If I could give more than five stars, I absolutely would. I don't write reviews typically, I am far…read moretoo lazy - but this deserves a review because I want the bank teller who I spoke with to hopefully receive credit and commendation for what she did for me today - she deserves it. So please, while I know I am very wordy - please read this review because this bank teller deserves the recognition and it may very well restore some faith in people and lift your spirits in what are, let's face it - pretty crappy times right now. I don't know her name, but she was blonde, wearing glasses, working on September 11th 2021, around 10:15ish? so probably opened or whatever- point is: I want whoever manages this bank to at least have a guess at knowing who she is and commend her for going above and beyond and being her job - but being a GOOD person, and above all else in these times, kind and caring when she did not have to be. (Along with the woman she was helping before me - thank you as well for chiming in! Solidarity I appreciate it.) I came in to cash a money order, and had to wait in line. I like to dress up fancy (and I was also going to go get my new state ID so you know- didn't wanna look a total goof.) but again, I just like to dress up for myself. (Don't come @ me with the "you deserved this." bs either for what I am about to say: no woman deserves it even if it ended up being a benign conversation. Women AND men deserve to wear what they want and look nice without being harassed or forced into conversation.) I was wearing a black knee length dress along with a pair of black platform boots when a man came in behind me and looked me up and down and over and asked "Are you wearing boots?" Knowing I should have been wearing my headphones to have hopefully ignored this interaction I grimaced and just smiled and nodded and went yes - to which he replied "Oh it's too early for boots!" to which the woman being helped before turned around to help me out and went "It's never too early for boots." Again I just smiled and nodded and said yes. The man continued on, going on about how "When I see boots I think of December 21st and winter and snow!" (Because yes, a pair of black platform boots would be useful and remind someone to prep for a Midwestern winter with snow and ice. I personally am that Type Of Over The Top Girl Who Would, but I have doubts this random man saw my pair of Ariana Grande black platform heeled boots and thought "ah yes, perfect for winter.") Thankfully again, the woman in front of me being taken care of by the teller I would end up speaking too helped out by noticing my discomfort and talked to him about his winter wonderland wishes, and then thankfully it was my turn. Standard transaction: I had a chase m.o I needed cashed, I am not a Chase Customer, "it's an $8 fee, oh wait no nevermind it got taken off!" She does her computer stuff but then I notice her grab what I now know is a chase deposit form, and at the time I just assumed it was some sort of receipt for the cashing of my money order. No biggie, didn't think anything of it. She asks me how I'd like my cash, I say doesn't matter, 20's are fine. She gets my cash and before handing it over, slips me over the turned over deposit note with a note on it without saying a single word but making eye contact with me - "Did he say anything mean to you?" written down. To be honest, I've been harassed, catcalled, cornered, touched, all sorts of things as a woman, especially a woman who likes to dress up. Sometimes you wanna feel and look nice. Doesn't warrant people feeling the need to corner you and force you into conversation. I suffer from diagnosed severe anxiety disorder - I don't do well with people cornering me into conversation, but that doesn't mean I don't deserve to dress up and feel good about myself. But I have NEVER had anyone show the concern this woman showed me today by slipping me that note, waiting for me to affirm that no, I was okay by shaking my head (and despite my mask, covid ugh.) doing my best to convey a smile with my eyes and quietly saying "No - but thank you." She nodded, asked if I wanted an envelope for my money, handed me my envelope of cash and that was it. But from the bottom of my heart - THANK YOU. Thank you for caring. Thank you for looking out for your customer. You did not have to do that, you did not have to write that note and affirm that I WAS safe and that I WOULD be safe upon leaving the bank. That is not just customer service, that is human kindness and caring at its best which we could use more of in these trying times. Please, whoever runs this branch - please find out who that bank teller was, and please reward her, commend her, make sure she knows what she did honestly made my day, as small of a moment as it was. Yeah, it was a bank transaction - but she turned it into a moment of human kindness. I will never forget your act of humanity.

Absolutely hands down the best bank we have ever banked with. Highly recommend them. Extremely…read moreprofessional.

My wife and I just opened two new accounts with the help of Marsha Plesac. Great experience, she…read morereally knows her stuff and her customer service skills are top notch. Highly recommend

I typically don't visit this location but was out in the area. I have multiple bank accounts with…read moreFirst financial, I was absolutely appalled by the lack of customer service at this location, and will never visit again. It's a good thing the people in the Highland branches take care of me because this made me seriously want to close out all of my accounts, and move my money elsewhere.

The bank is terrible. I have been with HFS or Mainsource for over 50 years. When my purse was…read morestolen, they restricted my account. I can appreciate that, but they have completely cut me off from all historical financial information contained in my bank records. I did not know they stopped payment on recurring autopayments that were already in progress, so I had lots of fees for those returns. I am still at the bank, BUT, I can't see my account information at all on this account. They wouldn't share any information on the fraud, and three months later, I have to call a banker to get the least bit of information so I can finish filing my taxes. The bank encourages paperless banking, and now I am screwed because I don't have paper or an electronic trail. Stay away and find a bank that is customer oriented and technologically friendly.

The first time I've used them it was to refinance a vehicle. Then after that one was paid off, I…read moreused them to finance my next vehicle. I got an 8.9% APR on a 20 year old vehicle with 124k miles. Nobody could beat that. After that vehicle was paid off, I chose them again for a newer vehicle. Only complaint is there seems to be just one person that does the loans and it can be hard getting a hold of them. But, they're very helpful.

They are the worst loan company I have ever worked with. Disrespectful staff and argumentative. No…read moreonline or over the phone payments. Simple problems they blame the customer and take no responsibility. Avoid at all costs.

I came into the lobby solely to make a deposit. There were two employees working, and the line was…read morealready out the door when I arrived. I waited approximately 30 minutes, and during that time the line did not move at all. When we arrived, there were no cars in the drive-through. One employee finished helping a customer in the lobby, told the next customer "I'll be right with you," and then turned to assist the drive-through instead. She proceeded to help four cars and never returned to assist the customers who were waiting inside. I understand the need to balance lobby and drive-through service, but it was frustrating to see the lobby line completely stalled while drive-through customers were prioritized, especially after being told help would be right with us. I ended up leaving and not making the deposit. Not Sure I want to go back!!!

Great Customer Service! Whenever I pull up in the Drive Thru, or walk through the door, I am given…read morea very personal greeting. This type of customer service is very rare and missed in many businesses. I love the staff and service of Regional Federal Credit Union!

I love this locally owned bank, employees are professional and courteous always helpful. Today I…read morevisited the branch at 45th & Indianapolis in Highland to complete a wire transfer. Lupe and the other employees were kind and patient during the process on a new platform and got it completed without issue. Keep leading by example Centier!

I have used this bank for years , it has definitely went down hill . I took a check there from a…read morehighly respected law firm in the town of CP and was treated like a criminal save your dignity and bank elesware

My experience with Chase in Chesterton, Indiana was extremely pleased. The employees are always…read morepleasant and recognizes customer as they enter the facility. I was very impressed with Emmy (Teller). She provided some of best customer service that I've received lately. She acknowledged both myself and my wife as we entered. She was warm and friendly. Her smile and demeanor was relaxing and put both of us at ease. She was obviously trained well and it shows. Great customer service is rare nowadays. Please make sure that you reward this exceptional employee for her hard work. Your company is blessed to have such a outstanding individual working for them. She goes above and beyond in her performance. She's a valuable asset.

I love this bank. Best customer service ever:))) very helpful with all my questions. Thank youread more