I would highly recommend the guys at the Oneida St location to anyone! :)…read moreI went to replace a phone that was water damaged, and even though they couldn't completely resolve the issue with the old phone, they gave me enough options to try myself that I was able resolve the issue on my own fairly quickly. They are not only helpful and knowledgeable, but we had some of our children with us and they showed interest in them, rather than being annoyed or inconvenienced. Keep up the good work! :)

Went in to see my options for a new phone. I go in and I get no response so I just start looking…read more Then some guy comes up and asks why I'm here. We get to the table and he clearly doesn't know what he's doing. Made me go into my phone and look up how to even find my iPhone. He didn't even know how to do the most basic things and even had to google how to. As I'm sitting down everyone else that came in after me was greeted and was given customer service. The associate then was constantly yawning and I felt wasn't able to take care of my request so I left. DO NOT go to this location unless it is necessary or if you know an associate there that you have not had a problem with.

I'm not sure if this is where they also send out techs and provide service so if not I apologize…read morebut AT&T has been atrocious. I had a service appointment scheduled for between 8am and 12pm. At 1pm I was finally able to get in contact with tech support to be on the phone for 50 minutes only to be told that I would have to wait another hour and a half for a tech to show up. I made an appointment, that had a four hour window and they couldn't be bothered to show up on time or even communicate that they were running late. Completely unacceptable business practice. When on the phone with customer service they actually tried to get me to set up another appointment between 12-4. I guess the jokes on me because at the end of the day that's what I'm stuck doing anyway since they can't be bothered to properly book and show up for appointments. Would never recommend to another person.

Thank you Corbin for getting me a new Sim card and hopefully that will make the phone work. Good…read moreagain. Very expeditious and certainly knows what he's doing. I appreciate the prompt change out of the Sim card and getting me back in service quickly! You are my new AT&T service center. Thank you again.

They send you the stuff and you have to figure out how to set it up. Like Ford sending unfinished…read moreEdsels to dealerships with the parts. So many new features the mechanics didn't know how to install them.

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

Me and my mom were greeted by a friendly associate LAINEY SIMONSON!! on Wednesday July 7th…read more My mom wanted a new iPhone. Lainey was very courteous, helpful and patient with my mom. Who is in her 70s. And this is moms first iPhone!! Lainey spent several hours with my mom showing her how to use the phone. She also gave my mom her private cell phone number. And asked my mom to call her if she had any questions. Certainly LAINEY gave the best customer service I have seen at Cellcom. She deserves appreciation accolades. And a huge raise!

Cellcom used to be great. Now they are becoming more and more like the rest. Rate increase after a…read moresigned contract with them, after 15+ years of loyalty. Now shopping for a new carrier!

After purchasing the new iPhone, they needed help setting up the phone and finding how to better…read moreuse it. Brandon and employee at the store and the manager both were very helpful and welcomed the numerous visits I made to the store to help resolve my issues and show me how to better use the phone, Brandon special interest in photography was especially helpful in showing me the new capabilities of the iPhone 14 over my previous phone

Very happy with the service provided by our local T-Mobile store. Everyone was very helpful and…read morethorough through every stage of the process. Definitely recommend this location!

A very empty store, with very little help. I stopped in to try and add my Apple Watch to my…read moreaccount, but there were 3 people waiting before me and there was only one person working. Unfortunately after waiting for 20 min I had to leave. Going to bypass the "authorized retailer" and just go straight to an actual Verizon store.

Horrible company all around. Reps are taught from the start how to lie and deceive all customers…read more Phones are sold for more than what they are direct from Verizon or even from Apple. Sales Verizon has don't align with them because of their higher prices on phones often times. Even the system knows it's not the right price but it's all about how much can Victra pocket and screw the customer over. Customers are tricked into getting insurance they don't need or want and it's always the most expensive plan because the rep won't make anything otherwise. I can't even tell you how many times I heard "it's included, it's required, it's has to be on for the first month" all lies. And no the insurance is not better than AppleCare but the reps will lie because they just want the commission. After the customer may or may not be tricked into that they get sold accessories and told how you get a great deal by buying 3 or more. Which you know what the real kick is? That discount is a whole $15 and it's still way more than Best Buy, Amazon, Target or any other store you can think of. Hell even Verizon or any other carrier is cheaper for accessories. And after all that you get charged a bogus setup fee that is a Victra fee on top of a upgrade or activation fee. Anything Victra can do to make a dollar and screw the customer they know it and do it. Please avoid this company at all costs.

Started in December when i purchased a new phone. The guy deleted my new phone off my account…read moreinstead of my old one. Then couldn't fix it. I had to go to a corporate store to get it resolved. Forward to now. My phone has a screen hardware issue. I went in to get it fixed. They couldn't get Verizon to authorize a replacement asap so I was to get a follow up. WHICH NEVER HAPPENED!!! No calls. Even worse, no reply to calls and voicemail I left. Or even reply to text messages I sent. Horrible. Mike there found I was being double billed for my iPad. But can't refund it. He "fixed it" only for my iPad service to get shut off. I was to call or text of that happened. I did both. No reply. There are numerous other Verizon issues I'm dealing with but this location started the problems and won't resolve them for me. Sad. I've been with Verizon for just a few months shy of 20 years. I'm moving to another carrier because of this crap.

Contacted Verizon. Wow... what a maze when u call for help to get a live person. I ended up on…read morechat. Provided that case number as instructed and didn't get any help at all. NO HELP AT ALL. Service from Verizon isn't the best. And I literally didn't get anywhere in chat. It also took forever to get verified and they couldn't find any case number I provided. I went to Verizon about 2 months ago. They had a deal for buy one get one phone free and the unlimited with free Apple Music. Then Free Disney plus. I was paying with my other carrier 95 a month. I told them I am a disabled veteran and can't afford much more than that. Well I ended up paying 230 that day. Then 2/3 weeks later I got a bill of around 350. I had to drop the unlimited. I had to drop the dinsney plus. I also was told i would get a military discount. That is a lie. You have to subscribe to some thing to get that military discount. This Verizon store cares only about in thing and hat is making a commission and sales. I would avoid this place. And I have talked to Verizon a few times before I got this case number and No one at Verizon when u can or chat with them cares. I wish I could drop them but now I am stuck for the next two years. In a plan and with phones I seriously can't afford.