I went in on Tuesday, October 30 to have my iPhone screen repaired. When I got home, I realized…read morethat I could not use voice command, so I went back on November 1. Instead of fixing my phone the guy created another problem. I am no longer able to use all of the keys on my keyboard; this was not an issue before him opening up the screen a second time. He wanted me to come back and get the phone later on, and I explained that I was not from the area and would not be able to return. I asked him for a refund so I could go elsewhere and get my phone fixed. He declined and said no refunds. I understand that I may need to be a little inconvenienced, but since you could not do the job after two tries, I should receive my money back. Unfortunately, I will have to return, but they will never get any more business from me. I will advise going elsewhere.

I needed an emergency screen fix on my iPhone 7. The screen looked like a spiderweb got a hold to…read moreit. They fixed it while I waited and even threw in a screen protector for me. I will always return. Friendly service.

Once again we (an older couple) had to return to the TMobile store for help getting rid of viruses…read moreon my husband's phone. Devina was so patient and helpful showing us how to delete them and prevent them. Thanks Devina!

I will never come back to this store ever again. Yesterday was the second time that I was told they…read morecouldn't help me because the manager needed to be there to authorize the transaction, and the manager wasn't there. Why are they even open if they need to rely on getting the manager's approval, and the manager isn't there? A waste of time, I prefer to go to the location in Crestwood.

I just had my phone repaired they charged me 140 and they did a excellent job fixing my phone, No…read moreglitches no scratches

Where can you shop for the latest electronics and gadgets, receive expertise assistance and repair…read moreyour phone screen all under one roof while paying a fraction of what big name retailers are charging? Exclusive Wireless that's where. Located in a strip mall on the southwest side of Chicago in the neighborhood of Ashburn, this cellphone shop on steroids is worth the trip from anywhere in Chicago for these real deal savings. I am picky and difficult to impress but this shop has me hooked and saves me a bunch of money. I initially was referred here by a friend to repair the screen of my brand new iPhone. As I entered I couldn't help but notice the giant walls full of phone cases and video games. I was greeted immediately and offered assistance. I' explained my mishap to the employee who then assessed the damaged phone. He then took my contact info and ensured me he would be able to fix my phone. The best part.... FOR HALF THE PRICE the competition quoted me. Not only that but half the time. I returned an hour later to my screen looking brand new. I was so impressed and happy i purchases my son a video game with the extra money I saved. Overall a great experience!!! HIGHLY RECOMMEND

I had just stopped in at the Crestwood Il AT&T looking to up grade my phone and TV service. My…read moresales rep name was Lizbeth. What a wonderfull personal experience I had with her. She set me up with everything and gave me the best deals. Her Customer Service skills were outstanding. She should teach classes on how to show great Customer Service. Thank You again Lizbeth

This the absolute WORST AT&T I've ever been to they are rude & disrespectful this location needs to…read morebe closed down. Abe was very rude & condescending he claimed in the system they had not updated my name to my married one. Then proceeded to talk to me disrespectfully made me go get my marriage certificate. When I returned to the store they cancelled my order real dick move Abe. That was Christmas present for my son luckily I was able to re-order the item & will pick up at a different location. I will NEVER go to this location again.

I had to wait more than an hour just to pick some phones the guy that checked me in was not doing…read morenothing at all he was on his cell the whole time i watched two 45 min episodes of a series I watch till I got annoyed and asked what was going on and the lady that was working there asked me what I needed and I explained to her that I was just picking up some phones and she said o that's simple and the guy that checked me in went to the back. Thanks to the lady that took care of me but who ever is checking people has no manners and his customer service is really not what Verizon should represent I have a loyal customer for 12 years and this is the worse I have been treated over the time I have been with them I'm not including what went on in there because it would take too long.

I tried to ask this company to help me to show me how I can get my phone fix because I had…read moreinsurance on it. The lady didn't direct me to get a file an appeal. The company that want to fix it told me Verizon Victoria knew that they have to file an appeal so I can get it fix. So the customer service was lazy with helping me. That's not right. I had brought a phone from them. I should be help from my issue.

I accidently dropped my android phone and it would not charge (not even with a wireless charger)…read more After my telephone service provider could not fix it, they referred me to Phone Masters. At Phone Masters, the manager, Ahmad J, was friendly, understanding, and knowledgeable about the telephone issue that I had acquired. After doing a quick but thorough assessment, Ahmad was able to provide me with a solution to my problem at a reasonable price. Excellent service!

Efficient (both giving me an estimate and doing the battery replacement), friendly, and reasonably…read morepriced!

Would definitely recommend Back in the Game!! They offer great repair service and reasonable…read morepricing!!

The guy at the counter had a attitude and barely greeted me when I came in. I asked a few questions…read moreand that was a bother to him. I even showed interest in a Sega Console and he didn't attempt to give me a price or try and get the sale. Skip this place.

very good customer service! daniel helped me with everything I needed I definitely recommend this…read morestore.

I visited this location on Friday, 04/17/26, at approximately 6:00 p.m. to upgrade my phone and…read morefollowed the check-in process, selecting "upgrade phone." I received a text at 6:04 p.m. confirming I was checked in. The only time I was spoken to was when I first walked in and was told to check in. After that, I waited an hour if not more with no acknowledgment or updates. At the beginning, there were three employees on the floor, including someone I believe was the manager. During my wait, one employee left for the day, and two additional employees returned from I assume their break. Shortly after, those two employees went to the back with the believed manager for about 20 minutes, leaving only one employee to assist customers. It is unprofessional to leave one employee on the floor while multiple customers are waiting and three employees are in the back. I was not helped until around 7:00 p.m. or later, only to be told the phone I wanted was out of stock and would need to be ordered. This is not an inventory issue it is a lack of professionalism and communication. If customers are asked the reason for their visit at check-in, there should be protocols to manage wait times and expectations. A simple update would have save me time and the employee time. I have never experienced this at any location ,and my family and I have been AT&T customers since the Cingular days. So, this experience was very disappointing. The staff did seem friendly but the overall customer service and communication was subpar.