I called the number listed and was told they have 4 phones and that I was also available for an…read moreupgrade. so, then I called back to make sure I got the address right and the lady on the phone confirmed the address. Well needless to say, when I arrived it was closed...permanently. When I called the number back, another lady answered and said no this phone number belonged to a different boost mobile address and they didn't have any of the phones I was looking for! I love the network of Boost, and I will keep them as my provider, but I will never step into another Boost store (with the exception of the one on McCart) due to their crappy service!!

Aesome service Customer Satisfaction…read more Customer service was A1 ( Lake Worth location )

I originally had a good overall experience getting my laptop screen repaired and replaced…read more Unfortunately, when I received my laptop back, the keyboard backlight was no longer working. Before leaving my laptop with them, I clearly explained that the only issue was the screen and that the keyboard backlight was functioning perfectly. After I picked it up and noticed the problem, I was encouraged to purchase the Asurion Tech Care insurance plan and submit a claim once the coverage became active. I followed their recommendation and filed a claim, only to find out that the keyboard is not covered under the Asurion Tech Care plan. This was frustrating, especially since the backlight issue did not exist before the repair. While the screen repair itself was successful, I am disappointed with how this situation was handled and with the lack of a resolution for an issue that appeared after the service was completed.

I ordered the iPhone 17 Pro Max online from T-Mobile and my order was stuck in 'Being Prepared' for…read moreway longer than expected. Even though the local store has stock, it seems online orders are only fulfilled from distant warehouses, which caused unnecessary delays. The phone is finally on the way, but this process was frustrating and could be much faster if local inventory was used. Hope T-Mobile improves their online order fulfillment.

Poor customer service. Please go elsewhere if you read this. Wanted to charge me twice to switch…read moresome cards. Acted like they didn't care about to fix issues

So I came to get my PC fixed since the power went off after owning it for only a year. Not only was…read moreI greeted in a friendly fashion but I was walked through the whole process of fixing it so I felt 100% safe leaving it there to be fixed. I was always up to date on the parts shipping and the quality of the repairs are a MARVEL! Not only was it all done fast and efficiently but the cost of labor was very much reasonable. I now only trust these guys to take care of any tech I own. Will definitely come back for an upgrade soon!

From the owner: Rosales Super Tech breathes new life into electronics in Fort Worth, Texas. Established in 2020,…read moretheir expertise covers retro and modern game consoles, cell phones, tablets, and laptops from various brands, including Apple, Samsung, and Microsoft. Board Level Repair.

Friendly and accommodating employees who are knowledgeable about their product and service! They…read morehave all the latest phones and great deals on service plans.

I have been with Boost Mobile in total for roughly 4 or 5 years. I had to move for a job 9 months…read moreago and there was no coverage where I would be working, so I had to switch carriers. For medical reasons I had to move back to the city, so I switched back to Boost Mobile. Never had a problem until 03/12/2018 when I purchased a new phone for my failing 3-4 year old Boost Mobile phone. The phone was a ZTE brand. Not a bad phone itself, but I believe ZTE had an issue with their phones very recently that happened to many people over all carriers. After I spent the first day (03/12/2018) trying to troubleshoot/figure out the problem myself, I was unsuccessful so I brought the phone back to where I purchased the phone (5310 E Belknap St, Haltom City, TX 76117). They had to go through 2 levels of tech support to fix the problem. They had to re-initalize the phone to the network and disable call forwarding to voicemail (*720). It worked for 20 hours until I had to restart the phone, then it was doing the exact same thing as before; Unable to receive calls & texts. If the phone did work (usually after I dialed out), I would receive any texts and voicemails immediately after I placed a phone call. Sometime later it would go straight back to voicemail if someone called. I would test by calling from another phone line. I would also get anywhere from 10-20 of the same texts, anywhere from within seconds of each other to several minutes; another known issue of the ZTE phones at the time. So at least in my opinion, from my ZTE research and the way the phone was behaving, it was an issue with the phone itself, NOT the carrier and I told them that. Once they 'fixed' the phone and I had to reboot it, it started all over. I took it back in to try to get an exchange, since that is their company policy: 7 day exchange after date of purchase. I went back to the store, the guy at the counter did some quick research & found exactly what I stated above, there's a 'global' issue people are having with ZTE phones. He contacted customer support and they said the only thing they can do is for me to contact ZTE & get a replacement. He sends me to another store (2427 Azle Ave, Fort Worth, TX 76106) where a manager is at. The manager listened to my story, realizing I've had this phone for 3 days and it hasn't worked correctly. Instead of letting me exchange for a completely different phone (and paying any difference), he wants to do the 'exact' same thing & give it a day to see if it fixes the problem. He was also suggesting that I was doing something wrong to the phone, even though the 'fixes' I were trying I was getting from the boostmobile.com website. After 3 days I'm tired of troubleshooting and testing the phone to see if it still works like a normal phone, for it to eventually not work. I contact Boost Mobile via email from their website and it's just the typical generic response; a stall tactic to try to buy time so their 7-day exchange time flies by. I spent over $200 (including the $35/mo service) that day for a phone that doesn't work and they will not honor their exchange policy.