I injured my foot and waited until the pain was an issue before seeking care. I changed my insurance as of June 1 and without a primary care doctor, I opted to go to Cedar Sinai urgent care. I went online to save a spot - which clearly states you could be bumped if there is someone with a more urgent need - and arrived a few minutes earlier than the appointment. My insurance wasn't showing up as active in the system but I needed to get my foot checked out so asked what it would cost. The woman at registration gave me an estimate and said if they bill my insurance and I have to pay, the bill would be 40% less. I was in a chair awaiting the doctor within 15 minutes. I saw the doctor within 45, had my xray within 90 minutes and was diagnosed - the foot is broken - with two hours. I was given a referral to a specialist and offered validation for my parking. Everyone was kind, compassionate and efficient throughout the entire process. If you live in the West Hollywood/Beverly Hills area, and need help between noon and nine p.m., this is an excellent resource! read more

Don't call it an appointment if I'm going to be sitting waiting for a full hour and waste my entire day. Communication is not difficult.

I presented with severe chest pains radiating to my jaw. After signing in I waited 48 minutes and was never getting ven triaged. So I left at that point very tired and drove home over an hour away. Terrible! I will never be back needless to say Thanks for nothing. read more

Worst emergency experience I've ever had at Cedars-Sinai Medical Center in Beverly Hills. We were at ER with my mom from 10 PM until 1 AM, and many patients were waiting 3-4 hours just to be seen. It was obvious they were severely understaffed and dealing with a shortage of doctors and healthcare workers. People who looked genuinely sick were left sitting in the waiting room for hours. After waiting for several hours, we simply couldn't stay any longer and ended up leaving without being seen. The healthcare system is clearly overwhelmed, and the patient experience was extremely frustrating and disappointing read more

***Closer to 3.5 stars*** I know 2 people who have vastly different experiences here in the past so I may update this after another experience. I also came in on a Sunday; a member of staff mentioned that things run a bit differently on the weekends. I took the elevator right at 9 am (won't let you otherwise) and when I got to reception there were already 3 in front of me, and 10 more came in after I did. This location takes walk ins and I think you can "save a spot" but only during open hours. The check-in process was fairly efficient, though this may have been because I was already in the Cedars system. To my surprise, the Med Assistant (Oscar) called my name before I could even settle in my seat after check in! Vitals were taken soon after and doctor was in after a few minutes! Sarah was the PA who helped and she was fantastic! Very personable, knowledgeable, thorough, and efficient! She took great care of me and got me out quickly! read more

Cedars-Sinai Urgent Care - Exam room - Urgent Care Near Me - Beverly Hills, California

If you or a family member have the misfortune to need care at an emergency room, i would respectfully recommend you choose Ucla or john Hopkins A MASH unit comes across as being more organised and efficient I only hope that cedars affiliation with Huntington Hospital isnt going to affect the five star standard we've become accustomed to Perhaps Cedars management will take a test run through the emergency roomprocess (incognito of course) Four hours and counting with unwell family member and at least seventy plus despondent people in waiting room. A bullhorn would be far less unpleasant than the constant bellowing of patient names! Filthy chairs which need a bleach wipe treatment and dirty floors read more

Cedars is such an esteemed hospital, its doctors are some of the best in the country. So why do they accept this level of urgent care? After a wait in the waiting area, they kept me waiting a full hour after they put me in an exam room. Yes 60 minutes. I stepped out a couple times but could not find anyone. They later told me a procedure had been going on. So why did they put me in a room? I actually had made an appointment -- which they should not have scheduled. The nurse/assistant swabbed my throat when I got to the exam room but "forgot" to take an obvious second swab, which confounded the doctor when she finally came in. That nurse was also incredibly rude and stressed out. Absolutely no warmth; she should find another profession. The doctor didn't do much; she was ok. But this is not up to Cedars standards. read more

Zackary and Carlos (Eddie) were courteous and proficient. Pat Parks is an outstanding practitioner. She is courteous, caring, and very skilled. She diagnosed the problem immediately and ensured that all the correct steps were taken for me to get the proper treatment. Pat also followed up with a late-night call to make sure that everything was proceeding according to her instructions. read more

I've been sitting in the urgenr care lab room waiting for over 1 hour and no doctor has come and no information from the nurse about when I can expect the doctor to show up - just awful- Cedars needs to eliminate the word "urgent" in the name of this clinic because no one here moves with any urgency. should have gone to a hospital emergency room - read more

Cedars-Sinai Urgent Care - Urgent Care Near Me - Beverly Hills, California

This is the best urgent care I've been to in terms of quickness and efficiency. It is also very nice and clean. They took my son and me in as quickly as possible and were very nice and made my son, who was quite nervous, feel comfortable. I'm only taking off a point because they missed his ear infection, which was diagnosed by his pediatrician a week later as the cause of all of his symptoms. read more

Have been to Cedars-Sinai Urgent Care in Beverly Hills and Culver City - much prefer their BH location! This one is by far larger compared to Culver City one. But way more organized. I had an appointment at the Culver City location with 5 customers before previously and waited for more than 2 hours to be seen. Very hesitant to go to their Culver location again, I decided to go to this location for my new injury (I am a very physically active person getting injured in many sports). I was seen within 1 hour after checking in without an appointment at this location. The staff was also nicer and more knowledgeable as compared to the small location in Culver City. The medical advice I was given here was also very so detailed and compassionate, which I much appreciated. I have been to urgent care not ran by Cedars, but I think this would be my go-to urgent care for their much knowledgeable staff and well-prepared facility (in case I get injured again for some reasons). read more

Have been going to Cathi Nicklas, the most wonderful Nurse Practitioner, for years. She is hands down the most responsive and caring medical professional I've had the privilege of working with. HOWEVER - management and admin are awful. Just started a new job and needed to get an appointment before insurance is processed and have spent the day being referred to/transferred to multiple departments - billing, quotes, etc. as I try to estimate how much a visit will cost out of pocket. I'm finding another NP/doctor as I've just wasted my day being passed around from one useless operator to another. read more

Great place to spend a day. And you will spend the day waiting. You might just be better off dying! All I can say is, whatever they say the wait time is, multiply it by 4. read more

Negligence! Went with my girlfriend for her to take a strep test. She waiting in a room for 2 hours after they swabbed her and then forgot she was there to tell her it was negative. How do you forget a patient is in a room for 2 hours. Terrible terrible staff read more

It was fast and helpful and the wait time was not bad at all. The Dr saw me and scheduled an X-ray and it released my concernes.

The doctor insisted o take a knee brace home and assured me it was covered by insurance. 5 months later I get a $220 bill for the stupid knee brace. 20 phone calls and getting passed around from department to department and still no one handling the problem!!!! It's not ok!!! read more

Great doctors! Great nurse practitioners! Free parking! You can reserve a time! x-ray on premises. Well organized comfortable. Who asked for anything I highly recommend it. read more

A total and absolute scam operation. The doctors are extremely incapable and inexperienced, and the hospital will charge you multiple times for the same service because of their "facility fee." So expect you'll be paying double what you would pay anywhere else and get absolutely no value! read more

The billing department keeps contacting me even though I paid out in full the day of my visit. HORRIBLE accounting department! read more

I (me and my mom) received excellent customer service from Cathaline Villarruel. She was very helpful and very professional.

This is an excellent urgent care facility. The offices are clean and the staff is friendly. I went there after contracting the flu and as I rarely get sick, I was happy that the service that I received was phenomenal. I felt like the staff really cared about me from the moment that I entered the building to the moment that I left. Thank you, Cedar Sinai Urgent Care. read more

During my visit I over heard a worker there name Ivan talking to a colleague about his girlfriend Nancy whom works in pod 2 and saying inappropriate things. Its very unprofessional to have conversation like that when there's patients around. Overall my experience with my doctors and how I was taken care of was a good experience. read more

My wife and I have had several occasions to visit Cedars-Sinai Urgent Care on Robertson at Wilshire. Every time we have gone there we have received superlative care. The staff is consistently attentive, kind and caring and the level of service is off the charts. While we are not always thrilled with the corporate medical model, we appreciate and count on the Cedars Urgent Care facility in Beverly Hills. read more

Just spent the entire afternoon at Cedars Sinai Urgent Care--5 hours! I found that Dr. Jung gave me substandard care, while he conversely was attentive to the needs of my 17 year old daughter. She and I presented with nearly identical symptoms. He prescribed two medications for her; but for me, he prescribed nothing. He refused to write a sick note for more than three days, only enough time to get back the throat culture. So, I said you're saying I should go back to work in 3 days? "No," but his hands are tied because they are only an urgent care. I now realize the huge drawback of Urgent Care is the lack of continuity of care. Dr. Jung had treated my eldest two weeks prior for Covid and Diphtheria, and I let him know I had gotten sick from her the next day. I had specifically requested Dr. Jung, thinking he was already aware of the illnesses in our home present and would be best suited to treat us. This was a lesson that cost me my whole afternoon and my $40 copay. Next time, I'll stick with my regular doctors. read more

I would rate it minus 5 stars. I left after waiting in a gown for more than 2 hours. Overall I water 3 hours. Waited about an hour to see a nurse practitioner "Melissa" Tanya, the nurse forgot to bring water so I can pee in a cup. I was asked to get undressed and put on a gown and was forgotten for over 2 hours. I walked out, i paid the copay and even parking since they only validate for 2 hours. I'm leaving in pain and disappointed in how cedars treats its patients like in third world countries. Definitely looking for a better healthcare group. read more

Absolute con job. I reserved a slot, arrived on time and was informed about a 2.5 hour wait with 17 people in front of me (most of them stacked up in exam rooms languishing), and only 1 doctor on duty. They close at 6pm on weekends so with 17 people ahead of me and 1 doctor (and 2 who were out at lunch at the same time-who schedules critical workers like this??) even with cursory industry standard of 8-10 minutes per patient, the wait woukd be even longer. I should have asked about the wait before handing over my credit card which they were very eager to charge. I asked if I could drive home and return closer to my actual time. "We don't call patients-if you leave you lose your place in line." I got a refund on my credit card and left. I called Mend in San Fernando Valley with a 1hour wait. Faster to drive to Sherman Oaks! I drove to Sherman Oaks (27 minutes), got in a room in 30 minutes, and was seen 20 minutes later. All done, drove to the drugstore and was on the in less time than the 2.5 hour wait at Cedars. This city is full of options-seek them out and consider driving a bit further to avoid an insane wait time. No service is worth a 2.5 hour wait. I would give this place a zero but it isn't an option. read more

worst experience ever. if u arent unconscious or white privileged your cooked. i was in the er for 5 hours. nada so i left

As you can maybe see from my recent Yelp reviews, I was vaccinated, boosted, and freely dining indoors as recently as two weeks ago. In the time since, omicron has been spreading promiscuously across Los Angeles. My number came up on December 19, when I received my first positive rapid result after two days of mild sore throat and negative tests. (Almost 100% sure I got it at a restaurant, but the virus really is everywhere.) I didn't know as much about omicron then, so I was confused and skeptical of the result and called Cedars Urgent Care. They said I could come in for a PCR test, which I now realize I also could've done at a testing center (my husband and son--both still COVID-free!--went to an expensive place where you can get results in an hour). I was worried the urgent care would be mobbed, but parking was easy (and free with validation) and the lobby was pretty quiet on a Sunday morning. I filled out a few quick forms and got into an exam room within like ten minutes. Everyone I dealt with, from front desk staff to nurses and doctor, was warm and professional. I talked to a nurse, who swabbed my nose, and a doctor, who checked my vitals, asked me questions, and answered mine. Thankfully, my symptoms were deemed mild, just like a regular cold, and I went home to my empty house (husband and baby went to my parents') to await my result the next day. It came after 24 hours, an unambiguous positive. I called the urgent care to figure out what to do, and when they put me on hold, I realized one of my best friends is literally a Cedars urgent care doctor in a different office, so I called her instead. She answered my questions (I wasn't eligible for further treatment due to my age and the mildness of my symptoms) and gave me excellent advice. While I'd been kind of hoping she'd say, "oh, 10 days of quarantine is super conservative, you can totally spend Christmas with your 20-month-old kid," she told me I should wait out the whole period. I tested positive until Christmas Day, when I finally received a clean rapid. I'm recovered and joyfully reunited with my family now, and am grateful to Cedars Urgent Care for their kindness and availability when I was sick and freaked out. I hope I don't have to go back anytime soon, but am happy to know it's there for us if we need urgent medical care. Here's wishing everyone a safe, quiet end to 2021 and a more carefree 2022. read more

This is the most unprofessional place I have ever been to. Took my mother after she fell and hurt her head, nose and knee. Made an appointment 3 hours in advance. Dr. KUMAR came in the waiting room to tell her she is okay and to go to emergency. He did not clean her bloody face, did not take her in the back to examine her, didn't even take her vitals and sent her on her way. Her face was as covered with blood and he said she may need stitches. So unprofessional, inexperienced and I hope they have a good malpractice insurance policy as this very embarrassing on cedars Sinai! read more

Spent over 2 hours at urgent care for flu and severe nasal congestion, which in the past was given a steroid to open me up. Begged for something to help me breathe. Dr. came in and didn't examine my nose just said she was prescribing nose spray but didn't call it in . I had to call twice to get it called in. Got the spray and it's for a running nose NOT CONGESTION. Another night unable to breathe. read more

I had an excellent experience and have no idea why there are so many negative reviews other than people have bad days. Very easy to get in, everyone was extremely nice and helpful and the wait was not bad. I received the care I needed and would happily go back if needed. read more

My doctor ordered lab tests through this urgent care center for 1.) Strep and 2.) Flu/Covid/RSV. The nurse who took my lab tests Tuesday told me that, since the lab is in-house, they would be uploaded into the portal within an hour that day. The Flu/Covid/RSV test results weren't uploaded until the next morning. Today is Friday and the results still haven't been uploaded into the system for my doctor. Nobody that I've called has been able to get into direct contact with the lab or knows why my results haven't been logged. So there is a possibility that I'm going around spreading strep throat. Great work, guys. read more

Easy, free parking. Great front desk. Pleasant waiting area. My daughter came in for likely food poisoning. They were told of her severe needle phobia.Though I asked for their best phlebotomist, my daughter's IV was inserted by a trainee (She was under another's supervision) -it was a disaster to say the least. The trainee rolled her eyes and of course blamed her inability to insert the IV on rolling veins. Too, the trainee replied condescendingly to my requests. My daughter was given 1 dose of nausea medication and a drink -nothing more. Ultimately, as my daughter was deemed severely dehydrated, she wanted to give the IV another attempt. We were told it was too late ( it was closing) and strongly advised to go to the ER. Shame on you Cedars Urgent Care for putting the training of a new employee over the needs of a patient and giving your employees the option to dismiss a patient after treatment has begun. read more

TErrible!!!!!!!!!!!!!!!!!!!! They shut down the actual urgent care care clinic and merged it with primary visit clinics and it's unorganized, inefficient, and has extremely Lonnnnnnngggg wait times. Waited for 2 1/2 hours with a broken foot. They didn't even bother to X-ray while I waited just sat there waiting for a 3 minute Dr Visit.!!!! Never ever coming back to this location for Anything Ever! read more

I was seen by Dr. Selina S Patel Vail and this was the worst experience ever. I rarely go to doctors office, ER and this was my first time at a Urgent Care for the 8 yrs I've been in LA. I only go to see a primary doctor when I know something is really wrong. I've had clear symptoms of a bacterial sinus infection. I work at the main cedars hospital and was recommended by the nurses and one of the doctors I was talking to for a visit to urgent care because everyday my symptoms were getting worse and they were so sure I had sinus infection. I went in and was shocked she was first suspecting Covid when I got a pcr test a weeks ago and 2 antigen test 1 day prior. After the nurse does another Covid test she quickly runs to look at my ears and my nose and mouth.. after she catches her breath from the jogging She then tells me I have a cold.. she prescribed me cough medicine and nasal spray along with 3 pieces of Tylenol. I went to work the next day and they sent me home because my condition worsened and I almost passed out. They told me There's no way I can take care of patient in that condition. 3 days later, as much as I tried to believe the doc with the cold diagnosis, I kept getting worse I went to Hollywood urgent care. That doctor took a look at my ear, nose and throat and without me even saying anything he says I have sinus infection. I asked him if I have the viral or bacterial and he said BACTERIAL. He said he's been seeing a lot of it recently because people are starting to go back out. He gave me 2 injections and prescription antibiotics. Just on the first day I was walking around and already feeling back to normal. I'm never going back to this urgent care. When I asked her for antibiotics she told me to ask my primary for those and spend the next 10 min why my diagnosis is a cold. What a joke. read more

Frankly, nothing "urgent" about this place. My wife came in with a severe allergic reaction and they treated her like nothing was wrong for 10 minutes before rushing her to the back for a Benadryl shot. I came in with Covid and an hour and a half of the same questions nonstop and everyone moves at a glacial pace. Meanwhile employees you can hear are having a party in the main room. No wonder telehealth is taking over. I should've done that and that is my suggestion. read more

Poor customer service, laughing at people who they thought looked different, & refused service after we were told to come back in!

The facility is very clean and organized, not much wait time if you go to the regular appointments. The Urgent Care area needs improvement. I went there because I felt bad and my blood pressure was reading 148/90s or something around, the lady doctor who saw me, Dr. Vail, made me take an electrocardiogram, some blood tests, etc, I wasn't diagnosed with hypertension at the time. The visit obviously had a charge of $350 and the electrocardiogram almost $100, and I have insurance. According to a few words my primary care physician said at my regular visit for check up, I understood the EC wasn't necessary as my levels were higher than normal but not to worry about. Whatever. I chose my primary care physician recommended by a friend, Dr. Charles is very nice and informative. However, I can't get over the fact that, I went for my annual physical exam which is fully covered by my insurance and I found later that I was being charged with $155 just because I asked my doctor a question about a medication for an existing medical condition I was being treated already, all I said was "is there any other medication I could try for my dermatitis on my eyes because comes and goes", I don't think I deserved to be charged for a question like this. It's ridiculous. This is why people hesitate asking questions about their health because something so insignificant like this is an extra charge. Oh let me tell you as well, I was charged as a full consultation ($305) for a Zoom call, just to ask for a medication which I had forgotten to ask during my visit the day before. Nobody discusses coverage/charges with you ahead of time before doing any procedure here, therefore you are surprised with a nice bill which not everyone has the resources to pay. I'm thinking seriously on changing primary care as my primary care physician only works 2-3 days in the week, this place has becomes too comercial and it's expensive as well. read more

Shocked Dr Kumar is even employed at a place like Cedars. As soon as he came in his mind was already made up. He wanted to get our appointment over with as soon as possible. Didn't ask question or bother to care about my pain that's been going on for two weeks. After all it's a doctor's job to put a little thought into figuring out what's wrong with you. I kept pressing until he suggested some over the counter meds which I have been taking for 12 days straight. Went to the urgent care down the street. They cared, asked questions, and told me it's most likely a sinus infection and to go see an ENT. Got a scan and sure enough it was.... Dr Kumar you might want to consider a different line of work. read more

Did not come here , unless you're prepared to wait a minimum of 3 hours There's 100s of people coughing, wearing their masks incorrectly . Must be 300 people milling about in the waiting areas. Surprised I'df I don't get Covid from waiting w some many sick people ! The male attendant (imaging )was brusque and asked me to take off my sweater , which made me pause & I simply took my outer sweater off , feeling a little confused . There should have been a nurse in the room with him but there was not . Please call ahead and ask for the projected wait time !!! I called and chatted with the receptionist who was fine but did not alert me to the massive wait time , I'm hoping I didn't catch Omicron at this nightmare facility trying to herd thru too many people indoors , during a pandemic , though I'm tripled vaccinated. read more