I have been a customer of Cellar Door for a long time, however after today I will never step foot in one of their sales again. First, before the sale started Kerric came out and stated that this is a small house and we will not have any hold piles, so if you want something pick it up and hold it.
I was sixth in line. We were able to see in the front door and the guy in the front of the line saw items he wanted on different ends of the front room. He asked the guy in 3rd place to grab one of the items for him, (the guy in 3rd had stated he was going after one of the items next to this item) that way the guy in 1st could go to the other side of the room and go through some comic books.
The guy in 3rd did as asked and picked up this item, when he turned to hand it to the guy in first there were a number of people between him and the guy. I watched him sit and think about it for a second then set the item back down, after all he wanted to do his shopping. Since he sat the item down and left it, i picked it up to purchase it. At this point, no one had been holding or looking at the item. In the world of estate sales, any customer could pick it up for themselves in that moment.
At this point the guy in 1st turns and sees me with it (we know each other but not friends, never have trusted the guy as he is a bit underhanded). He 1st asked me to give it to him at which I refused, then he tried to snatch it from me. I told him if he had wanted it he should have made sure he got it and not worried about the comic books so much.
Kerric with cellar door informs me they are keeping this in the main room behind the counter. I say ok and Hand him the item and go to finish my own shopping.
I heard second hand from some associates who were still in the room that the guy went to Kerric and told him he had picked this item up and sat it down to look at other stuff, but he still wanted it. Now remember this guy has never laid a hand on this item, also there is no hold policy per Kerric at the beginning of the sale. Kerric makes the choice to sell him the item at this point, and when I ask about it Kerric starts talking over me - telling me it had been moved from it's original location, which it had, by the guy who came in third.
This is the part where Kerric lost me as a customer for good, when trying to explain to him the guy in 1st had never touched the item, He basically repeatedly called me a cheat to my face while talking over me, then told me to get out. At this point I turned and left.
I can handle a disagreement, but let me get my side out and then make a fully informed decision about the situation. Kerric was lied to by the guy who came in first, I understand that. Kerric however choose to be disrespectful to me, and if he will talk to me like this as long as we have been doing business together, then he will disrespect anyone like this. read more