The ferry service is terrible. We had booked the 7 am ferry and we reached 10 mins prior to that and were denied entry. We needed to change our tickets for 11.30 am therefore. When we came in for the 11.30 am ferry firstly we were not made to board before 11.20 am and people were allowed to enter even 10 mins prior to departure time. This in my opinion is outrageous and terrible and inconsistent service especially for customers coming in on vacation to visit the beautiful Culebra Island. All we wanted to do was explore the island and spend some quality time. Further the tickets do not mention or provide any information stating that you will not be allowed beyond a particular time or a boarding time close limit on the tickets purchased online. We drove from San Juan starting around 5.00 am and were disappointed with the service. Terrible terrible service. Please beware!!!! read more

The Ceiba Ferry is the only way to get to Vieques and Culebra asides from flying, so you have to get your tickets early. They recently started selling the tickets online on porferry.com , but only 20% of tickets are sold there. While the ride is only $2, there were quite a few fees added on online that made it closer to $4 each way. Still not bad for what it is. Otherwise you have to get to the port early and buy your tickets there, and my friends who are locals said that they sell out very quickly in the morning, so regardless of what time you're going over, you need to get there before the 6am ferry The schedule is online on the same website, but I did get an email the night before that one of my times changed, so my return was at 4:30 instead of 4:15 which was no big deal. The ship moves VERY fast, so beware if you're prone to seasickness. Ask for a barf baggy downstairs as they provide them. Because the ferry moves so fast, they don't allow you to stand up from your seat, which I was bummed about because I wanted to look over the railing and take pictures, but I understand that it's for safety reasons. The lady who told me about this was very rude though, which put me off a bit, but honestly, once the ferry started going, I felt so sick I just sat at my seat with my eyes and mouth closed the whole time. I sat on the top deck, so I'm not sure if being lower would have been better. It's also a cold ride because of all the wind blowing at you, so bring a light sweater even if it's hot out. read more

I swear I posted a review yesterday but not sure where it went. I would say the ferry did exactly what it was supposed to do. Going to Vieques was way nicer since we got to ride in the fast ferry. Coming back, not so good. However, it did what it was supposed to do, got us home safely, within a reasonable time in a very inexpensively read more

Ceiba Ferry - Ferries Near Me - Roosevelt Roads, Puerto Rico

There's so much conflicting information about how early to get there, number of tickets available, etc. It's all a mess. Here's my experience heading to Culebra: I arrived at around 7 am, was able to purchase a ticket for the 8:30 am ferry. And a return ticket for 4 pm. $2 each way. You're advised to arrive for return an hour ahead. No problem. Boarding the ferry at around 9:00 (no big deal) and off we go. As you board, the crew collects any large items such as coolers and chairs. I suggest writing your initials on your stuff, because guess what, my stuff was temporarily stolen. The ride was ROUGH. At least 20 passengers became ill and had to be relegated to the roof of the ferry. Heading back to the main island: We were told we could come back anytime, regardless of what time is printed on our ticket, so we attempted to return around 1 pm. The schedule at departure and the schedule at return did not match, so we ended up waiting for for the 5 pm ferry, which was sold out. Otherwise, we would have to wait until 7 pm! Luckily, we were able to board the 5 pm ferry and the ride back was much smoother, maybe it was the direction of the tide. This operation is extremely unorganized, but the price can't be beat. read more

So we took the ferry on 5/23/19 and here's my experience. We weren't sure if we should purchase tickets online or if it was even legit. We had planned to go in person on 5/22 to purchase tickets for the next day, but we visited www.porferry.com and were able to purchase tickets for the next day. Note you cannot purchase round trip in one transaction, or at least we couldn't figure it out, so we had to do two transactions. I would suggest confirming your return time and number of tickets are available before booking, as we read they sell out. I HIGHLY suggest you purchase tickets online! It'll save you time and priority for travelers is as follows: 1. Residents, handicapped 2. Porferry.com 3. All other We booked for 9 am and arrived about 8 am. As we arrived we saw a sign for parking and passed it, but realized we couldn't park at the ferry ticket area so had to go back to park. It was $5 all day. About 9ish an employee announced the ferry had to put gas so it would be delayed and they apologized. We expected it would be maybe half an hour to an hour late. About 12pm we finally got to board. We arrived at Culebra about 1 pm and although we were scheduled to return at 5, we had to be at the terminal at 4 pm, so we only had a couple of hours to enjoy the beach. While I'm thankful we made it to see the beautiful beach of Flamenco, it was so rushed and our entire day was spent mostly waiting. If we return to Puerto Rico, we'd focus on the main island beaches. Also note, we happened to check our email the night before about 10 pm and had received a change to our return time, so be mindful of this! On the positive, you get an email with information if you purchase online; otherwise, not sure how you find out. While you're here killing time, make sure to try the 'ice cream' from the man with cart hanging out. Coconut and mango was our favorite flavor. read more

Very quick and easy experience! We missed the ferry by 10 mins so we waited for the next one 2.5 hours which honestly wasn't a big deal! We chilled ate lunch (try Ruta Del Sabor food truck thank me later) and went to wait for our Ferry! Parking was plentifully cost us $5 for the whole day in a gated area to the right of the building where you buy tickets. Lots of seating covered spots while we waited. Highly recommend using this port! Cost us $9 total for 2 round trip tickets from 2:30pm-9pm!! read more

Make sure you arrive really early if you try to go to culebra or vieques. The first time we tried to go to culebra we waited all day and the ferry was broken but nobody had information of ferry movement, also the schedule online is not set and can always change. Be prepared to be disappointed. Make sure to get tickets round trip if you can because it's hard to get tickets and when you stand in line, residents have priority even tho you woke up at 4 am to be there at 6am they can cut the line. No food allowed in the ferry. Lastly if you are going ONLY for the day try and verify if the ferry is running back because they can sale one way tickets and you would end up stuck on the island. This company needs new management or better organisation and better customer service ASAP.. charge more but better the service !!!!! read more

On my way to Vieques for a full day of volunteering, this ferry was my only way over. At a cost of $4 roundtrip, I was a bit incredulous. How could they afford to run this business for so little? I found the ticket sellers easy to deal with, as I speak virtually no Spanish. There's a holding area under a large canopy, which separates the passengers by their destinations. I found a vending machine that had larger sized chips for $1, just in case. And a port-a-potty. The seats are thick nylon mesh. There are open air seating areas on top, as well as enclosed area, which had air conditioning. The trip itself only took about 35 minutes, and i found it to be pretty smooth sailing. On the return trip, I took the last one of the day, which turned out to be the cargo ship, which allowed cars. We didn't have any choice of seating areas on this ship. The AC was cranking out some cold air throughout the 45 minute trip. And we were not allowed to venture outside, for safety reasons? While the vessels and the rides were fine, the cold (and I mean cold!) AC was unnecessary. We're in the tropics, folks. What's the point of making it so cold that everyone had to bundle up? read more

So many bad reviews but I didn't see it as bad. We bought our tickets online when they were available. Check the site as it usually shows up a week or less before your interested travel date. I bought our tickets the Monday two days before departure. It was about $22 for roundtrip from Ceiba and Culebra and back for my wife and I. We went last Wednesday 5/22 for the 9AM trip. We arrived around 815 and had no issue getting on the ferry there and back at 5PM. Please keep in mind that you will need to buy them online or you can be bumped. You don't want that to happen as you will have to wait 1-2 hours longer for next ferry. It explains bad reviews if you buy hard tickets at the port so avoid it. As stated prior priority goes #1 to residents and handicapped. Once they are boarded then it goes to online ticket sales. Once all online sales are boarded then customers with hard tickets are boarded last. So in theory if there are lot of locals going to travel and everyone once else bought online tickets then you could be bumped if you have hard tickets. We were able to see Flamenco beach for the day and made it to the 930 Bio Bay kayak tour in Fajardo. We didn't buy the bio bay tickets as we weren't sure if the time would allowed us but we simply drived to the bay and they go us in with a couple of hours to spare for dinner. On the ferry bottle waters are being sold for $1. After we got back from Culebra and got off the ferry we bought 20oz drinks of water, soda or juice for $1 out of vending machine. Not sure anywhere else in the world where it is that cheap and cold. Please ahead and you won't have issues. If I have a bit of advice try avoiding the weekends as there is much more traffic. Schedules can change overnight so please make sure you check your travel details close to departure date. read more

There's no guarantee to go on the ferry even if you already bought tickets online or at the window. The management is horrible. People crowded at the gate and begging the staff for them to go on the ferry. The staffs were SO MEAN as well. We got the ticket for 3:00 ferry to Vieques but didn't get on. I asked the staffs when will the next one coming since the schedule is NOT set. They cancelled ferry without telling the passengers. The staffs had no idea and kept telling us they don't know or telling us the false information. When the 6:30 ferry arrived, everyone squeezed into the small gate, the staff kept letting group of 2 going through. We had a group of 4 and won't be able to go. We gave up our hope and returned to San Juan on the same day. If you want to go to Vieques or Culebra, TAKE THE FLIGHT. It's more expensive but you are guaranteed not wasting a lot of time waiting in the terminals and not dealing with the mean staffs and fighting the seats with other passengers. read more

Horrible experience taking this ferry the second time around! My party of two was traveling from Vieques to Ceiba in order to take a ferry to Culebra. When we were boarding our ferry from Vieques to Culebra we were told to wait in an area far back from the ship, which we presumed was because we had bags. However, the security guard allowed people with bags who were of Hispanic descent to board long before the separated group of only Caucasian passengers. Very unacceptable. Once we got to Ceiba we waited on the line to buy our tickets to go to Culebra. Only two ticket windows were open the whole time we waited on line for 30+ minutes. While we were waiting a security guard allowed people who were NOT PREVIOUSLY on the long line to CUT IN FRONT OF EVERYONE ELSE WHO HAD BEEN PATIENTLY WAITING. Once we finally reached the ticket salesman we were told all of the other ferries were sold out and we would have to wait 2 and a half hours to board the next ferry. I am extremely disappointed in the way the people are running this ferry and the unacceptable discrimination amongst its' passengers. I might also mention that all of the announcements regarding the ferries in the terminal are only in Spanish, not helpful what so ever for the people riding the ferry that do not speak the language!! read more

Issues I had with the ferry: 1. There is no way to work out what time the ferry departs. The information on the web site is wrong and they don't answer the phone. 2. There are a series of holding pens before you get onto the ferry. You shuffle from one to the other with no explanation as to where you should be. You just have to keep asking if it is your turn to move to the next pen. They won't tell you where you should go. 3. The pens are chain link fenced to keep you in. It feels like you are visiting Riker's island rather than Culebra island. 4. When the ferry arrives, one guy unloads all the stowed luggage BEFORE any passengers are allowed to get off. This make no sense. Everyone without stowed luggage (the majority) are delayed an additional 20 minutes, but those with stowed luggage aren't moved ahead more quickly. 5. When you get back on the ferry, you get into lines in the holding pen, but there is no logic to the order in which you get on the ferry. Some lines move forward and some backwards. 6. The staff seem to find the confusion amusing, like sadistic prison guards. If you want to find out what it would be like to be an extra in Cool Hand Luke then I wholeheartedly recommend this day trip. read more

It is NOT OK to cancel the 11am ferry without any notice! We were here at 10:30am and no one told us the ferry is canceled until we asked another customer. The guys at the station don't know about it. How ridiculous! Then we waited for 3 hours for the next ferry and even the 2pm ferry got delayed for one hour! Horrible experience and completely wasted of time. I wish they could be more responsible. read more

My friend and I purchased tickets online and the day prior to leaving we were told that there was an itinerary change. The time had changed from 9am to 8:30. So, I make it a priority to leave my home on time to be there an hour prior because that's what they ask you to do. They require you to be there an hour prior to embarkation. Well, it's 9am and my friend and I have been sitting here since 7:30. Still waiting to board. I've been to Culebra before when the ferry use to be in Fajardo and never had any issues departing on time. I will say that the lines are alot smaller than before. It's nice to not have to wake up super early to stand in line but it's super annoying when they tell you to be there at a certain time and it's late. The workers don't know the hours of operation and the website gives you erroneous information. Like for example, the picture attached. States we leave at 3:45pm but that ferry doesn't exist according to the workers at the Culebra ferry terminal. Classic why Puerto Rico can't move forward, small things like this ruin folks vacation. read more

Ceiba Ferry - Ferries Near Me - Roosevelt Roads, Puerto Rico

Terrible experience. I decided to take the ferry because it was cheaper to rent a car and drive from San Juan to Ceiba than it was to fly. Huge mistake. After reserving tickets for a 12PM ferry two weeks before my trip, I received an email at midnight the night before telling me the schedule had changed. Now I'm on a 330PM ferry. I changed my car reservation which ended up costing more, but whatever. I arrived about 2PM and sat in the outside area until 3 when people stood up and got in line. They then started letting only residents through. And then they closed the gate. Sorry, only residents, boats full. Next ferry? 6PM. People were mad enough that the police showed up and they ended up locking the ticketing gate, and I was able to get on the next ferry, but they sell more tickets than they have seats, there are no lines, and even if you are first in line they will kick you out. I was told there was no guarantee I'd get on any ferry so I guess I got lucky? Save the time and spend the extra $40 and fly, I bought my ticket while waiting for the next ferry and I will post everywhere that no one should ever take this thing. read more

Horrible experience I'm make this short for all of you , when I was coming back from la culebra to ceiba took us 4 hours , departure time was at 6:00 pm , the boat show up at 7:30 pm one 1:30 minutes late . And ride was almost 3 hours , this was ridiculous I was celebrating my marriage anniversary so sad this got us so upset , we didn't wanted to finish the day with such a unpleasant . read more

This place is ridiculous. There is so much contradicting information. The schedules continuously change. Yesterday we arrived 15 minutes early to go to Vieques and we waited for over an hour to get on the ferry. On the way back we arrived early again. We were told the ferry had mechanical issues and it started to leave. Then it made a u turn and came back. Loaded everyone on the boat and then immediately made us get back off. We waited for 3 hours to get back. We missed other appointments and no one cared. No one answers the phones. Today we arrived 10 minutes early. No van would take us from the parking lot to the ferry. The ferry which was over an hour late yesterday wouldn't let us on ONE minute after 9. You never know when the ferry is going to leave but it's never in your favor. This place needs new management or something. It's horrible and ruins a lot of peoples vacations. read more

Pass on the ferry. There is a reason it is $2. They don't leave on time, they only make announcements in Spanish and if ask for help in English they roll their eyes at you and walk away. Everything from the boarding process, customer service, and to cleanliness of the ferry is a total cluster. Not only that, but they have you outside in the heat/humidity for hours waiting and still forcing the wearing of masks. Have they not read the studies about outdoor transmission? Take a plane...save yourself hours of frustration. read more

Great customer service. Plenty of tickets available in person even though online tickets were sold out. Flexible with exchanges an hour before boarding. Boat was clean and not crowded. read more

Terrible employees. Especially the incompetent woman with pink lip stick. I asked her a few basic questions and she kept saying "no se"(I don't know). She couldn't care less. She clearly hates her job maybe even her life. Sad actually. Tourism is the only thing keep her job alive yet she failed miserably. Sucks bc EVERY other local was very nice read more

We arrived at 5am on a Wednesday attempting to buy 6am tickets to Culebra. As I write this, we have been waiting 5+ hours and the boat hasn't moved. Nobody is in a hurry and everyone is indifferent. I understand that the 2 privately owned ferries are faster, but they weren't using them today. If the return trip back to Ceiba takes just as long, I'll only have a few hours to see Culebra. read more

This facility is clean, but that's about the only good thing I have to say. The ferry is always late. The line to buy tickets is so slow. If you are looking for a day trip, this is a total waste of time, which is truly a shame since this is now the only ferry spot to these two islands. The staff, although pleasant, are not very helpful and have limited knowledge of customer service and the ability to run a business in a timely and efficient manner. The trip is cheap, but I'd pay more to make it less wasteful of time and energy! read more

We bought tickets online a week advance for the 6am on Saturday. Got up at 3 am. We got here from El Condado way on time. Then, apparently they were giving us the run around and saying they were waiting for the combustible and after asking they said we won't be leaving until 9 am. We are here waiting without certainty if we would be able to make it to Vieques. I feel sorry for Vieques economy who depends on tourism. read more

The company that operates the ferry running from Cieba to Vieques and Culebra is amazingly incompetent. Prepare for long lines, indifferent employees, and an incredibly frustrating experience. Unfortunately, if you want to travel to Vieques or Culebra, you probably won't have any other options, so arrive early (minimum 90 minutes before your ferry leaves) to buy tickets. It's possible to buy tickets a day in advance from the ferry terminal and if you have the opportunity you should definitely take it. I can't express how poorly run this operation is, so I won't try - best of luck! read more

*Bad review* they didn't help us at all with the tickets. The lady said and I quote "it's not my problem." We needed help with the tickets and she didn't even bother with helping us. Never going there again. read more

I was very nervous based on the reviews, but was very pleased to have a smooth experience. I followed the advice given here and payed a little extra to get online tickets and even payed for taking any extra items online. Got to the terminal an hour early as instructed, and all went well! To anyone going I strongly recommend buying your roundtrip tickets online! And taking Dramamine beforehand, because the ride was BUMPY! Several were terribly seasick. read more

We bought our tickets online a couple days before and had no issues at all. My advice is to purchase tickets ahead of time and arrive 30+ minutes before departure. Tickets online cost more but I think it was worth it. Both our rides left right on time. read more

Terrible terrible service. My family and I drove to Cieba to find ourselves purchasing tickets to Culebra island. The man said all he had available were tickets from 11:45am to the 10:30 pm and so we took it. Getting there was easy we left on time and got there roughly 45 minutes later. Going back was insane. My family and I began waiting for our 10:30pm ferry around 7:00 because most of the island was closed (shops, restaurants). Not only that but it was 7:30 pm and the 6:00pm ferry still hadn't arrived. 2 hours later the ferry for 6:00pm arrived at 9:00 pm. What they didn't tell us is that the passenger ferries stop running at 5:00 pm meaning the ferries after 5:00 are all cargo ships. This also meant that instead of a 45 minutes ride it was 1 hour and 30 minutes. Lucky the cargo ship was big enough to fit people from the 10:30 ferry. I would recommend going really early and leaving on a ferry before 5:00. Flamenco beach however was very beautiful. read more

TERRIBLE EMPLOYEES NOBODY KNOWS WTF THEY ARE DOING. Don't understand how they even have jobs. They charge for EVERYTHING you would think they make so much money they can ATLEAST have soap to wash your hands in their dirty bathrooms. They have "security" guards but all they do is stand around and talk like the rest of their employees. This whole place is literally a joke I don't even understand how this place is even allowed to be open. Worst service and experience I have ever had in my LIfe. I called the number they have listen and the person over the phone couldn't tell me how much the charge for bringing your car he told me to show up by 5-6 am and I can not come days before to reserve my spot I had to come that day . Then I come to the ferry at 5:30 am to be told I was suppose to come days ahead to reserve a spot how sad is this read more

We decided to go to Culebra for a few days. Went the day before to purchase the tickets and were told that the early ferry's were already sold out.So we were okay with leaving at 3pm instead of in the morning. So we arrived at 2:30 and waited until 4pm and still no ferry going to Culebra. We had to ask what was going on. No one came out to tell us anything. Found out they had 3 boats downs, 1 boat running Culebra and Vieques. We were told we could wait 4 more hours to POSSIBLY be able to get a seat to Culebra but that was no guarantee. They WOULD NOT refund our money, and were not very apologetic about the boats being inoperable. Therefore,we just cancelled our trip and they refused to trade our tickets for the next ferry in the morning. DO NOT use this system until they figure out how to fix it. I'm very disappointed to not be able to visit Culebra on my vacation. Horrible experience, rude uncaring staff members. read more