I'm afraid it's all about the money for Larry. He said I needed my jaw joints replaced. He…read moredoesn't' take insurance and it was going to cost well north of $50,000. I went to UTSW for a second opinion and was told the clicking issue I was having would resolve itself without surgery. It did. I took a trip with the money I saved by not listening to him.

Dr Wolford, you are my HERO You see, my life was over pretty…read moremuch over and no Surgeon wanted to do my revision surgery as I was severely botched But you stepped in, and gave my hope, operated on me and gave me a new lease on life . Denise, I thank you for always taking my calls and being so kind, your office is amazing , memories of fixing my life when I lost hope. Being a physician myself and having to travel for surgery all the way from California was daunting. But I put my faith in God and in you to do the right thing for me. Thank you so very much for everything. I'm living a full life thanks to Dr Larry Miller Wolford. Best surgeon on the surface of the earth . Thank you for giving me my life back . Thank you so very much

Dr. Carroll is very rude! I called this morning to ask for a cleaning and he responded with "No!…read moreThere are 10 other dentists in the area try one of them!" I told him that he was very unprofessional and rude and he replied with "I don't give a shit" if you look at where this place is located it's actually in the middle of my hometown pleasant grove. Which is the hood. I can see why he has an attitude. Maybe he didn't want to hear the voice of a black man?? Idk. Please save your money and try Dr Chad Fletcher DDS. He is on N Buckner. And he is great! He was not available this week but Dr Carroll was. And his customer service skills were horrible. Would you want someone working on your mouth with an "I don't give a shit" attitude? Not me.

This guy is terrible. I had a appointment scheduled for almost 2 months. To get there and he told…read morei didnt. Then showed him the card he gave me that said today was my appointment. Then his story switched to an employee i fired lost your charts and I couldnt call you to confirm. He has called me 3 times or more. once his wife called me from his home number. And my mother and grandmother have been patients since they were young. So he couldnt call my mom to get my number? He had her file. No computer system and his filing is all jacked up. Said a computer cost to much. His new dental assistant is very rude. So i went to another dentist. When i went to get my 1400 bucks back i pre paid dr carrol for my appointment he was very pissed off and told me. Good luck finding another dentist. I only work one day a week. Which is a lie. Well i did Find a dentist the same day and it was cheaper and i had a way better experience. Dr Carroll is a crook. I wouldnt even recommend a rat go get a tooth fixed there. My new dentist strongly disagreed with dr carrol's evaluation of my mouth. He said. That guy was gonna screw your teeth up by filling a cavity way to big instead of capping it. So thank god he screwed my appointment up first! Its so sad the dentist that went to school with my grandpa is a crook. Works out of a old house and cant keep a filing system up and running. Why would you trust him with your health? Beware. He is going to retire soon and wont care who's mouth he messed up! And his prices are not the lowest as he says they are!

Dr Finn and Netty are just outstanding! We had a very complicated situation with my Myasthenia…read moreGravis and the need for several teeth to be removed. They put together a plan that is awesome and I am so appreciative!!!

Dr. Walstad is the best!! The only oral surgeon I will refer my family and friends to because I…read moreknow they will be taken care of from the moment they walk in the door! Great office team! They genuinely care about each patient's needs!

I had an exceptional experience at Metroplex Oral and Facial Surgery! From the front desk staff to…read morethe surgeon and billing specialist, everyone was professional, knowledgeable, and thorough in explaining everything I needed to know. The doctor took the time to answer all of my questions and made me feel completely comfortable and at ease about the procedure. I truly appreciated the excellent care and outstanding customer service I received from the entire team.

No aftercare. When I told person on phone, I was experiencing pain and swelling, they did nothing…read more I should have had a post operative exam to make sure extraction is healing properly I would not recommend Metroplex to anyone. Very disappointed with there followup

Dr. Bourland is the best! So personable and competent. He…read more makes everything seem easy, explains thoroughly and truly cares about his patients. Highly recommend, I live an hour away and totally worth the trip.

Getting your wisdom teeth pulled can be the most nerve racking decision a person can make and even…read moremore difficult when trying to find a dentist you can trust. Therefore i would i like to send my appreciation to Thomas Campbell Bourland dentistry for treating me with excellent customer service and smooth oral operations. They were very clear and concise with their financial detailing as well as being flexible with their payments and scheduling.I've had some financial discrepancies with my prior dentist which made me feel uncertain and very skeptical heading into operations. But Bourland dentistry kept their word on the exact price i would have to pay after insurance and relived a bit of anxiety by answering all of my questions from the Procedure to post surgery. This was truly a great experience with nice people, I certainly recommend this dentist to anyone.

Dr. Bates was very condescending and demeaning in my consultation…read more He was extremely sarcastic and had poor bedside manner. He continued to gripe about how my earring was in the way of all the images and would ask my why I could not open my mouth further. When I responded "it hurts" he did not seem to care at all that I was in pain. As far as the earring goes it was fused closed and I have not been able to remove it since the wreck when I tried to explain that he continued to cut me off each and every time. I think I was cut off in mid sentence about 15 times through my consultation. My favorite was when her personally insulted me when I did not understand a question. I was trying to clarify and instead just got insults dished at me the entire time. Even if he was the only specialist I would rather deal with the pain than see him. He lacks empathy and should take a course on bedside manners. He even quizzed me about how I obtained my dental molds and such and when I told him he dismissed That Explanation. He also told me that everything was in alignment and my retainers should fit... but they do not. Never did he even have me put them on To even check. This accident I was in was extremely traumatic and has impacted multiple portions of my life. I did not need to be treated by him poorly on top of everything else I have to deal with. The only reason this review gets 1 star is because he staff was very pleasant. I should have listened to the recent terrible google reviews on his office. I would also like to mention that I was there 12 minutes before my appointment time and still had to wait 20 minutes past my scheduled time.

Dr. Bates and his staff couldn't be any better if they tried! I would refer them to anyone who…read moreneeds the services they provide. They also have AMAZING flowers in the lobby!!!

I had a very disappointing experience with this office after being a patient here for years…read more I was charged a cancellation fee that I was never clearly informed about beforehand. When I called to discuss the charge, the manager informed me that the fee had accumulated to $250 based on the number of times I had rescheduled appointments. This was surprising, as I was never made aware that simply rescheduling would result in accumulating cancellation fees. To her credit, she later offered to waive four of the five fees and only charge me a single $50 fee. However, my concern was never just the amount. My concern was that the policy communicated to me stated that a $50 fee would be charged for no-shows and same-day cancellations. The messages I received did not state that patients would be charged $50 simply for rescheduling appointments, nor was I aware of any policy allowing fees to accumulate in this manner. Because of that, I did not feel it was appropriate to pay a fee that I had never knowingly agreed to. I have copies of the text messages sent by the office, which state that a $50 fee will be charged for no-shows and same-day cancellations. The messages do not state that patients will be charged $50 for rescheduling appointments, nor do they mention fees accumulating with each reschedule. During our conversation, the manager claimed the text referenced a 24-hour cancellation policy, but the message I received does not state that. When I questioned the charge, the manager was rude, sarcastic, and dismissive of my concerns. At one point, she essentially ended the conversation with, "Call us back if you have the money." She also hung up on me, which I found incredibly unprofessional. She instructed me to contact the corporate customer service number regarding the issue. However, when I called, I was informed that each office handles its own fees and has discretion over whether to waive them, meaning there was nothing corporate could do. When I called the office back and explained what customer service had told me, the manager responded, "Yeah, I know." This left me feeling as though I had been sent on a pointless runaround, since she already knew corporate could not assist and that the decision rested solely with the office. What makes this even more disappointing is that I have been a loyal patient for years. I have maintained their membership plan for the last several years, regularly returned for my routine dental cleanings and maintenance, and was planning to schedule additional, more costly dental services with this office in the future. Unfortunately, the way this situation was handled has completely changed my perception of the practice. Because of this experience, I will be taking my business elsewhere. That's unfortunate, because this issue was never about refusing to take responsibility it was about wanting transparency, fair communication, and respectful customer service. Instead, I was met with misinformation, dismissiveness, and a complete lack of concern for a long-time patient relationship. I understand that offices have policies in place, and I respect the need to protect appointment times. However, patients also deserve clear communication, transparency regarding fees, and respectful treatment when questions arise. Unfortunately, that was not my experience. It felt like the focus was more on collecting a disputed fee than on providing quality customer service and maintaining trust with a long-time patient.

SCAM ALERT! I had…read moresome bonding break off my front tooth, leaving a gap. I went to my regular dentist who put the bonding back. My Dental Insurance covered half the cost. A week later the bonding broke off, so I went to Mint to see if they could do a better job. Their quote was unusually high, so I asked if they had contacted my insurance. I knew my insurance would cover it, because they had just covered the same procedure last week. Long story short Mint REFUSED to even contact my insurance. I was flabbergasted. In all my life I've never had a dentist who refused to even submit. If the insurance carrier denies the claim then fine, but they wouldn't even SUBMIT it. They just wanted my money. Needless to say I left. They gave me a corporate card where I could call to complain and guess what? Both numbers on it are disconnected. Complete and total scam office. Stay away.

Dr Alexander and his entire team are amazingly knowledgeable and make you feel at ease! Beginning…read morewith Lorraine's greeting and send off, she was a delight! Martha prepped me for my scans and made me feel totally at ease! And of course Dr Alexander was very professional and you can tell his team loves working with him! So glad he's taken over this practice ! It's right inside the T Shop in Lakewood

We were referred here by our oral-maxillofacial surgeon, and Dr. Alexander has proven to be a…read moreknowledgeable, supportive, and personable provider who has guided us through some complex care scenarios. Excellent care with extremely up-to-date technology, capabilities, and care protocols. The patient team is great to work with, and office staff spent a lot of time working with our insurance to maximize coverage. The best dental experience we've had, from start to finish; we look forward to being patients for a long time to come.

Dr. Brian and his staff are so great with the kids during dental treatment procedures. More than…read moreexceeded my expectations and I would highly recommend. It was truly a wonderful experience!

My daughter (6 years old) had an appointment yesterday with Dr. Hochstein, and i have never heard…read moremy daughter scream the way she did when this Dr. worked on her. The whole staff was not comforting or understanding that my daughter was not having a great visit. 3 dental assistants held her down as she was screaming and they were not stopping to listen to what was wrong with her. They would not even let me calm her down until I told them to stop everything! My daughter is now terrified of dentists. I would not recommend this dentist to anyone!