* Uncomfortable seats * Slow as molasses…read more* Outdated technology * Understaffed * Poor service * Lack of oversight * Low standards

The pharmacist was very knowledgeable and helpful to explain which vaccines were recommended. Then…read moreI didn't even feel the injection. Store is clean and well stocked.

The pharmacist here is rude and judgemental. I would rather drive out of my way and get exceptional…read morecustomer service from Wes in greenville than deal with Kim in Rockford. Oh, I failed to mention, she's the one like 3 reviews below that gave the place 5.... haha

Stopped into this Walgreens for the first time to grab tooth brush heads and a skin cream with…read moresalicylic acid. In less than 5 minutes of being in the store, I noticed a female employee with short brown hair following me around multiple aisles as I tried to find the skin cream. For the first two aisles I thought it was a coincidence, and decided to test it by quickly walking to another aisle. Sure enough, not even a minute passed and she was at the end of the aisle, "fixing" something, and glancing over her shoulder at me. She never approached me to ask if I needed help with finding anything, she kept a distance yet close enough to still see me. For context I'm a white woman and I was wearing sweats and a mostly plain navy crew neck...I might not look the most polished today, but do you have to be in order to browse through the skin care without being watched? It's a shame, could only find a cream that matched what I needed for $50 and I was ready to panic/defeat buy it till I picked up on what was happening. Only left with the tooth brush heads, decided not to spend any extra money in there than what I needed. The cherry on top was turning around at the exit after checking out (paying customer! Gasp!) and seeing her intensely checking one of the aisles I went down, and then look up to see me leave. To the woman who followed me in the store: Ma'am, whoever you are, I just got done crying in my car to Shania Twain, and tbh I didn't know what was up or down, let alone where anything was in the very confusing skin care layout. I'm a libra, I get overwhelmed with decisions, and I need time to think them over. You were hella obvious and kinda rude for not just asking if I needed help, I did.

I have had nothing but good experiences at the Walgreens on Cascade Rd and Forest Hills Ave SE,…read moreGrand Rapids, MI. Last time I was there the woman checking me out at the pharmacy went out of her way to help me. She volunteered the help, I didn't ask, I realize the drive-thru has some slow times. When I needed to have a Covid test, I realized why. This process takes much longer than just picking up medicine. It can't be helped. I was grateful for a drive-thru Covid test so close to home. If I am in a hurry, I get out of drive-thru line and go in the store. All other times in the rest of the store - the staff are always pleasant and helpful. Sometimes I order online, for store pick-up. This is handy. The photo shop is handy too. Bottom line, I'm grateful for all the services offered by this very convenient store! Thank you! P.S. I wonder if the bad reviews were written about another branch of Walgreens. They don't ring true for me!

The greeter at the door was very rude. I had checked out all of my purchases about $200. He said it…read moreI didn't pay for it and I said yes I did, but it did not print a paper receipt and self check out. Showed him on my card, but he made me go all the way back to customer service with my daughter and I said I saw her scan everything customer service told me to put my card in the reader and I did. I won't be going back there soon.

I recently moved to the area for the summer, and had to have my prescriptions moved from my CVS in…read moreFlorida to this location. It couldn't have been any easier. When I called them all I had to do was give my name and they were able to look it up in their system and get it for me in a timely manner. The gal I spoke to on the phone was very nice, and she was also the one that waited on me when I went to pick it up. This CVS is inside the Target store and was very easy for me to access as it was right by the front door. The fact that there was no line was even better. I will be happy to use this location while we are in the area.

The staff at this store is great. I was not feeling well and they were very helpful. There was a…read morelarge selection of medication that I needed. And the prices were good!

I found this awesome store in the fall. My friend and I scored some adorable things for our yard &…read morescreen porch. At Christmas again, found some amazing gifts and decor.. we live downstate but when we come up I always stop in. The staff are very friendly & helpful.

After waiting 12 minutes on hold I was able to speak to someone. Had to call to have records…read moreupdated with the state of Michigan. Seems to be one of my vaccines was not reported to the state even though it was on my record. I just hope it gets fixed now! I will be checking on it. The service I received was acceptable, the long wait in hold was not.

Terrible customer service! Untimely "understatement" of services scheduled/ "provided". Unnecessary…read morestatement of staff " so you don't want the shots"? After complaining of lengthy wait and questioning why make appointments at 5:15 if not going to adhere to that timeframe on their end in a timely fashion? Also lame excuse of pharmacist and ."team leader" in absence of store director not avail.

Just had a phone call with the pharmacy ladies, called yesterday had no problem finding me in…read moresystem said my prescription was ready for pickup but obviously just to be sure called again today and suddenly I don't exist... so I call a different store which they where able to help me more than the store I always go to just instead of asking to talk to a person just go to Walgreens support and they can help me. Ended up showing up then with no problems. And the lady when I called made me spell my name four times for her and proceeded to ask me several other times what my name was. Train your people better.

Pharmacy is the absolute slowest. Waiting 20 mins with 8 cars behind me and I'm second in line.read more