I've been going to the ATT store on Noble Blvd in Carlisle…read morefor years, maybe decades, for cell phones for me, my spouse, our son, and our daughter. We used to see Stacey Zechman; he was extremely helpful and It was good to see a familiar face. I think he had groupies, and I was one of them. Quite awhile ago he disappeared, whether he retired or moved on to better opportunities I don't know. Anyway in '25 tihngs went kind of downhill. No Stacey and none of the other familiar faces. Let's see...I uppgraded my iPhone 6 to a 12 pro max, then the 12 to a 16. On one of these upgrades Abdull said I would get a credit of $xxx (a high amount) but I had nothing in writing, I went back to get written verification of the trade in amount and Ishmael (I think) said "how does $yyy (higher) sound?" He gave me a printout and circled that number on it; I didn't look at the fine print till later, when I noticed that the trade in value could be "UP TO $yyy". Oops. I think Abdull and Ishmael have moved on. My year-old 16 pro max wouldn't take a charge, and i visited the ATT store to see if they could replace the battery, no, but DeQuan found the problem so I traded the 16 in on a new 17 pro max. Technical issue with the new 17pm; I fussed around with it for hours and called Apple; no help. I. went into the store; Bryan fixed it in three seconds. Then he showed me what he had done in case the problem reappeared (which it did). OK, so on my recent visits: DeQuan fixed or told ne how to deal with a few minor issues, Mai (I think) helped me with something, and now I have confidence in Bryan, DeQuan, and Mai. five stars all around!

My experience Friday at the store was quick and easy! I have zero complaints with the store!…read moreHowever, I was told my phone would arrive no later than Monday. It's now a week later and my phone has not even been shipped! I still have no follow up or a tracking number, yet my order clearly states, NEXT DAY! I called ATT and spoke with an Indian call center I could barely understand and was told to call the store! It is near impossible to speak with an ATT rep who can help me or explain why this phone is so very delayed! I am not a happy, nor satisfied ATT customer!!!!

We went in with the intention of upgrading our IPhones! Chandler did an excellent job of helping…read moreus decided which phones were best for us to upgrade too! He was really patient and answered all of our questions and insuring us we got the best upgrade for our money! We are definitely looking forward to getting the most out of our new iPhones 17 Pros.

When i checked in I was asked after 10 minutes my reason for coming in. Told them exactly what I…read morewanted (New phone and tablet deal) even down to the exact phone I wanted. Was told I would have to wait and then they didn't even look at me again for 1:40. Only then did they tell me they didn't have that phone in stock and tried to upsell me to a phone that was 3 times the monthly payment, when I said no I was told I was out of luck then. Complete waste of my time. I WILL NEVER SET FOOT IN THAT STORE AGAIN!!!!!

We came in here with a ton of questions, regarding my husbands phone. We had originally had my…read morehusband's phone set up at their Carlisle location. We had billing concerns, and it turned out that the Carlisle location did not set his phone up properly with the discounts. He was paying $150.00. We came into this location, and Eddie corrected it. He made sure my husbands state discount was applied. Our bill went down to $45.00 a month!! Supposedly this is their main location in the area. If you're having concerns with your device, stop by this location.

Noah was very helpful and very patient He helped me with…read moreeverything I need and didn't push any sales on me as I'm just a kind old lady seeking help

Was sent to this location by the Camphill location. The guy sitting at the desk couldn't be less…read moreenthused to offer me help. Worthless. Avoid this location.

Phone suddenly stopped making and receiving calls. Went to Carlisle Pike location - not open…read more(technical difficulties). Went to Camp Hill plaza store - their system went down and they could not help me. They called Capital City Mall store - no answer, msg said store closed. Went to store in Enola off Valley Road. This is the 2nd time I've gone here for help and both times received it! Will stop here first from now one if help is needed. The rep was very knowledgeable and helpful in trying to fix problem (3G phone - had to get a new one). Worked with me to get a nice phone that stayed within current plan's costs. Highly recommend!

This by far has been the worst AT&T customer service experience I have ever received…read more The employees are extremely unprofessional and rude. 4employees were discussing getting high and doing drugs and cursing very loudly during my checkout experience. As a woman just trying to purchase a phone for my daughter, I feel so very uncomfortable with the employees in this store. Unfortunately, we were the only customers in the store - our associate was watching sports and laughing with his coworkers all while "helping" us out. He did not explain my options. He did not even tell us his name. He was very rude and his manager seemed to except and perpetuate the behavior of the employees. This experience has made me reconsider renewing my contract with AT&T. I know that AT&T as a company will likely not care about this experience however I advise all of you to drive to a different location and do not come to this store.

Came In to have my phone transferred to an iPhone....have been waiting over an hour and have not…read moreeven be seen yet. The workers are showing zero sense of urgency and don't seem to care how long customers wait. Will never come back to this store.

I'm sorry but the representative did not help set up me set up my iCloud and it's been more than a…read moremonth that I can't access my account. He was also acted as if he wanted to be anywhere but there which I understand but this has cost me hours of time trying to access my account if he had at least tried and worried less of what was going on with basketball. Once it's locked it takes weeks and no human can help speed up this time at Apple. I wish he just tried a different approach for a five minute (at most) fix It's a shame because last time I was there the representative went above and beyond. the shop itself is nice but I was very disappointed in the quality of help I received from my previous interaction

I don't have any real complaints. Stopped in to get my mum a phone (new service) and we were…read moreattended to right away. The rep got us setup and we were on our way fairly fast. I'm not an ATT customer although my mum now is I def would consider ATT.

Always only one employee running the store with at least three people waiting. Employee is always…read morerude. Avoid this store if possible. Poorly managed. Selection is OK but many times they are out of stock on accessories. I don't have a lot of value for companies that don't respect my time.

Horrible customer service from - Nathan W. Rude over the phone after I asked a question he said "No…read moreNo No!" He had a terrible attitude and was unhelpful. If I could rate the store a 0 I would. Have never been treated like this at any other AT&T center. Not going back.

Store opens at 10A, and I just stood outside with a group of other customers waiting for doors to…read morebe unlocked by the employee inside...after knocking, calling the store, and waiting another twenty minutes outside, we were forced to leave and find ourselves a different store location. Now I'm currently waiting for 45 minutes to have my screen protector replacement ("lifetime, free...but not free") in the Jonestown Rd. location while employees just politic with each other and only one is helping customers. I've never been one to review things, especially negatively.... But GET YOUR BILLION DOLLAR BUSINESS TOGETHER, AT&T. Terrible service. Always. (And I've had other providers previously, they all have their issues...but I have never been more disappointed for sticking with the proverbial Devil I Know.)

Ronyay was super kind and helpful. We had a few questions coming in and he was very insightful!read more

My wife and I shared a grandfathered data plan with my mom until she died. My mom didn't write down…read moreher AT&T password or passcode, so whether my wife and I were going to stay with AT&T or switch, the only way to do it was to go the local AT&T store to transfer our lines to an account in my name. When I went there, they told me we weren't allowed to keep the grandfathered data plan and would have to switch to unlimited. My wife and I use very little data, so I knew at that moment we'd have to switch carriers to get a fair price for the service we need. I set up autopay and paperless billing with AT&T before I left the store that day. 3 days later I ported our numbers to another carrier, and 2 days after that I received our final AT&T bill. I didn't know until I received this bill that AT&T doesn't prorate final bills. In addition to charging us an entire month for only 3 days of service, they also took away the $10 per line discount we should have received for setting up autopay and paperless because I canceled our service before the bill was generated. I tried multiple times on the phone and in online chat to make my case to customer service that we were unfairly overcharged. Even if I had conceded I was at fault for not knowing they don't prorate, they at least should have reinstated the autopay discount when I explained our situation and the reason we canceled our service. Every representative I spoke to gave the same answer: there was nothing they could do unless I reactivated our service. Doing so would have made no sense because my wife and I aren't big data users. I will absolutely never be an AT&T customer again. They showed no mercy to a grieving family and made us pay $160.32 on our way out the door for only 3 days of service on 2 lines.

Very poor customer service. Young man at like he did not want to wait on me, because I wanted a…read moreflip phone for my mother. I asked questions and he acted like he did not know the product because I bought a prepaid plan, not a monthly plan. Or a expense smart phone. Was not told about return policy when I ask can I return it. Took phone back the next day to my money back and was told a $55.00 restocking fee. I question that, store manager was not nice and trying to get smart with me. A very poor train manager and does not know what customer service is. Left there with poor option of that company. Will not do any busyness with them again. This is not how business should work. Lack of proper care for there customers and this company seems to only care about money. Sad what AT&T became.