We've had Bug Tussel since we moved to a remote location in the Wisconsin River Valley 6 years ago…read more We have had NOTHING but tremendous service. Our phone calls get answered quickly and we get exactly the speeds we pay for. I check. The nature of a wireless signal means that weather plays a part in the quality of the signal. That's beyond anyone's control. I need to teach remotely and called to order a second receiver so I can work from an outbuilding on our property. They hand delivered that new box 4 hours after I placed my call, and drove from an hour a way to do it. GREAT SERVICE ! Thank you!

no service for this costumer over 3 days now no one answers there phone august 10, 26read more

Walked into T-mobile 1491 W Mason St, Green Bay, WI 54303 with a phone I bought offline ready to…read morebuy a plan and start service. The two employees there never acknowledged me so I took a seat and waited for a half hour while the employees continued to pretend I didn't exist so I finally left. The next day, my husband took the phone there and the same guy who was working yesterday claimed he couldn't hook this phone up with service, he was completely aloof and very unhelpful. I took the phone to a different T-mobile store a few blocks away and they hooked it up, no problem. That location is notoriously subpar and I wonder how it stays open with those kind of employees. The rudest retail setting I've ever experienced.

I had a complicated problem with my T-Mobile e-simm that bricked my phone. I was annoyed that I…read morehad to drive an hour on a Saturday morning to the physical store because my problem could not be solved over the phone - I needed a new physical simm card. I walked right in and there was only one guy working there. I explained my issue and he got it immediately, grabbed my phone, stuck a new card in, typed on his screen and told me to wait 10 minutes. I left to run errands, and sure enough, 5 minutes later my phone came back to life. I wish I had gotten the kid's name - he was fucking awesome. Highly recommended.

Excellent Service. The young man who helped…read moreMe with technical issues was Very very kind and patient to Explain everything to me. Thank you Spectrum in Green Bay Wisconsin

absolutely the worst customer service experience of my life. 20 deep on walk-ins and 2 people…read moreworking. Another person came out and played on his computer for 20 minutes without helping anyone. Wish I had those few hours back... Please, please, please, for the love of God, please look for any other option!!!

Asst Mgr was extremely helpful !!! Very knowledgeable !! Very polite and friendly !!!!?read more

After being a U S Cellular customer, since they merged with T Mobile, the service was HORRID! It…read morewas an auto switch, no choice. After the switch, they service was almost nonexistent. Went from full use to emergency call only. No regular calls, no internet data. Not acceptable. Ended up changing carriers. It took 2 hours to finally get the transfer codes from them. Their customer service was a joke, nothing but a run around. If you need service in Northern Wisconsin, go with someone else.

We went to Verizon again today and we experienced the same wonderful experience that we had…read moreyesterday. Jon and his boss worked very diligently to fix our purchased items. After a hard hours Jon did marvelous work! Thank you again, Jon You are certainly an exceptional person at what you do!

Representative did not explain anything to me. Not about the phone, not about the new plan, didn't…read moregive me a receipt, etc. When I declined the protection plan he offered, another guy (manager?) came over and high pressured me to get the protection. They advised that I could call back later that day to cancel it if I wanted. To get them off my back I said ok but I would likely cancel later in the day. They lied! Verizon doesn't allow you to cancel until after first billing!

After spending $325 and more than 20 days of my time, we still have no working cell phone. This guy…read morechanged out the parts on the inside of the phone with parts from China that were no longer compatible with Apple. Do not go to this place. It is absolutely a scam. They will not refund me my money either.

Super helpful, especially with Apple issues. I couldn't have been happier with how they…read morecommunicated the problem to me, and helped me find a solution even if it wasn't immediately solved. Very happy with how it turned out.

Very professional help in deciding what unit I wanted. Then very helpful to set me up with future…read moreplans