We have been using their services now for about 6 months and couldn't be happier. They have a wide…read morerange of options available and are able to tailer a plan to your specific needs. Even if those needs change over time, they will work with you to make sure your loved one receives all the care they need. I would also like to point out their staff and in particular Brittany, Heather, Jenifer, Darlene and the countless others behind the scene I haven't met yet. They all go above and beyond, so if you're in the market for in-home care and/or medical staffing look no further.

Under new Management, Very Clean and Very Cozy, mom and dad are beyond happy. The serve real food.read more

The best assisted living and memory care in the state. our grandparents are in facilit!read more

My brother arranged full-time home care for our elderly mother, Nancy, when she was in poor health,…read moreand neither of us could be there full time. Her caregivers were very competent and so kind, and adapted seamlessly to her brief admission to the hospital, return to home, admission to home hospice and end of life care, and continued to care for her until she died peacefully at home. Our mom was bed bound for the last several weeks of her life, and her caregivers kept her clean and comfortable and her skin intact. They communicated appropriately with hospice and with us, the family. The office - both Jeremy the RN contact, as well as the after hours staff, were so easy to work with. All around, our family was so glad to have had TheKey as the caregiving agency for our mom in her last several weeks of her life.

Recently stayed at Pathways. What a blessing - beautiful setting, wonderful staff and a great way…read moreto start recovery. I was treated with respect and dignity. They really care about your recovery. Private rooms, full gym, structure, meetings and good food. Medical staff are there 24/7 to insure an easy physical recovery. Thanks to Gwen, Stephanie, Robert and staff!

Love it here. Food is good. For the most part, the staff is friendly. This is merely my personal…read moreopinion.

This rating is not based on the living conditions at this facility…read more I recently sent a gift basket from Harry and David to a new resident of Bentley Commons, and it was never received. The FedEx tracking information I received shows the delivery time, and Harry and David confirmed delivery. When I called the receptionist to ask, their explanation was that someone at front desk will deliver packages to residents sometime in the evenings. But they had no way to track or confirm any past deliveries. The delivery address clearly stated the name, address, and unit number. This experience was very disconcerting as to the security of any future deliveries. Very disappointing as I've heard this is a great place to live.

Started getting billing from this practice. I have never been there, do not have ESRD as they noted…read morewhen they fraudulently sent invoice to Medicare. After numerous calls they continued to bill me, text me, et al. Well I don't know how they got my name and info (yet) probably through Centra. So I finally placed it with Medicare fraud Department. After speaking with friends, family and coworkers I found out that Lynchburg Nephrology has a practice of the same types of issue with others. This is pathetic. Since this initial review and by word of mouth I have heard some other viable complaints- one just stands out! A neighbor said there was urine on the floor in the room she took a family member. Filthy. So they now travel rather than going to this Lynchburg Nephology.

Kidney care, friendly staff, caring doctors, Lab on site,…read moreexcellent lab technician Dr.Esherham Is excellent !

Super management and staff. Good place and competent…read moreservice. Well recommended. Beautiful location.

The Elks Home (Spring Oak) grounds are beautiful. Surrounding farms have cows. The front porch area…read morehas chairs for residents and guests to visit. There are benches on the property. The parking situation is a bit lacking. You can park by the edge of the grass. There should be a convenient lot for visitors. The parking lot isn't close to the front entrance. The happy faces of residents in the brochures don't match reality. Anyone can hire an actor to take a picture. The living spaces on the pamphlets don't accurately reflect the entire location. Any resident who has help from an agency such as Medicaid, etc will probably have a roommate and a private bathroom. Others who pay the monthly fees ($3500 and up) have apartments or studios. Room and board, laundry and activities are included in the monthly fees. My loved one has dementia. I dealt with this location for a long time because I was assured that my family member could have their cat. The cat provides joy and purpose. A few days before moving I was told that the cat could not join my family member. There has been a lot of "bait and switch" at this facility. Even with all the hiccups and misleading information ( laundry services, resident account, dining hall procedure, etc) this facility has a bit more hope than some of the other area nursing homes/facilities. Bedford Hospital has a depressing, clinical space with plain walls. Spring Oak is an aging building that has old dorm like rooms (except for the private pay areas). But the social spaces (library, first floor lobby, dining area, grounds) allow residents the opportunity to talk and be together. If you are considering having your loved one receive memory care or other help, have a thorough conversation with the staff. Self paying patients get preferential treatment, patients in a sponsored program connected to Medicaid have lots more hurdles. What makes the difference for my loved one is that the nurses attached to the sponsoring program have compassion and integrity. We never got the promised tour of the facility so I walked around on my own. There is a large social area where gatherings (non denominational discussions, bingo, craft classes) and events can occur. The staff teach occasional cooking classes. There is a small convenience store like room that sells drinks and snacks at reasonable prices (soda .75, candy starts at .50). Residents must pay cash. The library has a decent amount of books. Residents are taken to Walmart for shopping. I couldn't get an answer what day this occurred from staff. I found out on my own. I didn't have a "Plan B" after moving my loved one in and learning about some details too late (no pet, challenges with setting up patient account). At least my loved one is safe and can have a routine and more exercise. Communication is key. If you are considering this facility as an option for a family member, have multiple conversations before moving anyone in. Get details in writing. A verbal promise is not always good enough.

Great doctors, Nurses and Staff!! Wonderful atmosphere and helpful, friendly service for what ails…read moreya!