Mike and Sandy are exceptional and their service is bar none. Mike treated us w care and made us…read morefeel valued. He was most patient and very attentive to our needs. I would definitely recommend this facility. Exceptional customer service & interpersonal skills.

Super easy and amazing staff. Mike was a life saver in this process. Helped us get our stuff in and…read moresort it all out. Super kind person. Highly recommend! Shout out Mike! Facilities are also super clean.

Nice people to work with. Very helpful and understanding. We are glad that it is month to month.read more

Really great facility, good pricing, and easy to cancel when not needed anymore. Very helpful and…read morefriendly staff.

This is my closeout review…read more First, I want to acknowledge the staff--John in particular was absolutely great to work with. He was professional, helpful, and made the experience pleasant on a personal level. However, my issue is with the company's pricing practices, which felt like a clear bait-and-switch. I initially signed up under a promotional offer that provided a reduced rate for the first three months, with the understanding that it would then move to a set standard rate. However, before the promotional period even ended, I received notice that my rate would increase--by nearly 38% above the agreed-upon post-promotion rate. As a result, I didn't even receive a full month at the standard rate I originally agreed to before being hit with a significant increase. That feels misleading and undermines the terms presented at signup. Overall, it gives the impression that the company relies on promotional pricing to attract customers, only to quickly raise rates to offset those discounts.

Cathy provided great service! she was very knowledgable. I will continue to use my storage unit…read morehere.

Excellent first time storage experience! We walked in to the office lobby, got a tour of the…read moreunits, then obtained our storage space, all within an hour! Great customer service & employees, super clean new state of the art facility, and easy access to our unit. They even supply dolly carts to transport your stuff to your unit, and they have free coffee (and chocolate chip cookies for the kids) in the main lobby! Lastly, I love the fact that you do NOT have to sign a long term contract with them, as many people only need these units for a few months or so. We'll probably keep it for a year to two though, until we can de-clutter the house. Thanks Space Shop!

Space Shop will raise your rates at random times for random amounts! They have raised my rates…read moretwice a year, once for $43, and this month, $60!!!!! This is OUTRAGEOUS!!! And they WILL NOT let you communicate with corporate! They will not reconsider anything. And you have to have insurance, which I already do with my renters policy. They already had this info, but STILL billed me fir THEIR insurance, and when I brought in my paperwork to prove I already had insurance, they WOULD NOT refund me their charge!!! I WOULD NOT RECOMMEND storing here!!!

NorthCoast was awesome! The movers were super friendly and made everything easy for me. Highly…read morerecommend!

After hiring NorthCoast for an out-of-state move, the company took custody of our household…read morepossessions and moved them into their "temperature-controlled " storage facility. All of our furnishings, including our Oriental rug, were in excellent condition, clean, and moth-free prior to the move. When our possessions were delivered to our new residence, the rug was infested with live moth larvae and could not be salvaged. Much of our furniture was delivered unwrapped or partially wrapped and showed evidence of moth activity. In addition, we discovered that a number of items that had been placed in NorthCoast's custody were missing from the moving truck. The company owner promised to make us "whole" and advised us to file a claim for damages. Following our submission of all requested documentation, NorthCoast denied our claim, asserting that our furnishings must have had a moth issue prior to the company taking custody of them. The company also relies on the terms of a standard Storage Agreement, which it claims absolves it of all damage to a consumer's property, even when it has taken custody of the property as part of a contract to safely and carefully handle and move the consumer's possessions from one location to another. As for the missing items, NorthCoast never acknowledged our communications regarding the items and completely ignored our requests to search their facility for the missing property. We are out-of-pocket thousands of dollars due to NorthCoast's failure to properly care for and deliver our household possessions.

1st class storage location- u will love it…read more No matter what you've got, they can store it

Excellent facility. Very Nice folks. We've rented at other facilities and in other states. This is…read morethe best. I'm sure it won't be the cheapest if you're price shopping. Sometimes, you get what you pay for. Some great amenities, plus clean, very secure and a good location for us. I always feel safe entering and leaving the facility too. I highly recommend this business : )

Kevin and Marissa are THE Best around in and out of Medina. They helped me find a unit for my mom's…read morethings on a moments notice and then worked with me to help me go from an outside to an indoor unit. When I realized I needed a bigger unit Marissa worked her magic! Place is always clean, extra safe, smells great, no odd smells or moth balls, which I've gotten in other storage facilities. They have moving dollies for use along with a very clean bathroom! We got in very very late one night and Kevin allowed me to keep our moving truck one night in the back so we could unload the next morning. They are super kind and friendly people and I am now spoiled if I ever need another unit. We moved to a different city cross the state. Thank you, thank you, thank you for helping me sleep at night knowing my things were safe and clean!

Love the clean well kept facilities. my 10 x 20 storage is drive in easy. If you wish your moneys…read moreworth this is it. Just ask Stephanie, and stuff happens right away. I would highly recommend for all hotrod guys.

I live in Chicago and had to make arrangements long distance for my mom in Akron when she had a…read morestroke and move out of her home. Deborah, the manager, was incredibly helpful, setting me up with the perfect unit for my needs. On the day we had to move, she went out of her way to be helpful and kind to my husband (who was driving the uhaul) when we ran late and had other things come up. On a stressful, emotional day, she took care of us. And when we moved OUT of storage a month later when my mom went into Assisted Living, she replied with, "I'm always happy when tenants' plans are proceeding as hoped. I feel better about our business here when I know we're helping people move forward!" How nice is that? The facility is super clean, easy to get into, bright, our heated unit was in excellent condition, and I felt the fee was reasonable. But it was the PERSONAL TOUCH that made the experience worth it. Highly recommended.