Dr. Mallett and his is staff are wonderful. They're very polite and take their time with you. Dr…read more Mallett is funny and makes the appointment non nerve racking. I highly suggest this practice.

From the owner: At Biloxi OB/GYN Clinic, we believe that an essential component of quality care is the partnership…read morebetween physician and patient. Our physicians and staff take the time to get to know our patients and their families so we may gain a better understanding of your family history, lifestyle and other critical factors that contribute to the delivery of your care. Please take the time to review the profiles of each of our physicians below.

Absolutely amazing place... my wife has been in a lot of pain and after seeing multiple doctors for…read moreit, we tried this as we felt we had nothing to lose. I was skeptical going into this but boy was I wrong!!! Our first experience was amazing, they listened and asked lots of questions to find out exactly what was going on. They then did the treatment and she was instantly feeling better and booked her next appointment. While there they even did a complimentary relaxation treatment on me and it was amazing as well. It's only been two days since going there and we've already referred two )possibly three) people to go there. We will be returning next week and will likely become a more regular addition to our lives!!!

One of the best kept secrets in Pensacola. Felt like I should have been coming here since coming to…read morePensacola for vacation. Will be back. I am a part of a family.

I've had an incredibly disappointing experience with NewLIFE Fertility/New Leaders in Fertility &…read moreEndocrinology in Pensacola. I called them on Monday to schedule an appointment, provided all my information, and filled out the requested forms--yet nothing was scheduled by Tuesday. They called me again, asked for the same information I'd already given, and still, no progress. By Wednesday, I spoke to a doctor who confirmed everything was correct and promised to get me scheduled, but I heard nothing. Thursday rolls around, and after calling them again--my fifth attempt--I'm still without a date. Every time, I'm told, "Someone will call you right back," but I'm lucky if I even get a call the next day.The inefficiency is unreal. I could harass them hourly and still get nowhere. They only communicate by phone--no email option--which makes this even more painful. It's a complete mess, worse than most government agencies. It feels like a bloated, bureaucratic operation propped up by some healthcare system, not a functioning fertility clinic. A business this disorganized should honestly be out of business. If you're looking for help with something as sensitive as fertility, steer clear--this place will just waste your time and energy.

My husband and I have been patients at NewLIFE (Mobile office mostly) since March…read more I'd like to tell you our story so that hopefully, other women/couples can make an informed decision before beginning here. After a lot of blood work and many ultrasounds during March, we were (finally) called in August for our review with Dr. Ripps. We were told that IVF was our only option (this was our 2nd opinion) and that we needed to start cycles ASAP to give ourselves a good shot. We began the IVF process in November (they do every other month). At this same review (Aug.), Dr. Ripps informed us the cost of the IVF treatment as a whole would be $12,500 and the meds would run $2,500 at a min. (if we could order them in time to get them here from the UK/Canada) or $5,000 MAX if we order them from the US. We didn't hear from the clinic until mid Oct. about signing our paperwork, even though I called a couple of times to ensure we were on the right track timeline-wise (since we were hoping to get the medications from the UK/Canada to save). A couple of days before we went in for our late Oct. apt. to sign our paperwork, a prescription was called in for my meds, and we were FLOORED to find out that they were going to cost approx $9,700. We were then also told they would be about the same price from the UK/Canada with shipping, and they could get hung up in customs and not make it on time, so we needed to order them from the US. One of the nurses (Kathleen) was nice enough to inform us about a program that could provide a discount, and our ins. covered some (total after discounts ~$5,700) *We were told the meds were more expensive than normal because I was on the highest dose, but I would have assumed Dr. Ripps would have been aware that would be the case during our review, not to mention I'm sure I can't be the first patient (also confirmed by one of their staff) to be on this high dose, leading me to believe he either didn't really know what he was talking about price wise and was just saying what he could to get us to the $15k number we had discussed at the first appointment in March, or he is just incredibly misinformed and talks about some of the med costs without doing his due diligence. November 6th- our egg retrieval. They were only able to get 5 eggs, of which 3 were mature and injected, and 1 fertilized. We received a call from Kathleen on November 10th informing us our embryo had quit growing and there would be nothing to transfer the next day. She also asked if Dr. Ripps had called. I told her he had not. She said he would be calling that day. He NEVER called. Kathleen called yesterday, 11/14, to ask if we wanted to come in in December, to discuss with Dr. Ripps what may have gone wrong, and talk about our options. I told her that I felt pretty lousy that we spent a large sum of money-the same as everyone else- and didn't even get to go through the entire process (no one's fault, but I do feel we deserved a call from the Dr. himself) and no one had reached out to us to discuss even though we were told they would. We were given bad news and then just left with no information and not even a call from the doctor as mentioned to us. Despite that, I told her we would like to come in, and figure out what is next, b/c we are wanting to move forward with another cycle. She told me that the only day she had available was December 5th, (we will be out of town working the week of 12/2-12/6 and can't make that day). She said that was the only day he has available due to other appts with other patients and new patients. So not only did we not receive a call, but we were clearly NOT a priority in any way since we didn't have any embryos at this time. IVF is done next in Jan. so if we don't get to see him until Jan., we would obviously be put off an additional 2 months which is incredibly discouraging, considering Dr. Ripps is the one who made it clear we needed to be moving forward ASAP. My husband and I feel we were just a number to Dr. Ripps. We paid the same sum as everyone else and were dropped when we couldn't produce embryos first attempt. I have several friends who have done IVF with other clinics and their doctors are much more proactive in conversing with them, especially if they are receiving bad news. Since we were only offered one date in Dec. that we cannot make work, we have been pushed off until at least January, which we find to be unacceptable. We will be continuing our treatment elsewhere. I encourage anyone about to begin this process to reach out to me if you'd like for any further information. I may be angry, but I am also honest. This clinic ONLY received 2 stars because of Kathleen, Heather and Paula. Dr. Ripps receives 1 star. IVF is an emotional and difficult process for anyone- you'll want the right dr. by your side, and in my opinion, it is not Dr. Ripps. Thank you for taking the time to read this. I truly hope it helps keep someone from having our same experience.

Dr. West has been my doctor for 30 years and he recently joined this group. They did not have me in…read morethe system when I scheduled the appointment. I got an email three days before my appointment telling me that the appointment has been canceled. When I called, they said disregard the email and still come in. Supposedly none of my records was there and I had to update everything. I waited an hour to be called back. I requested mammogram to be sent to a place that I've used for the last 10 years. They sent it someplace else so I'm trying to get that rescheduled but was not able to reach anyone yesterday and had to leave a voicemail. Even though they said that they did not have any information in the system. I just received an email to an old email address to get my results. When I called to get that updated, I wasn't able to reach anyone and had to leave another voicemail.

39 weeks pregnant and they have been pretty awesome. dr west and mid wife Kim are really great…read more only problem I've had is for 9 months I've never gotten through to anybody when I've called over the phone with questions. no front desk or nurses stations has ever picked up the phone.