Title: Dishonest Estimate - Be Careful…read more Brought my car to Cross River Auto Repair for a coolant leak and was told it would cost $6,000 for major repairs. I towed it for a second opinion -- turns out it was just a small bleeder hose leak that cost under $200 to fix. Completely misdiagnosed and way overcharged. Be careful -- get a second opinion before authorizing any work

Stay away- dishonest scammers. Decided to try this place for a routine $150 maintenance bc of…read moreconvenience. Car is 4 years old. Was told that there were major issues/leaks and would cost about $600 to diagnose and determine the cause BEFORE they could fix. I politely declined. Took the car to the shop where we normally service. Was told nothing was wrong with my car by both the owner and head mechanic. No issues! Cross River was trying to scam us.

Great service and hospitality…read more Charmaine was wonderful and Rich was on top of it, with follow-up and just attention to detail.

Extremely Disappointed Long-Time Ford Customer - Will Not Buy a Ford Again…read moreI've been a Ford owner since I was 16 years old. My first car was a Mustang, and over the decades I've remained loyal to the brand. Unfortunately, my experience with Scarsdale Ford has finally broken that loyalty for good. My 2018 vehicle (78k + miles) has been waiting for a replacement part that was promised no later than November 21. No one from the dealership bothered to call and inform me that the part is now delayed until sometime in December. Because of this, I've been forced to continue driving with an expired inspection sticker, illegally, putting me at risk of tickets or worse. This is the SECOND time this exact same part is being replaced. Had the original repair been done correctly, I wouldn't be in this situation at all. When I asked about a loaner vehicle, I was told that because my car has over a certain mileage, I "don't qualify." That's a slap in the face to someone who supported the brand when the vehicle was new and came in religiously every 3,000 miles for service. Apparently loyalty only matters when the odometer is low. The complete lack of proactive communication, the dismissive attitude, and the refusal to take any ownership of the repeated failure have been the final straw. Poor customer service is one thing--this feels like being punished for continuing to own a Ford past the warranty period. After this experience, I will never purchase another Ford vehicle, and I will make sure my family, friends, and social media followers know exactly why. It's a shame it had to end this way after so many years, but I'm done.

Very nice! They are really nice men that work there. Reasonable and quick. Had a problem and they…read morereally helped me solve it

I was in the middle of a trip from Pennsylvania to western Massachusetts when my 2012 CRV started…read morethunking hard. I thought I had a flat but none of my tire indicators were on, nor any of my engine lights. I pulled off the highway and parked on the side of the road in a residential area and started investigating, which for me means kicking the tires and checking the oil. I'd just had the brakes done, but I couldn't see anything loose. A neighbor walked up, asked if he could help, but the problem seemed bigger than either of us could fathom. That's when he recommended this service station. I pulled in at about 9 o'clock on a Saturday morning, and the place was hopping. The owner came out, listened to my story, and said he might or might not be able to get to it today because his guys were leaving at 1 PM. I didn't have a lot of options, driving to the service station made me very nervous because of the clunk and clatter, so I parked the car, called around, and started calculating the cost of having my car towed 160 miles to home. Joao, the owner, came out to check on me, and I told him I hadn't found any other service stations that could help. He said he'd squeeze me in. His mechanic drove it into the bay and figured out the problem in one minute. Loose tire. As in, one of the bolts was about to pop out and the rest were wriggling free. I shudder to think what would've happened if I had been on the Hutch when the driver side front tire decided to separate from the vehicle! All of us breathed a huge sigh of relief. The mechanic double checked my new back brakes, tightened all the Lugnuts, and then they sent me to the local bagel shop with a list of pastries and coffee for the team. This was the lucky, lucky day I got to buy everybody breakfast as compensation for the repairs. Otherwise, no charge. As a musician on the road, I've had my share of breakdowns and emergencies. All in all, I've been really lucky, and today was no exception. If you're in a pinch, I recommend Joao and his friendly, efficient team without reservation.

I went to the gas station. I had a check engine light the owner was very understanding !read more

a shell gas station in tarrytown that has regular gas for 3.68 per gallon works for me and its…read morestill too much but still better then paying almost 6 bucks per gallon .multi pumps that are easy to use and go inside the convience store to pick up a few snacks and beverage along with a few losing lottery tickets as well. a convient gas station before heading back home.

I recently had the occasion to stop at this Shell service station and ventured into the store…read morelooking for a particular item to purchase. Having no luck in locating the item I then sought help from a store employee. Robert W. was extremely friendly in helping me find the item. All stores throughout the country should have employees like Robert working for them who wasn't bothered in the slightest in coming out from behind the counter to assist me.

Title: Dishonest Estimate - Be Careful…read more Brought my car to Cross River Auto Repair for a coolant leak and was told it would cost $6,000 for major repairs. I towed it for a second opinion -- turns out it was just a small bleeder hose leak that cost under $200 to fix. Completely misdiagnosed and way overcharged. Be careful -- get a second opinion before authorizing any work here.

Always honest, always fair, and always expeditious. Highly recommended! We love this business.read more

My friend has a problem with her car. They proceeded to pull up the valeting to open the dashboard…read more They couldn't figure out what was wrong and not only didn't put the car back together but broken part of her seat among other areas. Left her with a $4k bill to fix the items which they refused to fix that they had damaged. Fortunately her insurance company picked up the bill and sued Lamans.

I walked in today without an appointment for a battery change. Twenty minutes later it was done!…read moreMario was kind and efficient, and the price was fair. Couldn't have asked for more! Thank you very much!

I'm becoming used to the surly nature of people in this area of the country - otherwise I'd…read moreconsider that in my review; however I don't think they've much of a choice when it comes to being gruff - especially over the phone. I'd meant to come in earlier for an inspection after being told a good time to walk in but arrived 2 hours later just to see if I could knock out that task of the day and they took me almost right away and it was quick and painless. The person doing the inspection was polite and the pricing was typical for a NY inspection.

Avoid at all costs. They had a Yelp coupon which they refused to honor. So I said okay that will be…read morereflected in my review I'll pay the Bill. They refused to give me my car back. They took my truck, hopped the curb, and tried to bring it back into the garage. While waiting for the door to open I stopped the owner by standing in front. He hit me with my car. They also overcharged and performed services which I did not request. They stole my phone and I had to get the cops involved. Thank you Mount Vernon PD. Stay away.

When I lived closer to Total Car Care I took my cars there and even bought a great used car from…read moreReno, who works there. They were always super friendly, fair, trustworthy and competent.