Bought a mower the other day and when I picked it up it looked like it had been through a samsonite…read moreluggage commercial with the gorilla? Scuffs everywhere, a slice on the decal on the side (probably from opening box with box cutter?), a nice gouge on the front of the mower deck, oil spilled around oil filler and inside the top of the engine (that will probably make a nice mess when dust and dirt start sticking to it?), even oil spilled on the side discharge chute that was stored inside the grass catcher bag, and no owners manual was given? WTF? I know they mostly deal with landscape companies that aren't too worried about cosmetic stuff (except the oil spilled into top of engine is not good) but as a home owner that likes new stuff to look new, I would never allow them to assemble a new machine ever again (way too easy to do it yourself), not to mention have it serviced there as their work ethics is sadly missing?

Long time retail client for equipment, parts and lubricants and always found the staff helpful and…read moreprofessional. Over the past couple of years have purchased chainsaw, blower and mower. On November 4th took a chainsaw in for service and was told it would be available by November 26th as three weeks was the service interval. On November 27th I was told it had not been serviced and would be available by December 3rd. On December 4th FVE contacted me and asked if they should proceed with repair which I declined. I undersand and have no issue with paying for an estimate to repair, however the fact this took a full week longer than what was promised to me is unacceptable. I will now take my business, including repair of this unit elsewhere.

This supply store is friendly and helpful, but reasonably priced. I get potting media in bulk, and…read moreorchid pots, even small ones! Best of all, they have my favourite "Jack's Classic African Violet" fertilizer, as well as a variety of fertilizers, both organic and not. Their main customer base is growers of hydroponic cannabis, but they can help you with anything for growing your favourite plants indoors! The owner, I think, is usually handling the till, and he's as friendly and knowledgeable as anyone could wish. I'm going back next month to check out lighting!

This is my main go to place for gardening supplies. This place has a wide selection of fertilizers…read moreand other gardening supplies. Service is always 101% and never disappoints. There is help with loading too.

I'm very happy to have found this nursery. The person that served me was super nice. Very sweet…read morelike an auntie. It's a simple place, no bells and whistle like another nearby nursery, however the price and quality of their plants gets them 5 stars. No price gouging! The selection could be bigger, the quality of what they do have is fantastic! I will definitely be going back!

Extremely disappointed. On June 28 2026, we took back a plant that we had purchased the week…read morebefore. The plant started to wilt the day after the purchase. It did not matter how I took care of it. I mentioned to the manager that we had been regular customers for 2 years but it did not matter to them: they refused to swap the plant for something else , saying 'they would not be able to resell this' . What a way of doing business! They have definitely lost us. Canadian tire has a 3 months warranty on any plant purchase. I d rather go there.

Tri-Star should change their name to Five-Star That's the kind of quality service they provide. My…read morewife and I have been driving by this nursery for years and finally decided we had to check them out. Ghada was most helpful to my wife in selecting some bedding plants for our garden. As I was wandering around their yard I saw the most beautiful emerald cedars. We decided right there on the spot to have them deliver and plant 9 of them in our backyard . Tony and Paul were on time and had the job completed in 45 minutes. They even topped up the flower bed with fresh topsoil, and swept up the spillage in the driveway. I would recommend them to anyone who needs some landscaping done. 5 STAR Indeed. Gilbert C.

Super friendly and helpful staff! They have large selection of plants, they had everything we…read morewanted! Will defiantly come back for more!

Very knowledgeable staff. They answered all my questions regarding plant care and added some…read moreexcellent advice on top. No price gouging. Big parking lot. Great quality plants.

Good selection of outdoor plants at great prices. Also there are potting soils. If you're on a…read morebudget & looking to add variety with a splash of colour to your garden, this is it! Open daily from 9 am to 4 pm. Knowledgeable & friendly staff!

Stumbled upon this location and was amazed. The first staff member I talked to to ask about…read morelavendar flowers was super friendly and knowledgeable. However, the second staff member I talked to was standoffish and condescending when I was asking them questions about a particular plant they were selling. Even if not buying anything in particular, this is a great place to take a stroll in and admire all the different plants that are available. And although the store is somewhat small, there's alot of selection available. The prices are a tad high compared to other stores, but some plants were on sale so those weren't too badly priced. The store does free plant transplanting if a pot is purchased.

They have gone out of their way to find a plant I wanted.... to the point they checked all their…read morelocations found one on Vancouver Island and had it brought over for me. I highly recommend this business - they have always been great to deal with and their staff is very knowledgeable.

First time going to this place and they have a great selection of indoor and outdoor plants for…read morespring gardening. This place also has plants that you would not see elsewhere such as a Mountain Turtle plant or a pink guava tree. They have a great selection of cactuses as well as roses. Everything is organized and labelled. They also have "master' gardeners where you can ask questions to. This place is huge so it takes time to get around. Parking is free, but limited. There is free side street parking. The only downside is that the plants are on the pricier end. Saying this, they carry selections that you don't see anywhere else. Plus, they have a small discounted area for plants that need "extra care and love."

I love the selection at Phoenix. It's always inspiring to walk thru the garden. Staff are also…read morevery knowledgeable and helpful.

My Ego lawnmower was faulting (3 separate occasions over a month and no.. it was not the batteries)…read moreso I took it in under warranty on Aug 6. Messaged them that day on Facebook what I thought might be the issue and the owner replied the video I sent was a waste of his time. He was very rude/dismissive in his reply. After 2.5 weeks with no update, I called to see if it was fixed. I was told they did not see the fault after running the mower an hr a day 'apparently" every day. I asked if they opened it up to confirm the wiring was not damaged, causing the fault for me 3 different days cutting grass, and she said no. So, 2.5 weeks they had my mower and didn't open it once. Why didn't they call? The owner was sitting right near me and wouldn't even come discuss. They do not care about their customers after the sale is made. I've spent $4000 in their shop on Ego products (lawnmower, chainsaw, generator, blower, hedge attachment, solar panel charger, power head, trimmer attachment and a cutters kit). Horribly rude people. I wish I had spent my money elsewhere. Ego has referred me to a new shop that I haven spoken with and they know what the issue is and will be fixing it this coming week. Read through their Google reviews and you will see my experience is not a one off. I will always support small family run shops, sadly not this one, ever again. They do not care about your business.

I went there to buy a Stihl blower, turned out that I did not need it, but I did need a power…read morewasher. Dorothy was terrific in helping me pick one out. Separately, I went later to get some help with my Stihl chainsaw, it was not running properly. I got there after hours and Lisa (Aliza?) the owner, helped me happily with a small cost repair (replaced fuel filter. They are just the nicest people providing a terrific service.