TLDR: Dr. Sierk is hands down the most amazing medical professional I have ever worked…read morewith/seen/been treated by and I cannot recommend her enough. The 1 star reviews I am reading below are not indicative of her quality, professionalism, or abilities as a psychiatrist - but instead seem to be confused that while she is a doctor, she is also running a business too. Their issues would be the same regardless of who their physician was if that stuff happened elsewhere. I have never had any issues with front desk staff either. Anywho, back to the good stuff - I credit her with bringing me back from the brink - twice. I was a patient for over 4 years, and even drove quite a distance to return to Austin to be seen by her every 1-3 months for 3 of those years. What she has been able to do treatment wise with me, was worth every single penny it cost me and more. I had to find a new psychiatrist in the town I moved to eventually due to a job change that no longer allowed me the freedom to take the time to come up to Austin. However, after two different psychiatrists here in my area did FAR more harm than good for my mental health, I returned to Austin and am thankfully back to being a patient in her office. I finally have hope for my mental health future again, and will continue to be a patient here for as long as she continues her practice.

Dr Sierk treated me for (I think) over a year. I recommended her to several friends in fact. When I…read morecalled her office the day Prince died to excuse me from work because I couldn't quit crying and I was out of FMLA for that period, I of course left a message. When I did hear from her, her nurse advised me that she would not grant me three additional hours of FMLA. A week later, I got a letter that she was discontinuing my treatment. I blamed it on her training as a "Doctor of Osteopath," not a "Medical Doctor." Many people believe they are the same. My research says they are not the same. She prescribed a very old drug for my HBP and my GP changed it immediately. He questioned her competence as did I after being "fired" as a patient. Looking back, I question it too. She favors certain patients over others.

I came to Wiseman as a referral. Without putting my business out there, I am grateful for their…read moreattention to detail and genuine care. I know to some degree, everyone is "just a number," but they listen, run labs, and look for solutions. Even if it means getting another referral.. I have only done remote visits but those always work well and I am happy to call WFP my GP!

Avoid this family practice. They recently moved all their…read moreoffices to their Bee Cave location and didn't even bother to reschedule their patients to the new location. That what the first surprised when arriving at the central Austin location for my annual checkup and the office was simply empty. I then called to reschedule and they informed me that my doctor didn't even work here anymore (?!). You thought they would at least have the decency to apologize? Not even. Also, they charge an $80 admin fee when joining the practice, supposedly to cover their online platform costs. Platform which is by the way used by most family practices and is usually not being charged. They will also try to prescribe you their vitamins that are probably just white label ones branded with their name and cost twice the price than what you can find online. Basically, this so called integrative medicine practice is just a money grab.

Marcella is one of the most amazing, knowledgeable and caring doctors I've ever met. Her practice…read moreat AIS is absolutely fantastic as it allows her the freedom and time to get to know each patient and really focus on the holistic bigger picture of what is going on with their body. I came to her practice last summer, 5 years post surgery with yet another herniated L5-S1 disc (same one as before) at the ripe old age of 35. Not only did she diagnosis the current problem, but really dug into my lifestyle and worked to figure out the why as to what could have caused a re-herniation again so soon. Then she developed a thoughtful plan of what actions she would recommend taking to prevent it from happening again in the future. She uses a fabulous combination of eastern and western medicine, integrating Chinese herbs/medicine, acupuncture, meditation, diet and lifestyle. My back is healed up, I'm down 20 pounds, and I've learned what to look for in terms of stressors and diet/inflammation factors and what a lasting impact they can have on your body. Additionally, she is at the fore-front of cutting edge technology with her stem cell research. Most people (rightfully so) are terrified of surgery, especially when its on your spine/nerves. I never felt anything but trust and safety when I was in Marcella's care. Obviously, I hope I never have to have surgery again, but if I did, I'd find a way to fly to Austin for her to be my surgeon again and again.

Dr. Madera and her team provide excellent, high-quality medical care with great individual…read moreattention and support. These are very kind and caring people.

I haven't been a pt here since 2022, but their communication skills were awful…read more If you need care go elsewhere. Place is a mess.

In my brief time as a patient of Roots Behavioral Health, I have received the worst treatment I…read morehave ever experienced from any establishment, medical or otherwise, in my entire life. For context, I'm currently taking two common psychiatric medications (bupropion aka Wellbutrin and duloxetine aka Cymbalta). Both of these drugs are highly physically addictive and cause horrendous withdrawals if you stop taking them. In fact, Cymbalta's withdrawals in particular are so infamous that they even have a name: Cymbalta syndrome. We're talking shakes, chills, sweats, dizziness, tics, palpitations, diarrhea, puking... definitely not a state that's conducive to being happy or productive or even functional. This practice dropped me like a hot potato, with no warning and no recourse, while I was dependent on these incredibly addictive drugs. And this was just the cherry on top of a long list of rude, dismissive, and sometimes outright disdainful behavior from these people. To start with, communication with this practice is nearly non-existent. If you are the type of psych patient who needs to be able to communicate with your clinician, tough luck. During the short time I was seeing one of their clinicians, the practice could only communicate with patients through an incredibly janky portal program called Klara. Klara requires three-factor authentication (not a typo) every single time you log in. Its minimalist user interface is just a plain white void with no settings or options, so it's not like I had the ability to make it any easier to use. Due to the jankiness of Klara I ended up missing appointments with these folks three separate times - twice because Klara has some kind of final step to finalize my appointment that I somehow did not see, and once because their scheduling system straight-up deleted my appointment. Three times I logged on for my appointment and nobody showed up. To their credit, Roots has since switched to an easier-to-use portal software called Athena, but this isn't without its problems, either. Way back in September they sent out messages saying that they would stop using Klara on October 1st, 2024, and that all patients would have to make Athena accounts before then. I tried several times to set up an account but Athena kept throwing up error messages. I have other doctors who use Athena and I don't have the same problem accessing my accounts with them. When I sent a screenshot of the error messages to the Roots folks, they had no solutions other than to try using my phone instead of my laptop to access the portal (not an option since I have motor skills issues that make it very hard for me to type on a phone). They also confirmed that use of the Athena portal was mandatory in order for me to remain a patient. Since it looked like this was not going to be possible, I sent them several messages requesting help in finding another med management practice whose communication options were more accessible. Big mistake. Unbeknownst to me, Roots has something in their fine print that says they will automatically dismiss anyone who makes noise about looking for another doctor. Something about "ensuring continuity of care". Seems like dropping people without a backup plan is the opposite of continuity of care, but what do I know? I'm "crazy", after all. I don't have enough information to speculate on how this could possibly be legal, but evidently it is. My requests for help finding another practice went unanswered for weeks. Instead, one (1) business day before my next scheduled appointment with Roots, I woke up to a text that said I had been discharged from the practice and that no further communications from me would be answered. They did reply to my frantic messages on Klara enough to explain about the fine print that I had violated, but stopped replying after that. And that was it. Cut loose while dependent on two highly addictive meds, and no way to get more. So now, at nearly 40 years old, I'm having to worry about crapping my pants in public due to the combination of GI symptoms from my untreated anxiety and GI symptoms from medication withdrawals. I have since found another practitioner, but NOT with any help from Roots. Avoid these people if you can. Utterly psychopathic behavior from people who purport to be in the mental health business. Avoid, avoid, avoid.

The doctors and staff nurses and front desk staff are the best I have been coming here for over 9…read moreyears with Baylor and they are so amazing and supportive I couldn't ask for a better doctor Dr A is the best and me and my family come here and will never change thanks Dr. A and staff for all your help we live yall

Two complaints about Dr. Akhil Kumar Agarwal in Austin, Texas. I was 3 minutes late for an…read moreappointment. After filling out paperwork for 10 minutes he cancelled my appointment because I was late. I guess his time is more important than mine since I've waited more than 15 minutes for him in the past. 2) He cancelled a refill of medication I desperately needed without telling me because a computer database showed that I picked it up. I hadn't. When I suggested that he could have asked me if I had picked it up (and then confirmed it with the pharmacy), he offered no apology. He said it was the pharmacy's fault, not his. He also insisted I call him "doctor" after I addressed him by his first name as if he's above me.

Excellent care and service. I was sent from out of city for emergency ACS event around midnight. ER…read morepersonnel was prompt, attentive and kept us informed. Was admitted around 1am. The room was fine with adjoining bathroom and reclining chair for companion. Fortunately the room was at the end of hallway which helped in keeping normal hospital noise down. Floor staff was diligent and friendly. Had an excellent case doctor Alexa Papaila and a top notch interventionist Doctor M. Selmon. Interestingly, the room had a board facing my bed where doctors and nurses wrote pertinent information and instructions. I'm now a proud owner of a very successful 4mmx28mm STENT. Discharge process was satisfactory and I was sent home with an information packet and required meds prescriptions. Overall I had a very positive live saving experience.

the people working were friendly but dismissive…read more i needed glue or stitches. still do. just bc i stopped the bleeding for a while they treated me like i was dramatic. just wrapped my finger in gauze and charged me over 300$ for that. when i called back later in the day bc it was STILL BLEEDING they told me "yeah youll be charged for a second visit". they shouldve listened to me. this place is whack. no wonder nobody was i. the waiting room. wow. get your bag ig but not from me. they are no help.

I really respect Dr. Fagerberg. She does a lot of simple questions and tests to determine any…read moreunderlying issues. She referred me to a great shoulder person who finally told me I had frozen shoulder after the "expert UT" medical orthopedist told me I needed cortizone shots and other things. Most recently had an issue and she's great with triage and overall health and she knows the best specialists in town. Highly Recommend.

Dr. Fagerberg is okay. She tends to talk fast and over your head, and doesn't seem to want to…read moreanswer questions. She's softened a bit since 2005, but only a bit. She's one of more competent doctors at ARC Far West, but she didn't catch my whooping cough (her guess was asthma or allergies or something), and when she did correctly diagnose my kidney stone, she didn't tell me what to do about it, or recommend going to a urologist. I wound up switching doctors because I felt like I couldn't communicate with her and I wasn't ultra-confident in her abilities to diagnose or tell me the whole story. She did do better than most, though.

I was disrespected when trying to schedule an appointment at this place. Not only did I feel…read morebelittled when I explained I couldn't pick up my phone when they called me at random times because I was at work, but the lady who answered my call back basically said she wouldn't try to get me a sooner date because she didn't feel like it. I felt this was incredibly petty behavior, especially as the tone of her voice towards someone potentially struggling mentally was incredibly mean and disrespectful. This is not what's expected from a place offering psychiatric care. I will not be coming back, and have already referred acquaintances elsewhere.

Dr. Kim has been a huge part of my recovery through psychiatry and psychotherapy…read more The staff is also very friendly and helpful. 5 stars are easy to give here.