The staff is so friendly, helpful, and knowledgeable! I had my iPhone battery replaced. I will…read moredefinitely use them again!

I ordered a replacement key fob. They said they could program it, but when I went there the guy…read moresaid he didn't know how and I had to come back when the manager was in. I waited another week for a time the manager was in and my husband went. he didn't know how to do it either and said he had to wait for the GM to be in. My husband called back same day as he was supposed to be in at 1 to be told he couldn't wait to help us "he is busy and has calls to make".So after waiting two weeks to get i and two trips to the store, still no key fob. I am not amused at all.

Never sent me final bill. Went and asked for an itemized final bill so we could be re-imbursed for…read moreswitching to T-Mobile. I was told that they would send it to me both by email and snail mail... Month later didn't come. C alled US Cellular and they said they would send it...took another 2 weeks. Long story is that by the time we got the final itemized bill, 1 day later we got bill from collection company. I had to beg to get the bill sent in the first place! We did not move...everything remained the same. When we took the bill to T-Mobile we were told that they have had this problem before with US Cellular not sending out final itemized bill so x-customers won't be able to get reimbursements from their new cell phone companies. Bad business practice. Glad we moved to T-Mobile. Saving us lots of $ and we all have smartphones with unlimited data.

Received the best help in the world today at this location! No waiting, everyone on board to help…read moreretrieve some photos from my old phone and reactivate the new phone. It was not a problem at all for them and they understood the value of my photos (priceless to me!). It took a while but waiting for what they had to do was worth it many times over! They were not like any other location I had been to and didn't say they just wouldn't do it...just did it and I am eternally grateful! Diane Johnson

Ever since time I've been to this location, we are sitting. We are sitting for a long time. Right…read morenow, we've been here about 20 minutes and we are supposed to be next. However, one of the reps ran to the back. The other is training, and this rep couldn't help us. We shall see if I update the score on this.

Customer service rep at this location was a complete buffoon. Had no idea what he was doing,, so…read moremuch so that Isabella another employee had to take over my request. She was absolutely a breath of fresh air in an obvious terrible situation. The manager was unwilling to listen and became argumentative. I would have walked out of that store except that my package had been shipped to it while I was attending the Oshkosh Air show. I left without my problem solved and their promise to return the equipment that had been ordered for me by another location. I do enjoy being a T-Mobile customer but I suggest anyone in Oshkosh shop at a different location. I will be contacting the national office for T-Mobile when I return to Florida and make sure that they are aware of how I was treated at the location in Oshkosh Wisconsin. As I stated earlier the young lady Isabella tried very hard to help me but was unable due to the actions of the manager.

I for her actually name but nickname is Rain she helped me get my phone back. I accidentally did…read moresomething that drastically changed the settings and then couldn't get back into my phone. Apple support was going to have me erase my iPhone which would have potentially erased so many things that may not be saved on the cloud. Thanks to Rain I didn't have to she also told me how to avoid the mistake from happening again. She did all this and even ended up staying late to make sure everything was okay worked and I had no other questions

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

I've been in this store twice. They know their business, Both times my phone needed a repair…read more Courteous, knowledgeable and efficient. I guess if I rated them on a scale of 1 to 10; they'd be a 11. Would certainly recommend them for your phone repairs/cleaning. Most recent visit: 2/4/26..

went to the oshkosh store with pc problems and phone problems travis and taylor helped us out, not…read moreonly did they fix are problems but they treated us like family and were great to work with such a pleasure thank you again for all you did for us Travis Rajko and Vicki Petrovich

My son brought his Samsung Galaxy S5 to Adam to be repaired and after paying him $245 my son was…read moretold he could not fix his phone and he should buy a new phone. I would not take anything back to this man and am not sure how anyone in this business can feel right about charging that much and giving you back a broken device. Think twice before paying this guy to "TRY" to fix anything.

Adam is a consummate professional, fixed my cracked iPad air early inexpensively and even went the…read moreextra mile. If you have a broken cell phone or Tablet this is the place to go!

Spectrum is our Cable and text talk and data. Recently got Xumo on our Spectrum. Our tv is like…read morea new tv set. Better picture. Have more shows too.

would give a zero if I could. this was spectrum business. had service disconnected at our store as…read morewe sold it. spectrum came and hooked up new owners and took our equipment. then proceeded to charge us for two more weeks as they are a 'month to month' service. no refund. no credit. Will not use them again. poor customer service. paid for service we didn't even have.