Let me start with full disclosure. I worked for Right At Home for quite some time doing scheduling…read morefor home care cases. I am now retired. That being said, I've also worked in the senior care industry for well over 30 years and viewing things from the inside, I can tell you that these people go WAY out of their way to accommodate if they possibly can. Honestly, it was a bit frustrating for us as schedulers but now that I'm retired, I will not hesitate to call them if and when my need for home care arises! How are they different? 1. Most companies will schedule whomever without taking into account the person's needs or wants. Not so here! Quality assurance is the priority. Need someone for only four hours in the middle of the day? Call RAH! Need 24 hour staffing starting NOW? Call the office number. They don't have an answering service. You talk to a REAL member of the office staff and they will have someone on the way to you within the hour. 2. There is a huge difference between home care agencies and home care registries. Agencies actually hire and fire their workers and are supervised by case managers within the agency that will check on those employees at irregular intervals. Registries are placement services that maintain documentation provided by the worker. They are supervised by the client. BIG difference, especially if you are out of town and relying on someone to take care of mom or dad. If mom or dad has dementia, can they supervise their caregiver? How is RAH different? Case managers do drop ins. Not just during the day. Any time that is needed to ensure satisfaction and safety. If needed, Case Managers would fire staff and assume care until proper placement was provided. I worked in the office, but also in the field when needed. The local owners of this agency were careful to hire Nurse Assistants and Home Caregivers with stellar reputations and a love of the elderly. This ensures continuity of care. If there was an issue or even the hint of an issue with a Caregiver, we were required to go to the home, relieve the staff, and send them straight to the office for counseling. Sometimes at a moment's notice and with the understanding of the client or client representative. 3. Since registries don't have 'employees' and are basically placement services, they don't need worker's compensation insurance for field workers. Agencies actually hire, supervise and in some cases fire their workers. Worker's compensation insurance covers the worker while they are on the clock. How is RAH different from other agencies? There have been several instances where an employee hurt themselves (pulled back muscle lifting client, slipped on floor and fell, etc) and we were called in to staff so that the Case Manager could transport the person to the hospital for care. Sometimes with very little notice, a senior staff member including myself has staffed up to 10 or 12 hours at a time to ensure continuity of care. SO important when dealing with dementia cases! 4. Agencies do background checks and cannot start a worker until the employee is cleared. Registries require a recent background check from the person registering with them. I worked collecting documentation for a CNA program for several years and I know how easy those documents are to counterfeit. Because RAH does supervise and do background checks, the client or client representative is never put into the position of talking with a substandard employee. The scheduling staff will call the person and tell them that the client no longer needs them. They never tell the employee why especially if the client asks us not to. Background checks are just the beginning of RAH supervision. During orientation, the local owners Danielle and Peggy actually come and sit down with the newly hired workers and talk with them. Individual staff members go through their duties with them and show them how to do what needs to be done. Any questions they have are answered. 5. INTRODUCTIONS!!! Unless the client chooses otherwise, any new staff is introduced to the client and/or client representative by the Case Manager, Office Manager or even the owners of the company. The follow up of course, is the Case Manager's visit afterwards to make sure the client is happy. They are absolutely focused on client satisfaction and I am proud to say I worked for them. Their standards are high, and not everyone can meet that expectation! 6. Have a long term care policy but you aren't sure how or when to use it? There are people that work in the office that are experienced! They will sit down with you and help you figure out the best use of your benefits. As I said, I worked for these people and viewing this company from the inside, they do anything they can do to accommodate their clients. It sometimes makes it hard on the staff but we understand the end result. If I hadn't retired due to health I would still be there. Give them a try! You won't be sorry!

From the owner: Right at Home provides trusted in-home care for seniors and adults with disabilities. Our highly…read moretrained caregivers can provide companionship, hygiene support, respite care and physical assistance to help loved ones live independently at home. We understand that everyone's situation is unique, so we create custom care plans in collaboration with you to ensure the best possible care. Right at Home provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how we can improve your loved one's quality of life!

I am so thankful to have found Home Instead Sr. Care-Ft. Myers to provide a caregiver for my…read moremother! They are kind, professional & willing to work with me from across the country to provide excellent care for Mom. I was able to discuss my concerns & Mom's needs over the phone and set up meetings for during my visit to FL. Since 10/1/18 things have run very smoothly: management has thoughtfully kept me current on Mom's situation - something very important when worrying about your Loved One in FL when living in CA. The caregiver is a wonderful person and really cares about Mom; we communicate directly, if needed. The office staff has been prompt and efficient. The only disappointment I have is that I used another company too long before I found the much higher quality of care provided by Home Instead Sr. Care of Ft. Myers!

Can't say enough about how kind and professional this organization and their employees are. We had…read morea difficult time convincing my in laws that they needed any assistance but once Home Instead came in they were a huge asset. My mother in law came to rely on them almost instantly. All the ladies that we interacted with were caring, professional and kind. Thank you Home Instead for peace of mind until we could transition my in laws into assisted living. I would highly recommend them!

Absolutely the best pharmacy in town. The Pharmacist and staff are very courteous and go the extra…read moremile for customer satisfaction. I highly recommend them.

Warm and friendly staff and great service always!! Never much of a wait and always kind and…read morehelpful!

My family used Home Instead in Naples, FL to provide 24/7 care for my 86 year old mom after she had…read morea severe stroke and several other health complications until her passing. We were extremely pleased with the quality of the caregivers that Home Instead provided for my mom, and we were also very impressed with the amount of involvement as well as the directness and honesty of the Home Instead local management team. Joe Bidwell and his team have done a great job of hiring responsible, caring staff who are willing to go above and beyond just putting in the hours. The staff truly cared about and for my mom and helped us all through a very, very difficult time.

Allison and her team at Home Instead Senior Care of SWFL are incredible! Allison is so caring and…read moresweet, but she also has the ability, as a social wonder worker of 20 years to really help those that need some help to stay in their homes. This team allows you to get light housework done, help in bathing (if needed), shopping and the little things around the house. But, the most important thing is their attitude: CARING! That is her/their real skill!!

Home Care Assistance is a wonderful company. The management team really cares about their clients…read moreand caregivers and it's evident from the quality of their services. Anyone considering Home Care should talk to HCA first. Our experience with them has been great. We highly recommend Home Care Assistance of Naples.

My siblings and I have been extremely happy with the standard of care provided by Monica and her…read moreteam. It is priceless to know there is someone who really cares looking out for your loved one. Highly recommend

We have been very pleased with BrightStar in Naples and working with Paul and the rest of their…read moreteam. They were very thorough and professional with my family and exceeded our expectations. I am so grateful for finding them and the support they provided to my family was immeasurable.

Never again. Honesty is paramount. I regret trusting them. It never hurts to have integrity…read more These are needed virtues with any business. Do I have to put 1 star. I surely don't want to.

My parents have been clients for a few years now and they have received excellent care. As their…read moreout-of-state daughter, I would like to give a huge shout out to Genny(owner). Genny has been communicative not only with my parents, but with me. Recently, she went above and beyond before, during and after Hurricane Ian. Genny was truly one of my lifelines throughout the devastating event. During the long power outage and lack of cell service in the area, Genny managed a way to remain in contact with me. She always responded to my texts/calls--both night and day. She continued to reach out with sincere concern and compassion for my parents and their situation(even though she herself was trying to navigate the aftermath of the hurricane on behalf of her own family and business). I am forever grateful for my parents' safety. Additionally, I am grateful for people like Genny who remained connected with me during an extremely stressful and frightening time. Thankfully, Genny, her family and her employees were/are safe as well! :) To say "thank you" is an understatement... ;)

From the owner: We offer the best home care attention. We take care of our patients, but also help them feel love…read morein the comfort of their own homes. We provide home health care and in-home senior care with professionalism and empathy to guarantee a comfortable lifestyle surrounded by family and friends. Especially, if you're not able to be around 24 hours a day! We offer everything in home care and home health care services from companion care, personal care, assistance with activities of daily living (ADLs) to skilled nursing and live-in care. We work one on one with you to ease the process of picking just the right amount of care. Whether you need 1 - 24 hours of care, we are your number one choice for home care in Naples, Estero, Marco Island and Bonita Springs.

I've been seeing Dr. Mike now for a few years, I usually go in when my body feels a bit off. Dr…read more Mike always asks great questions and finds the root cause of my issues. I always feel amazing when leaving his office. Another great part of what Dr. Mike does is send you exercises so you can continue working on your body with simple at-home exercises. Highly recommended!

Dr. Rubino is a terrific physical therapist. His knowledge is beyond what I have experienced with…read moreother physical therapists. He is also great to work with and his goal is always to ensure that the patient improves. Highest marks for Dr. Rubino. A very satisfied patient, Rick B