My review to express my disappointment regarding the condition of the home I recently rented through Invitation Homes at Olive Coast Street, Charlotte, North Carolina. During the onboarding and move-in inspection process, several items were identified that required repair or attention. Although my lease began in April and rent was paid for that month, I did not move into the property until May. Given that the property was vacant during that time, I reasonably expected that the identified issues would have been addressed before my move-in date. Unfortunately, when I moved into the home, many of the outstanding items had not been completed. As a result, I was required to take time away from work shortly after moving in to accommodate maintenance visits and repairs that could have been completed before occupancy. As a tenant, I believe it is reasonable to expect that a home is move-in ready at the start of the tenancy, particularly when concerns have already been documented and there was ample time to address them before occupancy. The inconvenience of coordinating repairs after moving in, combined with the need to miss work, has been frustrating and disruptive. I paid rent beginning in April, and I believe the property should have been inspected and prepared for occupancy before my move-in date. Instead, I was left dealing with issues that had already been identified, causing unnecessary inconvenience during what should have been a smooth transition into my new home. I respectfully request that Invitation Homes review this matter and consider an appropriate accommodation for the inconvenience and time I lost from work while facilitating repairs. I would appreciate a prompt response outlining how these concerns will be addressed. Thank you for your attention to this matter. I look forward to your response. Sincerely, Cheryl Ann Snyder-Samuel Charlotte, NC read more

They advertise homes in communities with amenities. But won't upkeep those amenities. Their website is basically hostile, and can never upload anything correctly. So if you cure a violation, they won't submit it to HOA, nor pay their HOA dues, so then you're out your amenities for months. David Guy is the local contact for CLT HOAs and is rude and dismissive. It took over 6 months to fix an issue with our HOA (not violation related on us, the tenants) so we were out gym, pool, and social access for our neighborhood. He is impossible to get a hold of, never answers emails, and is just plain rude when he finally does. We have done everything the HOA has asked immediately, and it always falls on waiting on Invitation Homes to do their side. It would be much easier if they allowed the tenants to handle things with the HOA themselves. read more

Updating my review to say that nothing has changed. That astronomical water chargeback is STILL on our account this month, and no one cares to do anything about it. That, or they're totally incompetent and don't know how to fix it even if they wanted to... I don't know which is worse, but we can't wait until our lease is up so that we never have to deal with this office again. read more

My AC went out on Thursday, May 11. Vendor came by to check the system and said the compressor has to be replaced. Invitation homes requires the vendor to electronically submit a quote. However, the system will not allow the vendor to submit the quote for some reason. It is now 4:30 on Monday, May 15th, and there has been no progress on the repair due to the quote issue, and Invitation Homes doesn't have the common sense to figure out a path forward. read more

Trustpilot reviews Thanks for your review! Invitation Homes logo Invitation Homes Your review is pending.Read more Michelle Maldonado 5 reviews US Rated 1 out of 5 stars Invitation Homes is a SHAM! Although there are already numerous negative reviews...I felt inclined to share my experience as well even if just to save someone else from the headaches/he'll renting from Invitation Homes will cause. We have been LOYAL tenants for over 6 years now and have always made sure to put in work orders for maintenance promptly, as the hone we rent is older and constantly seems to have issues. This past winter our heat went out and it took almost TWO months for them to fix it! I have a medical condition making it difficult to maintain my body temp, which they are aware of. We were credited $500. Nevermind we had to purchase space heaters and confine ourselves to one room at night just to sleep! A month ago I put in a work order for rotting around the shower area along the baseboard. We have always had rugs down and shower curtains in place and done everything cheaper vent water from going outside but as I previously stated this home is very old and had barely any updating prior to us moving in. The towel rack had fallen off a couple of months after we had moved in and the drywall behind it had never been repaired/replaced but we never messed with it as we had hooks behind the door and figured we would have it repaired before we ever decided to move out. The towel rack had continued to fall off d/t the drywall so as a safety precaution we chose not to put it back up at this time. Well when I went to pay the rent this month what do you know...a $605 charge for bathroom repairs! Now mind you we NEVER even put in a request for the towel rack, only the floor. The scam husband/wife who did the floor took it upon THEMSELVES to put up a new towel rack! We never asked for that nor was it ever included on any work order which is why it is so unbelievable to me that Invitation Homes would have approved that! If contractors or so-called contractors are allowed to come in and do whatever they want well then they could have just easily walked around the entire house and found random things to 'fix' and charge for! There are so so many other things I could tell you about that have happened over the years and all the ridiculous things they make you pay for every month but of course that would require much more space lol! There is a reason Invitation Homes has already been sued by the government and also why they have such poor ratings on every single rating site. Do yourself a favor and steer clear of this sham of a company! read more

I had a very disappointing experience working with Aujahnae McMillan. Throughout our interactions, there appeared to be a lack of communication, professionalism, and property management knowledge. Rather than listening to concerns and working toward a resolution, conversations often felt argumentative and unproductive. What was most concerning was receiving another person's information via email by her. This raises serious concerns regarding privacy, confidentiality, and the proper handling of resident information. Sharing personal information with the wrong party is a significant issue that should be thoroughly investigated. I previously submitted a review regarding my experience and later noticed it was no longer visible. While I do not know the reason for its removal, I felt it was important to share my concerns again elsewhere. I do not believe Ms. McMillan is currently suited for a resident experience role without additional training and oversight. Residents like myself deserve professional communication, accurate information, and confidence that their personal information will be handled appropriately. I strongly encourage management to investigate this matter and take appropriate corrective action to ensure similar issues do not occur in the future. She needs to work at Popeyes like all the rude people . read more

This is a great property with a lot to offer a single family. It has a large livingroom that flows to the eat in kitchen and there is plenty of storage and has a large fenced in backyard read more

We've only been in this house for 6 months but so far everything has been great. We've had a few issues pop up. The half bath toilet leaked when we moved in, they fixed it immediately. Our furnace started short cycling, they fixed it immediately. During the snow storm that Charlotte got, one of the gutters pulled away from the roof, they fixed it immediately. That's really all I have to go on so far. The house is nice, the neighborhood is great, we have an HOA but you'd never know it. I'm a little skeptical/nervous when it comes time for a lease renewal, I'm hoping our rate isn't jacked way up. That will determine whether I'm happy or not. So far so good. read more

Invitation Homes - Cozy, comfortable in a very sleepy neighborhood. At night you hear NOTHING! - Property Management Near Me - Charlotte, North Carolina

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If you're looking for a property manager that does not maintain the property this is the right place. Every maintenance request is a constant nightmare requiring multiple calls. They will delay ir cancel and repairs they can. Please take my experience and find someone who cares and move somewhere else. read more

I was able to speak with Hector and the application process was super easy! I am excited to move in May 1st. The location is 8 minutes away from my grand children and 15 minutes from my job. I love the serene feeling of the neighborhood show fresh the house smelled when I walked in. read more

My repairs were done very quickly and at a great time. The technician was also great!!

Nickel and dime approach to property management with minimal contactable customer service. A charge for everything. In order to get any form of maintenance or action will take at least 5-7 attempts and months of work for adequate results with very limited competent communication. Services that are advertised as part of the home are very hard to acquire and will more than likely come with another fee and waiting period for invitation homes to provide. Examples: The first house we started to lease in nc while we were living in Florida prior to moving was in a totally different location and neighborhood than what the description on the website stated. That should have been a red flag from the beginning. When we found the house we are in we immediately contracted an exterminator at our expense as the house was fully infested when we moved in. The exterminator suggested that the house be checked for termites as there are numerous signs of activity. Invitation homes said they don't deal with exterminators until there are maintenance issues as a result. A simple drawer in the kitchen took 7 visits until a tech Patrick came and was able to actually fix the issue. The toilet in the upstairs bathroom did not have a wax seal it took me calling multiple times to get maintenance to fix the issue while not being able to use the bathroom during the whole time to avoid damage to the property. The mandatory air filter monthly charge would either not send the correct size, amount of filters, or not at all after numerous complaints of said issues. The advertised community pool, you guessed it another undisclosed fee that I have been trying to figure out what the fee is and process for over two weeks so far. There are so many items to mention that are symptomatic of a corporation that does not communicate properly and has a primary focus to maximize profits as opposed to providing customer service or care for its properties. The whole experience with invitation homes has been a headache and catastrophe from the beginning. I suggest trying to find another location with a different management company. read more

Christopher Rodgers the technician I did NOT request to come to my property, caused me more stress than relaxation. Almost did not install the dishwasher the technician I DID request to come out had ordered for me. Marcelo Espinoza is a great technician and I specifically requested him when scheduling my service. To my surprise, Christopher Rodgers showed up with no notice it would be a different technician. He then told me I was basically wrong about what was wrong with my dishwasher and bad mouthed Marcelo in the process. I said if he wanted to argue and wasn't going to install the new dishwasher I had been waiting for for a month than I would call the company and he wasn't the tech I asked to come out in the first place. He said "well the new one is here, so I guess im going to install it" Then after he leaves, I get 3 different voicemails about my dog (who I pay rent for and was fully enclosed at time of service), a message about scheduling a another maintenance appointment for my garage door as soon as TODAY without my permission. (I've already taken 3 days off of work for the dishwasher appointments) and one to clean up the debris in my yard that Christopher had filed a complaint...he also never sent me a review request when I get one every time a technician leaves my home so that is why I'm writing my message for invitation homes corporate because this is the only communication I could get. He made me feel racially profiled, incompetent about the issues going on in my own home, and gives your company a bad name by speaking poorly about other technicians. I've lived at the same property for 2.5 years and honestly due to financial issues. I'm going to have to renew and live in this predicament even longer so hopefully invitation homes can figure their stuff out and treat their tenants appropriately. read more

They are very professional and on time. They email you or call you back in a timely manner. Great people I haven't had any issues with the process on anything with them. 10/10 read more

The Worst company to rent from .. run fast do not rent from this company. A real racket!! The portfolio managers assistant managers of the local office are the most unprofessional, rudest, discourteous, incompetent group of people in the North Carolina. If you speak with someone, anyone that name starts with a P you'll know who they are. I sure hope the executives of this company look into their bad behavior and get the bad apples out of there , it's no wonder they have such bad reviews on every platform out there! read more

Extremely professional, nice staff overall! Just a great choice to go through for a home!

Marcelo from Invitation Homes provided excellent service today. He came to fix my microwave and was quick, polite, and very professional throughout the entire visit. He clearly knew what he was doing and handled everything efficiently. I really appreciate his knowledge and the respectful way he communicated. Great experience overall! read more

I just want to say Marquez Richardson is Awesome!!! He is always there to answer all my questions with the utmost courtesy and professionalism ALWAYS! It is very rare to find someone so helpful and authentic! I REALLY APPRECIATE you Mr Richatdson , Keep up the great work! read more

No matter how big or small my maintenance concern is ( I have only had a few in the 8 years I have been with them) I am contacted immediately with a date to have a technician at my home. So glad I chose Invitation Homes! read more

Kevin from Elite is a true professional: customer friendly, fully qualified to do the job and does it efficiently and professionally. He has a great attitude and work ethic! Invitation Homes should try to find professionals such as Kevin! read more

Convenient online processing, wonderfully maintained properties, great staff to work with for accommodation of requests.

Maintenance is horrible. Promise a review for compensation and then never call back. Extra charges for rental insurance added when I have and have had insurance, and no one will respond. read more

Have you ever lived with squirrels for a year? I did. Brought it to the Attention of Invitation Homes. They attempted to remove them but stopped well short of doing so. Trapped two squirrels and left the balance of the family I. The attic. read more

Invitation Homes - Trapped squirrel - Property Management Near Me - Charlotte, North Carolina

I lived in my home 5 years and have received excellent service for maintenance and customer service. All issues have been addressed on time. Home inspection was performed with ease. online portal is efficient. Overall great experience. read more

Great Technician solved work order for smoke detectors needed in home. Quick resolution.

WARNING: DO NOT RENT FROM INVITATION HOMES IN NORTH CAROLINA If I could give zero stars, I would. Renting from Invitation Homes has been one of the most frustrating and stressful experiences I've ever had as a tenant. Since moving in, I've had multiple unresolved issues--broken light fixtures, a dangerously clogged dryer vent, and now a completely broken AC unit during the peak of summer. My home reached over 90 degrees inside, and I was told to just wait. I went a full week without air conditioning while trying to live in this unbearable heat with another tenant and our dogs (who I pay monthly pet rent for, by the way). Maintenance finally scheduled a visit--then canceled it last minute. When they do come, they just take pictures, claim they need "approval," and leave. Then I don't hear from anyone until days later--if at all. It's a complete cycle of neglect and delay. In the meantime, I was forced to spend over $400 on a temporary AC unit and buy multiple fans just to make the house somewhat livable for myself, my roommate, and our pets. Still, the heat and humidity were so bad this past week that the vinyl flooring is now lifting throughout the home. I can't even use the dishwasher, washer, or dryer without overheating the house more. I've spoken to countless representatives and even a supervisor, all of whom simply repeated, "I understand, but there's nothing I can do." I've never missed a rent or pet rent payment. Yet this company clearly doesn't care about its tenants once they have your money. They are slow, disorganized, and show zero urgency in fixing even basic issues. Do yourself a favor: Avoid Invitation Homes at all costs. This company does not care about your safety, comfort, or well-being. You deserve better. read more

Update - Attention Casey E. - I do not have a message from you. How will this be resolved? I try to message you and it's giving me an error. Dear Invitation Homes Team, I am submitting this letter as a formal complaint regarding the unresolved issue involving the trees located at a property owned and managed by Invitation Homes. These trees have grown over onto my property, causing damage and creating ongoing maintenance and safety concerns. Since August, I have been in communication with Patricia Conner regarding having the trees properly trimmed. Despite multiple follow-ups, the issue remains unresolved. The last contact I received from Ms. Conner was on October 3rd, when a crew was sent out. Unfortunately, the work order (prepared by Misty, last name unknown) lacked key information and resulted in the wrong side of the tree being trimmed, leaving the problem unaddressed. This situation has now become worse. The acorns from your tree have caused visible damage to my driveway and vehicles, and my driveway now requires pressure washing due to the debris. Additionally, a second tree in the backyard has extended onto my property and also needs immediate trimming. I have lived in my home for 18 years, and I have never experienced such poor customer service or lack of accountability from Invitation Homes. In the past, similar concerns were addressed within a week, but this time I have received empty promises, poor communication, and no resolution. What kind of neighbor are you. I am requesting: Immediate trimming of both the front and back trees that are encroaching onto my property. Contact information for your insurance department to address damage caused to my driveway and vehicles. A written confirmation of when the work will be completed. read more

i had a great experience with service from invitation homes maintenance tech Brandon Phillips he fixed my toilet and the quality was great...... read more

David Guy has been incredibly helpful, professional and very understanding. He helped and guided me through several obstacles/challenges i faced in the neighborhood I reside. He constantly communicated throughout the whole process. I am thankful. read more

Had an amazing time with the team digitally and in person !! We're a home of 4 first time renters so you won't believe the patience we needed and Lisa Sossoman did exactly that. Very helpful and understanding would recommend to anyone and everyone !! read more

I have been an IH tenant for going into my 11th year. We love this house and where it is located. IH has always treated us fairly and has always responded timely to our service requests and any other needs. The property management is really good and easy to work with. I would recommend IH to anyone. read more

I would give it no star. Do not rend with them because when there's issues within the house, they don't assess the issue. I have been already 5 days tomorrow without AC in this heat. Clearly, they don't care about their renters. read more

Beware of Invitation Homes 1. They want to sell, not provide service. This is most apparent when you become a tenant and no one will communicate with you. And if you are so lucky as to actually get someone after multiple calls, they will be so apathetic and useless you will wish you never wasted your time... and will be writing reviews on Yelp to warn others. 2. If your rent is "listed" at $2000/mo, plan for an additional $3-400/mo in addition to this in *required* fees. 'Smart home' fee (Ring & thermostat); monthly air filters (that actually only come every other month); internet/cable; non refundable pet deposit AND monthly rent; utilities; and any other dreamed up administrative fee they feel justified in charging to your rent. None of this is disclosed until you are sent the lease to sign... and there will be pressure to sign and return ASAP. 3. You will be forced to use their "online portal" to pay your rent. This includes linking a bank account. They do not accept any other method of payment. 4. You will have mandatory "maintenance" visits (inspections). You can reschedule, but you can not avoid them. They will *require* you download the maintenance app to your phone during your walk through as that is the only way to submit a work request. It can't be done online or through the portal... 5. Emergency maintenance like a broken A/C or leaking water heater may take 5-7 days (or longer) before anyone is dispatched to address it. It will get done, but no one is in a hurry. 6. When you go to move out, if you want a shot in hell of seeing your security deposit, you have to provide a receipt of service for a professional carpet cleaning and last 3mo receipts for pest control service. 7. Just find a private rental or reach out to local realtor that handles rentals and save yourself the headache of living in an IH property.. and the hassle of moving multiple times. read more

I've been with invitation homes for almost a year now and the staff has been friendly. I had the pleasure of having a Procare Visit with Demetres Goodwin and he was knowledgeable, informative, and friendly. I felt comfortable and confident that he would take care of the visit. The other techs I've met has been friendly as well, and I'm enjoying service with Invitation Homes. I live in a new build so all is well this far! read more

James made the leasing process the easiest I've ever had! The move in orientation was something new that I've never experienced before with leasing other properties. Brett was able to answer all of my questions and also provide information that I wouldn't have thought to ask. I'm very happy with this move and excited to be in a new place closer to the city! read more

We have lived in a Invitation Home for the past 2 years and have had a mix of good and less than pleasing experiences with them. Our work orders are addressed but not all are in a timely manner and some of the subcontractors that they have hired should be reconsidered. We received an email about a change in portfolio managers and if we had any questions or concerns, to reach out to them. We had emailed a few times and never received any response from them to this day. Thankfully, Lynsey Simmons was able to address our questions and concerns with great knowledge and confidence. Every topic we had discussed was addressed at the time of our conversation, and it is because of her genuine concern for our satisfaction, that we have renewed our lease for 2 more years. read more

I've been with Invitation Homes for about two years now, and honestly, it's been smooth. I haven't had a bad experience. Everyone I've dealt with has been friendly and helpful. Whenever I've needed a repair, they handled it in a timely manner, and the vendors they send out have always been nice and efficient. Overall, I've been really happy here and would definitely recommend Invitation Homes. read more

9 months in this home and STILL dealing with the same issues from Invitation Homes. We now have black mold growing on the ceiling in the master bedroom where our now 7 month old sleeps with us. Invitation Homes takes no accountability for their lack of attentiveness in their homes and doesn't care one bit about their tenants. IH should be embarrassed that their name is attached to this home. read more

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Derek James Tyler is the worse maintenance supervisor I have EVER worked with in my whole life!!! He doesn't communicate, follow direction, respond, reply, follow up, call or do any of the things he say he's going to do. Or at least he hasn't done it for us. Why give us your number and say to call you directly with any issues if you don't answer your calls or emails. Nor do you reply back?? It's been a month of no contact from him and I've sent several emails and left several voicemails. It don't seem like he values having great tenants like us. Going on 4 years here, never a late payment, never an issue with neighbors, taking care of the property and identified SEVERAL issues with the crappy remodeling that was done prior to us signing a lease. We tell him we're only available for maintenance visits Saturdays and Mondays but he makes appointment for every other day of the week, even unexpected pop ups when no one is home. Unacceptable! We have been dealing with a back door that is the wrong size for the frame. Already had about 15 techs out to unhinge the door, move it to the left, move it to the right, take off the extra wood added to make the door fit, replace the weather stripping over 5 times, lift up the bottom of the frame with extra wood and just about everything else you can think of. Each one saying the door and frame had to be replaced. We've gotten locked out of the house in the backyard because of a" fix " that was done and I had to shimmy thru the fence to get back into the house. They've left the back door unsecured with the inability to close all the way. In another "fix" the door was stuck and couldn't open. I can't tell you how many hours one of us sat here in the house freezing our bums off while the door was completely off the hinge the entire day!! It's so drafty in here causing us to use the gas fireplace AND turn up the electric heat. I won't even tell you about the $400-$500 gas and electric bills in the fall and winter ugh!!! We get an email saying ticket xyz is for the back door. Then get text saying ticket xyz is for the rotted fence that separates us from 5 hella aggressive dogs. Then we get reminder text with the same xyz ticket number for a pro care maintenance visit. I call and email him several times to understand WHAT the ticket is for so we are prepared and STILL no reply in any way over a week. Three techs said the fence is rotten and need to be replaced. They keep sending people out to add more wood to the wood that is rotten. Make it make sense Can someone help get this door and frame replaced asap please!!! You're spending more money than necessary with all of the unsuccessful attempts to "patch" up things. During the 2nd to last visit this year the guy left a space under the door that allowed bugs and worms in our home. Derek James Tyler has a picture of it too. If a reptile gets in here, it's a doggone wrap. I'm so over the lack of care, lack of urgency in this for us. Please help!!! read more

Invitation Homes - Hole at back door allowing bugs, insects & worms inside. I'm fearful that a lizard or a baby snake will make its way inside as well. - Property Management Near Me - Charlotte, North Carolina

Everything!!!!!.The communication is absolutely horrible..I would not recommend this company to anyone... I put in a request for maintenance about a breaker being out and not having lights and NO ONE HAS CALLED ME. I had to call them several times just to get the run around. And i get to wait another three days before someone cam get out to fix it. Worst company ever. read more