Terrible customer service. My aunt bought an overpriced cell phone case, poor quality. Anyway, she found one online that same evening and decided to purchase it. We decided to return her other case back to Cellairis the next day. I went into the mall for her and gave the receipt and case back to the employee there who told me that she could not do returns. When I asked why she said that she was not authorized, nor was she trained to do so and that I would have to come back when they had some other employees at the store. I told her that we didn't live close and that the phone case that was purchased was for my aunt and she was returning home to where she lives and we would not be able to come back. So I insisted that something be done to help us out and she said she couldn't do anything. I insisted that she call a manager and get the approval to offer the return and she said that she could not call him and that I would have to because his number is a long distance number. So I had to use my phone and called twice with no success at all. Chris was his name and he was the manager who hired the girl at the counter. Chris, why would you leave a seemingly nice girl, untrained, and alone at your store? You are a bad manager and have set her up to fail. The girl at the counter then said that we could try and call Laura, another employee of the store. Laura is the reason I am writing this review. The first thing that she explained was that I would be charged a 20% restocking fee. I read their return policy........... In order to receive either a FULL REFUND or full value for an exchange, then you must (i) be returning a NEW AND UNUSED ITEM item that has never been opened (if the item was in a package); (ii) bring the item back ONLY to the store where you purchased the item; (iii) within 7 days of the purchase of the item; (iv) with the original receipt. If you choose to exchange the item for a more expensive item than the item you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. For undamaged used items or undamaged items that have been opened (if the item was in a package) then you will receive either a refund of the purchase price less a restocking fee of 20% of the purchase price (unless the restocking fee is prohibited by law) or you can exchange the item and receive a credit of the purchase price less a 20% restocking fee as long as you (i) bring the item back ONLY to the store where you purchased the item; (ii) within 7 days of the purchase of the item; (iii) with the original receipt. If you choose to exchange the item(s) for a more expensive item than the item(s) you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item(s) for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. Any applicable restocking fee will not apply if you choose to exchange the item for another item of equal or greater value. I was returning a NEW AND UNUSED ITEM not an UNDAMAGED USED ITEM or UNDAMAGED ITEM THAT WAS OPENED. Laura thinks she understands the policy. She clearly doesn't. Not every return should be charged a restocking fee. There are two paragraphs listed here for a reason. When I asked about that she told me that my item wasn't new because my Aunt's phone was placed into it after she had purchased the phone, by the clerk who sold it to her. The case was in perfect condition. Back to the phone call. As I was trying to explain the company's policy to her, the employee, she became rude, demanding, condescending, and finally hung up on me. The clerk at the store had to call her back to learn how to do the return. I finally said return the item and keep the restocking fee because I knew that I would not be able to return to the mall that week. One of the things Laura tried to use to justify their "strict" return policy was tell me that Forever 21 doesn't even offer returns. I guess she tried to tell me that to make me feel better that I had to pay Cellairis money to return my item. When I told her that Kohl's accepts anything back she told me that that is not even the same thing and that I can't compare their store with Kohl's. I didn't know Forever 21 was a cell phone accessory store. News to me. To the girl who couldn't process a simple return, find a new job. It is clear Chris and Laura don't care much about you when they leave you untrained to handle the everyday situations that a person in your position should know how to take care of. read more

Over priced, was accused of stealing my case even when I had a receipt. The guy was rude and very mean.

I would avoid this place like the plage! Staff will sell you anything to get a sale, then I'd there is a problem they give you a huge attitude and do not want to be accomidating. read more

They really helped me out of a jam. My IPhone battery was ruined by the recent software update. Apple was very backlogged and of no help. I purchased a battery replacement kit on line and was having difficulty The guys at Cellairis put the battery in for me at a reduced cost even though I didn't buy it there. I did end up having to buy a new battery from them because that one didn't work, but they charged a reasonable rate. My battery problems are now over!!! read more

I WAS CHARGED ALMOST $100 FOR THEM TO BREAK MY PHONE! I went in for a charging port replacement and now i can't use the back button, the recent apps button, and the microphone. When i asked to refund the $90 they charged me i was refused because they had "already put to much time in on it". they also refused to do anymore work on it for that same reason. Then i was told to leave or they would call security. when i refused to leave without a refund, a man who claimed to be the owners brother began to argue and swear at me and then said that "we should settle this outside". I called the corporate office on a friends phone and left a message but they never got back to me. i called back several more times but the number is always busy or disconnected... unsurprisingly. If you value your phone and your money GO SOMEWHERE ELSE! read more

I stopped here yesterday after breaking my iPhone 5 screen. I thought I'd have to drive to Des Moines to fix it at the Apples store ($120) and instead fixed it here ($140--well worth the extra money to avoid the trip). It was quick and works perfectly. I've heard some bad stories from people with other types of phones, but for iPhone it works great. read more