actually get them on the phone or if you do to get any real answers to your questions. They also charge both the seller and the buyer to leave or enter the community now, you know cause it's so hard to delete one name and replace it with another. I mean they do so much already I'm sure it's really labor intensive for them to update their records. Also, please scrutinize your balance sheet and ask questions. There is a lot of padding in there for miscellaneous nonsense and admin fees etc. That's just a polite way of over charging you with no real accountability. I would advise always asking your realtor if Cedar is involved in any community you plan on purchasing a home in. If they are I would keep looking unless you like throwing money away. Absolute trash. read more

On Tuesday I had an issue with my unit that needed to be addressed. After an experience with a previous management company I was dreading the phone call. To my surprise, this was my first time needing to contact Cedar, I spoke with a lady that answered the phone and immediately she took down my unit issue. She said she would have someone contact me as soon as possible. I ask how long could I expect and she gave me no promises but by the end of the business day was the goal, I called at 9:30 a.m. I can't say how pleased I am because that was on Tuesday and my issue was resolved late Thursday afternoon. The property manager I spoke with was pleasant to talk to and he was very attentive to issue. I have to say I was pleasantly surprised after not having a great experience in my previous home. I hope I have no more problems here at my unit but if I do I feel confident I'll continue to get the same great service. read more

I am in the process of refinancing my home and part of the document package being requested by the mortgage company was that I provide proof of my membership in my local HOA. The management group changed hands months back and I had no paperwork to refer to. I knew only that the knew group was Cedar Management. I obtained their phone number on line and called their office. In a couple of sentences I identified my name and property and explained why I needed a ledger form or statement. Your representative was very courteous and assured me she could take care of my request immediately. When I asked how soon I could receive her email with the attached document, she replied, "in 2 to 5 minutes." And it did arrive... in 3 minutes! That impressed me so much that I just had to write this in recognition of great customer service. Yours truly, Steve Olson, 3831 Heather View Ln, Winston-Salem NC read more

We have used Cedar Management for 5 years at our HOA. We have been very pleased with their service, in particular our management rep, Sandra Carlton has been professional and always accessible for our committees to contact as needed. We have our own HOA maintenance committee and have found Cedar's in-house maintenance group very user-friendly. Their coordinator, Christa, has been prompt in coordinating Work Order requests, facilitating vendor assignments, and consistent follow up as needed for our HOA. When occasional problems do arise, they have been quick to resolve and have been very pro-active to restore services as designed. I coordinate both maintenance and budget for our HOA. Sandra has consistently coordinated needed information and has been professional in providing needed services to me and our HOA. read more

I personally could give 2 S**** about this group. My wife doesn't like confrontation but I am a Vet and I see nothing wrong with exercising my 1st Amendment. Clearly way too much time on their hands. At first before they took over, the HOA was horrible. It has gotten worse. Feel free to contact me anytime you feel like it CMG. Tired of seeing these vehicles, creeping by homes in different times of days. How would they feel if someone would take a picture of their vehicles and go to their homes and start pointing out stupid S*** I live in Matthews and I am so fed up with them, as much as I love my home and my neighbors, I would move. I have even thought about getting advice from my attorney. Feel free to discuss this with me anytime you feel like it. ghostalpha2k19@outlook.com read more

One word "RUN!" As in other post from homeowners, this is the WORST HOA Management Group to have. If you want late payments posted after sending payments off early (a week or two in advance), no refund for overpayments, or the get around when attempting to resolve issues then this is the company. If not, RUN. If you are purchasing a home make sure it's not managed by this group, if you are looking for a new management group, look over this group. With the exception of a couple of front staff workers, these "behind the scene" people lack professionalism, knowledge, management, customer service, and honesty. It's sad when one of the top reasons to sell your home is because of the HOA Management company. read more

If your tag is expired they will tow! We pay an astronomical amount in HOA fees and have crime in our neighborhood such as breaking and entering, vandalism, and a recent attempted kidnapping (per neighbor report). They need to focus on how to monitor and stop/reduce the crime before regulating my expired tag! In addition to this, my grass is dead, the bushes are dead, the pool is disgusting, the pool chairs are moldy and falling apart. The pool house bathroom door is busted open like someone broke in with it locked. Still waiting on phone calls to be returned. Take your business elsewhere if you are interested in the common good for your community. This company is DESPICABLE! read more

cmg is the absolutely worst company i have ever dealt with.........the community manager, Shannon Jones, at Patrick Square, has withheld landscaping services due me per my contract to the point i had to do the work costing $16,000 out-of-pocket bucks........she is mean and apologizes for nothing.........cmg accounting is worst i have ever dealt with...they tacked on $325 on my ledger , as if magically appeared......no accountant can explain it but left on my ledger...5 police reports filed for embezzlement.......stay far away from this company!!!!.........do not get near it......it is simply atrocious............ken humphrey md facem, facfp....pat. sq..... read more

After I got burglarized by someone that had a key, evidence confirmed by multiple police people, the door in its current state could not have been broken into. Someone had to have access to a key. I asked to be notified if someone were to enter my living space after the burglary, and they did agree, but asked to be reminded. Legally, they should be giving a 24 hour notice under any circumstance. Now, after being burglarized, the door to my apartment building has been compromised again and again. No key is required to enter the building. The lock of the back door is literally removed. #cedarmanagement #whydontyoucare read more

I've worked with Cedar Management Group for years and have always appreciated their determination to find creative and effective solutions to problems. I think they only service HOAs in NC and SC though, so if you're a community in those states I'd highly recommend you check them out. Pros: Financial Reporting regularly, customer support department very kind, practically a department for everything I need: ARC, Maintenance, Accounting, etc. After Hour emergency department. The community managers I know from there are kind, knowledgable, and great overall. Cons: Their office closes at 2pm on Friday. read more

Horrible Scamming Thieves! Just taking your fees and not improving anything. Will not upkeep the community. Will not return calls. Will not respond upon requests for community concerns. Will block your calls. Will participate in dividing the community in order to keep funds from going back to the welfare and beauty of the community. Will block your emails. Will have the community rep defame you and create opposition before discontinuing emails or calls. These are thieves of the community. Will not help you! read more

I send in a request online, nothing happens. I call about it, wait on hold for 15 minutes, and it turns out they never got the request from their website. 3 weeks later.... call them again, still have no update on my request. They don't know the status because it is with "maintenance", whom I cannot speak to unless my request is over a month old... Really? STAY AWAY from this management company. I have never had to deal with such poor customer service regarding my HOA or maintenance requests. read more

All departments are very responsive and always address issues as soon as submitted. Jaime F. is the best account manager we have ever had. We are 203 townhomes and our community has never looked better. This is due in large part to our board president and the board as a whole, but not without the attention given by Jaime and her team. Absolutely the best community management company in Charlotte in my opinion after having lived here 30 years. Priscilla C., Charlotte NC read more

I was reading some of the other reviews left here and am somewhat shocked. As a Board Member I am very pleased with Cedar. I believe most of these are coming from homeowners who don't understand the purpose of an HOA and how things are done. We have worked with Cedar for almost 4 years and have been very pleased with the service, follow up and support not only to our Board but to our committee members and residents. I would highly recommend them to you. read more