My mom has been here twice for her phone and they helped quickly and efficiently both times! Most…read morerecently her speaker stopped working and she couldn't hear anyone on a phone call. She took the phone to Verizon where they messed with it for about an hour and told her she needed a new phone and it couldn't be fixed. Before she want with that, she quickly brought it here since they were able to help her with a different issue a few months back, and they were able to fix her phones speaker completely within ten minutes! Super friendly and fair folks. We highly recommend!

POOR CUSTOMER SERVICE The employees were very rude and…read moreproceeded to tell me my phone was beyond repair then I went to CELL TECH and they got my iPhone back up and working within MINUTES !!! DO NOT RECOMMEND THIS PLACE AT ALL !!

Very professional and fast service, and as a bonus a pleasant conversation…read more Service: iphone screen replacement and a screen protector installation.

Don't be fooled by the storefront, Jose was amazing! I had a repair that I needed to get done on…read morethe fly and he was able to make it happen. Not only was I impressed with the speed, but he was a joy to converse with and is truly a great guy. I also know the quality of the products he is using are the best you can get for a repair shop without spending half of what the phone is worth. His price was more than fair and I would recommend him to anyone in the valley!

Do NOT go here. They were incredibly rude the entire 8 MONTHS it took to get my laptop back from…read morethem. I brought it to them to simply fix the charging port, and after 2 months of messing with it, they texted me to let me know that they had irreparably broken the CPU. After another month of trying to figure out a solution, they began to claim that I had broken it, and were not going to do anymore work on my computer. When I complained about their work ethic, the manager got very irate and refused to communicate with me further on the problem. I am so disappointed with how they handled the entire situation, and I am now out a $1,000 laptop. This business is full of unqualified and unprofessional people. Save yourself the money, time, and stress, and find somewhere else to fix your electronics.

Ben and Brandon fixed my smoked and dead computer in less than 2 hours and that included…read morecomprehensive diagnostics. They found two burnt wires and a dead CPU cooling pump. They replaced the parts and even cleaned up my computer with tools and software only real geeks know about. I highly recommend this place!!!

We recently had new computers installed and after a few months one of that machines failed. I…read moreunderstand how hardware can fail but what happens when it does? What kind of service can you expect from Firefly? I dropped the computer off on the 9th for a failed fan. It is now the 25th and I've been told various stories, each of them a little different but none of them resulting in a solution. No loaner. No repaired computer. Today I was told that the part is back ordered now but that seems like something that we would have known on the 9th or 10th, not finding it out on 25th. We were told a Lenovo technician would need to do the repair and it was scheduled for today but we were told it didn't happen and no repair date provided. So if you are looking for support for your office, you might check around first.

The review that Ptr L. wrote is exactly the experience I've had with them for 13 months now…read more Bottom line is I will loose about $4,000 & have nothing to show for it. I won't buy a Lenovo product again, their customer service sucks, & I won't buy anything from Firefly.

VERY knowledgeable Crew who will fix what they say they will.read more

Great affordable phone repairs recommend it to anyone!!! Amazing customer service, great location…read morenot to far from downtown Yakima. It has from cases to phones to repairs you name anything that you need for you're Mobil device they have!! They come in clutch

The people in the store were very knowledgeable and very helpful. But with being said- they don't…read morehave any comfortable chairs to sit in and wait. There is no drinking fountain. They don't have a bathroom to use -they send you down to Starbucks to use their bathroom, which is three stores away. As a disabled senior, I find that unacceptable. They said it would only be an hour and it was nearly 2 hours before we were waited on.

I would highly recommend the East Wenatchee Verizon store if you want quality service in a…read morefriendly, patient environment. Margo Hernandez provided exceptionally patient and professional expertise to my technical questions regarding a new email account. He took the time to explain the process and in an understandable way. He was not there for a quick sale and then "push you out the door, but instead provided the quality follow-up, what I believe is the "value-added" in strong customer service. I will be back to shop at the East Wenatchee Verizon store and will highly recommend it to others in the area. Thank you, Marco.

Ruben there at Verizon is amazing !!! He assisted us and…read moremade us feel reassured that our info and data was backed up and made the process of transferring data and getting a new phone within our urgent time of need and made the process easy and stress free! thank you again Ruben! Choose Ruben !

Verizon customers beware! This location looks like an official Verizon store but it is not! I got…read morescammed into what was said to be a "free" iPad with only a $10/month service charge. I was charged a bunch of extra fees above what Verizon direct would charge and the data plan was $25.81 instead of $10. When I went to return the iPad to the store, the big guy (can't remember his name but you will know who I'm referring to) tried to say there was a scratch on the iPad and he "couldn't return it". I immediately drove over to the legitimate Verizon store and spoke with the manager who took a look at the iPad and agreed that there was nothing wrong with it. I was able to return the iPad through Verizon but sure wish I would've been aware that this East Wenatchee location was TCC, NOT VERIZON, like all the signs outside say!! Go to the real Verizon at 1134 N Miller St! You've been warned and I'm no Karen!