Poor reception quality and terrible communication…read more I called on 4/13/2026 to schedule a new patient appointment with Jennifer for physical therapy. My first impression was subpar. The front desk receptionist, a young man, seemed to be multitasking--and not well. I could hear him talking to a patient at the front desk to schedule their next appointment. Good thing nothing personal was discussed because I could hear everything! Her name, address, phone number and her next scheduled appointment date. Thankfully, I have no malice intentions but that's concerning. The receptionist was having a hard time juggling between addressing patients at the office and speaking with me to get my information. Eventually, I just hung up and waited 10+ minutes to call back. When I did, he apologized and continued to take my information down and schedule an appointment. I verified with him that they took my insurance because I saw on the website that they did. He said they did. We scheduled for 4/20/2026. I called back later just to make sure I made the appointment at the right location because I realized they had two locations. I scheduled for their route 40 location. On 4/17/2026, the day of my appointment, I received a call from Mark to verify my medical insurance information. I gave him the information for both my primary and secondary insurance. I suppose he ran my benefits to ensure they were active because we were on the line for a little while before he said everything was ok. He verified the location I would be meeting Jennifer on 4/20/2026 and we finished the call. On 4/20/2026, I received a call from Mark at 9:32am. He stated they didn't take my secondary insurance, despite it being on their website. He continued to say I could just pay the balance after my primary insurance was billed. I told him I was not paying a balance when BOTH of my insurance covers my medical care. I then mentioned how both of my insurances is listed on their website and they verified my insurance last week. Why didn't they tell me this when they took my insurance information before? I told him that they can just cancel my appointment if they won't bill my secondary insurance and I'll look elsewhere. He then proceeded to tell me he would verify with the provider then call me back. I told him I'd appreciate it. Almost an hour later, at 10:19am, I received a followup call from Mark saying they have to cancel my appointment. Mind you, my appointment was at 1:00pm. This has been a complete waste of my time. Completely unprofessional. I don't have this issue with any of my other providers. Be wary booking with this practice. I can't imagine how many people may have experienced billing issues with them. Transparency is important to me. Update: 4/21/2026 I received a follow up call from Revive about my experience. I presume they read my review. They called to "apologize for the miscommunication"--however, it felt more like gaslighting to me. They said Mark called TWICE on 4/17/2026. That is not true. He only called once to verify the insurance I provided on 4/13/2026 and to document my ID numbers. Revive claims Mark made notations that he called a second time and left a voicemail stating they don't take my secondary insurance. Either Revive is lying or Mark lied to cover himself. I never received a follow up call UNTIL 4/20/2026. Revive said they'll review their call records and I actually support this because they need to train their employees on handling matters like this more efficiently. Now I am concerned because Revive said Mark may have called the wrong number and left a voicemail elsewhere. That's very concerning. How often are employees calling the wrong numbers and leaving voicemails? Can't imagine the number of HIPPA violations that may have stemmed from these type of mistakes. This has been a very annoying waste of my time.

I have used Revive PT in the past, so I knew it was an excellent place to go for my rotator cuff…read moreissue. I have worked with several of the therapists--Jenn, Kathy, Rebecca, Heather and Jessi--and each time have been impressed with their skills and assessments. I appreciate the amount of one-to-one attention that is given by the PT assistants, the staff members who supervise the exercises, and the friendly atmosphere that is maintained at each visit. I highly recommend Revive to anyone who asks me about a high-quality group of professionals for therapy.

Sport & Family PT is great. The people know what they are doing, and they CARE, which are the two…read moremost important things in a PT practice. The environment is a wonderful combination of professional, friendly, relaxed, and comfortable. There are rooms for private consultations, and a big open room for all the stretches, exercises, and stuff like that. The open room tends toward open conversations, which generally is a lot of fun. They have one TV, usually on, NOT TOO LOUD (YAY!), and that is more of a conversation starter than anything else. They will change channels or volume to suit whoever is there. The one thing I would recommend to all patients there is to ASK QUESTIONS and ASK for whatever you want. Jeff and his staff are happy to do whatever they can - let's face it, people are different, so ask for what you need and they will work with you. I tend to want a lot of "explain what this stretch is supposed to do" "where should I feel this?" "Am I doing this the right way?" Jeff and staff are always happy to answer. On the other hand, some people are like "got it, now leave me alone to do it" and they are great with that, too. If I need PT again, I will happily return here!

If you're in need of physical therapy in the Ellicott City/Woodstock/Marriottsville area, your best…read morechoice is Sport & Family Physical Therapy. Jeff Torockio (owner) is extremely knowledgeable, engaging and caring. He has created a professional, friendly and warm spirited environment. Although many physical therapy practices are staffed with good therapists, they don't always provide the personal interaction and support that make it a desirable experience. Jeff and his team do that with ease. I just finished 4 months of PT following total knee replacement. I was given an exercise regimen and the emotional support that helped me make significant progress. All of this contributed to a very successful recovery. Thank you, Jeff and team!

I love, love, love Dr. Dolengo. I have been going to him for my chronic back issues for several…read moreyears. He is not only a comsummate professional, knowing exactly how to treat my condition, he is peronable and truly cares about my well-being. I highly recommend Dr. Dolengo--he's the best!

Dr Dolengo is a top notch chiropractor. He explains what he does, he is thorough and completes the…read moretherapy. He communicates with the patient and answers questions. As a retired physical education teacher and coach, he knows how to treat

Now that I have graduated from physical therapy, I wanted to come back to further commend Physical…read moreTherapy Partners for being a great place of care. While the office is small, their staff are truly mighty. During my nine months in the program, I switched therapists and was then seen under Barbara Z. This switch (read: she) made all the difference. Not only is she the owner of the practice, but really a pioneer in some of the methods used during my care. As one of the very few places that accepts insurance, and will help you with billing if there is an insurance uh-oh, I truly want to see this practice survive. I highly recommend choosing this locally-owned biz over some of the bigger PT names out there!

I have been seen there for back and knee issues in the past 2 years. The therapists are universally…read morethoughtful, thorough, upbeat, encouraging, innovative, and firm but kind. I tried two other PT offices in the Columbia area and felt the care was impersonal and harsh. The therapists here really listened to my concerns at every visit. The front desk is also always warm and welcoming.

I went to this office for a knee replacement with Greg and he did a great job. I am now being…read moretreated for my other knee replacement. I must say that from the front office to the treatment I have received from this office is first rate. I truly recommend this office for anyone who needs physical therapy.

Do not go to this practice. A physical therapist here was extremely inappropriate towards me.read more

I can't say enough about the staff at BEAT. They are incredibly professional and courteous. I saw…read moreBeth, and she seems to understand more about my pain and situation than by my neurosurgeon and pain specialist. Again, I can't recommend them enough!

Amazing services…read more This is the first time I have been tp physical therapy for myself amd scheduled it for myself as an adult. I was kind of concerned because I had never heard of this place before but my worries quickly dissipated after I walked into the clinic. The techs were so wonderful and kind plus they ensured I was able to get all of the paperwork done far in advance to the appointment so I didn't have to rush when I came for my first visit. The therapists were wonderful. Very attentive amd knowledgable. I had the pleasure of working with Beth and Feliks and they were both delightful. They helped me get back onto the path of not being in pain There is ample parking and the location is very easy to find and get to. 20/10 recommend and will go back for any other injuries I sustain

Jay is the best. My wife's balanced has improved. Jay is professional knowledgeable, and patient a…read moregood combination.

The facility is well equipped and comfortable but the staff are the stars. The office staff is…read morepleasant and easy to work with on administrative matters. The PTs and assistants listen and understand needs and concerns. I was comfortable with them professionally and personally right away. I can't imagine a better post surgical rehabilitation experience.

Dr. Jill Arnold is a great physical therapist. I've had a lot of experience with PT because of…read morenerve root injury in my spine, pelvic floor dysfunction and most recently, pudendal neuralgia. She treats men and women and specializes in pelvic dysfunction, pelvic pain and pudendal nerve issues. She also works on spine problems. I see her for chronic pelvic pain and pudendal neuralgia and she gets results fast. I used to get discouraged with therapy and quit the exercises becasue it took too long to see any improvement but she combines exercises with manual manipulation of the nerves, etc. to get maximum results quickly. Cyclists!! This is your therapist. I mean it. That saddle numbness may not go away - trust me. She can work with you on that. She's also a triathlete so she knows a lot about body mechanics and that kind of stuff. I highly recommend her because of her skills but she is really easy to talk to as well so you can tell her your physical problems, no matter how embarassing you may think they are.