The store at the Harrisburg East Mall is managed by Yoseph Wilkerson, whom I have had nothing but…read moregood experiences with each time myself or one of my family has had to upgrade our phones, and he even proactively caught errors in our plans and billing and fixed it to be almost $50 cheaper per month than what we were already paying. I am impressed with Yoseph's friendliness, helpfulness, and knowledge of product, as well as the staff's courtesy and helpfulness. The store is always neat and orderly, and if the reps can't help you at that moment they at least acknowledge your presence and assist when able. I would definitely recommend goimg to this store for your cellphone/tablet needs.

This by far has been the worst AT&T customer service experience I have ever received…read more The employees are extremely unprofessional and rude. 4employees were discussing getting high and doing drugs and cursing very loudly during my checkout experience. As a woman just trying to purchase a phone for my daughter, I feel so very uncomfortable with the employees in this store. Unfortunately, we were the only customers in the store - our associate was watching sports and laughing with his coworkers all while "helping" us out. He did not explain my options. He did not even tell us his name. He was very rude and his manager seemed to except and perpetuate the behavior of the employees. This experience has made me reconsider renewing my contract with AT&T. I know that AT&T as a company will likely not care about this experience however I advise all of you to drive to a different location and do not come to this store.

Came In to have my phone transferred to an iPhone....have been waiting over an hour and have not…read moreeven be seen yet. The workers are showing zero sense of urgency and don't seem to care how long customers wait. Will never come back to this store.

Had my computer die on me and I had many personal files on the hard drive that needed transferred…read moreto a new external drive. Quoted price was excellent (compared to G Squad) and they had it done the same afternoon! End result was excellent with great friendly service at more than fair price! Running new computer with two hard drives and loving it! Highly recommend these folks!

Multiple electronic devices repaired by their electric wizard. A great repair job and experience…read moreevery time.