8.14.24 -- just an update on this vendor... went again for a repair to a tablet which was failing…read moreto hold a charge. Again, battery replaced quickly and inexpensively. They are our only computer repair place!

My wife had her iPad screen replaced at this shop over a year ago…read more We noticed the edge of the screen seemed loose several months later, but the iPad was still functioning. Then this weekend, the screen started to appear "jerky" and the iPad was pretty much useless. We called a couple places open on Sunday that wanted over $200 for a new screen. I thought we should get a new iPad, rather than spend $200 to replace another screen on an outdated model. But we took it by the shop on Tuesday when they were open during the week. The tech had it working like new within 5 minutes, at no charge, and we didn't even have the receipt from the first repair. (I'm sure they could have looked it up if they thought we were dishonest). Anyway, really appreciate the immediate attention when I stopped by and quick fix.

I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.

Kyle was my hero today!! In a hurry, I left my phone on top of my car, and it died a tragic death…read more I got a replacement from the insurance company, but I had not backed my phone up and had some very important pictures and documents on it. I took it to other places in Roanoke who were quoting me $$$$, saying first they would have to put a new screen on it and then see IF they could access anything. Kyle took it in the back, got into it and transferred everything for me within an hour! This place is great!!!

From the owner: Come see us for your cell phone, tablet, computer, laptop, game consolve, and more repair needs!read more

I left a review months ago and still never heard a word back from the owner. The messed up my phone…read morecausing me to purchase a new one and had not a care 1 about it. I would have thought that I would have heard from a manager about my experience but I have not. They have my number on file so that was no excuse

If you're anything like me, you're probably a little worried based on reviews for other stores in…read morethis chain- I can honestly say though, this particular store is amazing. I got my phone battery replaced here, and I absolutely recommend it- the repair was done quickly, it's high quality, the price was good, and the staff was very kind! If I ever have another problem, I'll be sure to come back to this store.

they messed up my phone when I got it fixed my cameras don't work or my call speaker either and it…read morewas a 2 day policy so my hone cant even be fixed so im just walking around with a broke phone

From the owner: Broken screen, water damage, bad battery, no charge? We are you one stop phone, tablet and laptop…read morerepair shop that leaves money in your wallet!

The customer service at this store is consistently below par (that's putting it nicely). The lines…read moretake forever when you have returns or need help with a question about products. The staff are never helpful when you end up getting to them with a question. When we were just there this afternoon, the lady working the printing area shoo'ed us away when we had a question about the stock of the office chairs and she was just sitting there. As we were waiting in line to ask another person, she began screaming and yelling at these maintenance guys who were trying to work on displays in front of everyone. She was calling someone and continued to yell at them. It was at least 5 minutes of putting them down and we ended up leaving with nothing that we came them for.

Was once east for returns js not a nightmare. They put me in one line only to find out the line…read moreends somewhere else so now I have to go behind all those people in the correct spot. To to checkout. Don't go to the printing center anymore. Maybe they do it at other parts of the day or other days but it is not happening today. Too confusing for people who can't go here and there and stand in endless lines where they don't exist. Very bad staples do better