What an Unbelievable experience - After my parent passed I was told I could donate the apartment…read morebelongings to the people in need at the American House. Thought I was doing something good. Guess wronged! I was billed a monthly charge. Nice Management personal!

HORRIBLE: Service…read more Resident care Food Food service Customer service Management staff: poorly trained, terrible social skills, no accountability DO NOT!!!!!!!Let your loved ones live there!!!!

My husband has been at the Bonita Springs Inspired Living facility for several months, and I have…read morebeen very impressed with hard-working and diligent care he has received. I am greeted warmly. Every time I come to visit and there are activities constantly to keep the resident entertained. He likes the food and his room is spacious and comfortable. Working within individuals with memory issues is very difficult and they do their best.

In May 2022 I had to find a place for my sister, who has dementia to live. I was very fortunate…read moreto find inspired living in Bonita Springs. Everyone who works there is wonderful and capable. My husband and I would visit my sister often and we always found the place to be clean and buzzing with energy. We sat through meals with her many times, and the food was fresh and nutritious. My sister always ate everything on her plate. I especially liked that they had special family days on holidays. They invited us to join in on the festivities and the special meals that were prepared. I especially want to thank Brett, the executive Director, Susan, the activities Director and Orlando who works with the residents and is an excellent nurse. if you're looking for a caring and loving home for your loved one, I would highly recommend inspired living in Bonita Springs.

My husband has been in the Terraces since 2021 and I am NOT happy with his care. He is in Skilled…read moreNursing and I they definitely DO NOT have enough help to meet the needs of the few patients they have, especially on weekends. I do my husband's laundry because of allergies to liquid soap and have posted three signs up in his room to this effect. Unfortunately some of his clothes turn up missing, plus I find things in his drawer which are NOT his. I also purchased Pads to be used on his wheelchair with his room number on them, they disappear on a regular basis and the search must go on. Today when I arrived my husband was half shaved, teeth not brushed and sometimes I find him wet. On Sunday we had him out for 2 1/2 hours. Upon returning he wanted to take a nap. We rang for a CNA, after twenty minutes one came into the room and we were told they were ALL eating lunch and we would have to wait. After another half hour, I had a friend help me assist him with a dry diaper and put him in bed. As I was leaving two CNA's were walking out of the room next door with a scale. I guess it is more important to weigh someone then to make sure that the clients are clean and dry. All these issues might seem minor, but when we are talking about the man I love, his care is NOT minor.

When my husband and I moved into an independent living apartment at The Terraces almost 2 years…read moreago, we knew we were moving into resort-like living with access to higher levels of care under the same roof if/when either of us needed it. What we didn't know was equally important. We had moved into an amazing community--our fellow residents are interesting, friendly and supportive; the staff could not be more dedicated to making our living experience exceptional. They even stayed on-site during Hurricane Ian to be sure we were safe. And we have so much more time for life--no more cooking unless we want to, no more stripping and making beds, no more dusting and mopping! And there are so many activities, from exercise classes to entertaining lectures to outings to local points of interest. Finally, if we would like to go out on our own, all it takes is a phone call for the valet to bring our car from our private garage. Florida living at its best!

We have been working with this company for 10 months and have been impressed by, and thankful for,…read moretheir reliable and caring service. The providers we use show up on time each and every day and are very caring. I highly recommend.

From the owner: We Offer Dedication Assistance and Home Care Services to Seniors in the Comfort of Home. We Also…read moreSpecialize In Senior Care Placement at No Cost to Families.

I saw firsthand how terrible they are to dementia patients. They blame dementia patients for…read moreeverything that goes wrong, or goes missing and for every injury they sustain. I saw them try to "punish" my loved one for "bad behavior." Uh, they're 89 and has dementia?? This isn't a preschool. The cleanliness of the memory care side was always utterly disgusting. Feces on the floor of the dining room not cleaned up for hours. There was also a nurse who moved from facility to facility (should tell you something) who showed me a picture on her phone of another dementia patient resident who had put on a diaper as a halter top. This head nurse showed me the image, laughed at the poor woman sitting in a wheelchair, wearing a diaper as a shirt, and said "Don't tell anyone I have this, I'm not supposed to take photos of them.. you know, HIPPA/PIPA and all that." Well, I immediately stopped trusting her right then and there! Cindy Digman is fine in the beginning stages, but she WILL turn on you the minute your loved requires an iota of attention... or experiences prolonged hospital stays. Or god forbid "acts up." It's not like we paid you thousands of dollars a month to provide my loved one with special attention as well as medication, food, medical care, etc. Someone there (I can't know if it was staff or another resident) stole prepaid cellphones, a gold necklace & some art from my loved one. Of course, always blaming it on my loved one. Every time I'd arrive to pick them up for a visit (weekly) I'd have to go room to room to try and find their shoes. They told me that was their fault too. I finally gave up and just brought a pair with me every time. The staff physically pushed my loved one, they screamed at them, ignored them, left them outside one night... I really could go on. I'm glad that this place is nice for some people. I have a feeling those people's loved one's aren't on the "bad side" aka the memory care side. I'd be interested to see them take an impromptu tour of it. I recommend just asking one day to see the other side. Where you enter is the "good side," for higher functioning residents. It's brighter, cleaner, cheerier, more active... Look- i understand how difficult caring for several dementia patients must be. I only had one in my home, whom I loved immensely, and over the years it grew increasingly more difficult. But these aren't just some neighbors I left them with; these were professionals whose sole job was to provide CARE. Instead, both my loved one and I were both made to feel like we were a bother, an inconvenience, and were barely tolerated. If a weekly visit from a family member causes you that much consternation, it really makes one wonder WHY? What's going on over there that a sane person's presence is so annoying... are you worried what else we might witness? TL:DR- if your loved one can still care for themselves & are more independent, then this place might be okay for them. It's certainly one of the better price ranges in Naples/Bonita. (Or, at least it was.) But if your loved one has a personality or requires a bit more care/attention, I'd avoid this place unless you want to watch your loved one's spirit die from daily mistreatment. Please know I do not write or share any of this flippantly. And when Kiva changes their name eventually, like they all do to avoid the scrutiny of bad reviews, I'll reiterate my concerns. If I can save one person from dying alone here, my loved one's suffering & my learning the hard way won't be wasted. Hug your people tight.

I have worked in the SWFL senior industry for many years now, and I have seen the good and the bad…read more Kiva is a wonderful, home like setting that provides the residents with exceptional care. The facility is clean and truly feels like an intimate setting. The staff really get to know each resident and family personally so they are able to provide the best care. The administrator is available 24/7 for any questions or concerns

My family has been using brightstar care for a few months now for our moms care and we have been…read morebery happy each step of the way. the staff there is very knowledgeable and professiona. We were uncertain of what we needed for our mom and what options we had. The staff at brightstar helped us understand all our options, even connecting us with other professionals and resources in the community, so we could make the best and informed decision for our mom. We were so impressed at their committment to ensuring we selected a care option for mom that met our needs and expectations as well as helped us plan for the future as things progress. We are so blessed to have met the brightstar team and the partners they work with. We have had a wonderful experience with the RN and the caregivers! Mom is happy and looks forward to her caregivers visits each day.

I would not recommend this business. The employee turnover rate is the highest I've seen for any…read moresmall business in Naples caring For seniors.

I would never recommend American House to anyone. Initially, my mother was in independent living…read moreand was very happy. However, after significant staff turnover, the quality of care and overall environment steadily declined. Residents became increasingly unhappy, and things only worsened over time. Following a fall, my mother had to be transferred to assisted living at American House. She is currently under VITAS hospice care, and I cannot say enough good things about the VITAS hospice team. They have been compassionate, attentive, and tremendous throughout this process. My mother is now transitioning at the end of her life, and what occurred at American House is beyond unacceptable. Hospice staff arrived at approximately 10:00 a.m. today and found my mother, who is on continuous oxygen and morphine, still sitting in a recliner wearing the same clothes from the previous day. She, her clothes, and her blanket were soaked in urine. The hospice nurse immediately commented that the room reeked of urine. She was left in the recliner overnight! What makes this even more disturbing is that I had called the night before at 8:10 pm and specifically asked if my mother had been put to bed. I was told that she had not and was assured that "the next shift would do it." Apparently, no one did. This is not simply poor care. In my opinion, this reflects severe neglect of a vulnerable elderly person at one of the most critical stages of life. No family should ever have to discover their loved one in these conditions. I would never, under any circumstances, entrust the care of someone I love to this facility. I am heartbroken and sickened that I was unaware of what was happening until it was too late.

Unbelievable experience - After the passing of my loved one. I decide to donate apartment items to…read morethe American House for the people in need there - I was charged a monthly fee for these donations!