Too many doctors see themselves above human error. My primary doctor had retired and I had to schedule my annual wellness exam with a new doctor. Dr Harris was taking new patients so I scheduled with a clear understanding that I was coming for an annual wellness exam covered by Medicare. Unfortunately my appointment was during the flooding in the Austin area, with low water crossings closed prior to public road closings were updated. My travel to the clinic took 90 minutes that is typically 50 minutes. I checked in to the front desk 17 minutes late and Dr Harris made the decision to turn me away regardless of the 3 hour round trip I had just made, white knuckling it all the way. Since I didn't know her, I gave her the benefit of the doubt and rescheduled for the following day. Storms still prevailed but I took alternative routes and arrived 20 minutes before my appointment. Upon checkin I was told this annual physical would not be covered by Medicare. And was given a spread sheet that required fasting for the blood test, another request I made in advance to have before the exam, only to be told she doesn't do that with new patients, requiring a followup visit - I'm guessing for additional costs tacked on to the initial visit. She finally showed up to my room 30 minutes after the office visit was scheduled. This was our first introduction and I knew just by her appearance she was not in good physical health based on her obesity. I proceeded to share with her the appointment confusion over an annual wellness exam that clearly is covered by Medicare and the $215 costs now being required not to mention the return for labs. Then I showed her pictures of my previous days travel showing her the closed water crossings from the morning before, and the 17 minute delay. At that moment I was prepared to leave without an exam based on her 30 minute late entry to my 2nd appointment! I'm done with this "God" mentality in the medical industry and how rules apply to clients but not held by the same doctors that set these rules. And one more point...if you are in the medical industry, especially primary care, you should practice and look the part. One of the questions I was going to ask was her knowledge of nutrition, supplements and peptides along with HRT. I got my answer when the fat Dr Harris walked into my room. Do better. read more

For most of my time with Capitol Medical Clinic, it was fine. Then my GP, Dr. Nik, decided to take his practice private. So, when I needed to find a new GP, the earliest I could get an appointment was over 2 months away. Thank God I was healthy, otherwise I could be dead by the time I saw her. Then, in setting up an appointment with a different specialist, they said I needed a referral from my GP, which I wouldn't see for months. I had to go through a PA to get a referral so I could see an optomologist in a different location. Thanks to this, I develope a large pain in my a**. read more

The details in my reviews below still stand, but I'd like to increase my stars due to the quick responses I receive when I send messages thru the online portal. Upon sending each message, a note appears saying it can take 48 hours to receive a response. However, I always hear back the same day--sometimes within hours! I try to send messages with specific information so they are able to provide complete answers without going back and forth with questions, but should I leave something out that requires a response, they will ask about it and respond to my additional information, typically also in a quick fashion. This is terrific customer service. I highly recommend Capital Medical Clinic! read more

See all

As a long-term patient at CMC, I have tolerated constant physician turnover, frequently having to switch doctors due to departures or moves to concierge models. My latest experience, however, is the final straw. When attempting to book my annual exam, I was informed that the earliest available appointment is in December, despite my established history of having these exams in October. This extensive delay, combined with consistently disappointing customer service, is entirely unacceptable. While I previously tolerated these systemic issues because the quality of my specific physician outweighed the administrative headaches, that is no longer an option. Now that my doctor is inaccessible unless I pay a $3,000+ premium, I will be taking my medical care elsewhere. read more

I am very saddened by my doctor's switch to an annual fee Concierge Medical Membership Model, which costs $3,100. This is an annual fee that is NOT covered by insurance. I really like my doctor, but the direction in which PCP and Internal Medicine is heading, places more burden on the patient in terms of out- of - pocket cost. We already pay for insurance, then we have to pay to continue to be a patient. Healthcare costs continue to increase at a rate faster than incomes. Now let's add more costs. We are no longer patients in the eyes of the insurance companies, hospitals, and doctor's offices, but have always been, and continue to be seen as "customers" who will maximize their revenue. It is a corrupt system. This is not about patient healthcare, but now is all about money. It is only going to get worse. For this reason, I am forced to switch my PCP to a non-VIP. read more

I'm really disappointed with these guys. To start with I'm on my third doctor with the clinic due to doctor turnover. My current doctor -- who I've fortunately been with now for quite a while and had been happy with -- just informed me that to continue as a patient I must join a "membership program" that costs $4000 a year and is not covered by insurance -- just for the privilege of scheduling appointments. Otherwise, I have to select from a very short list of other doctors that have less experience and are themselves new to the clinic hence are still accepting "new" patients -- even though I am not a "new" patient. No thank you. I was loyal to you; you are not returning that loyalty. You and the clinic just lost a lucrative customer / patient. read more

Would give 0 stars if i could. I've never been treated so poorly by a Doctor. Dr. Philbrick was very rude and dismissive. The dr said they wouldn't see me until they received all my medical records which were never asked for prior to my appt. New patient forms (like 10 pages) were filled out in advance of my appt with my medical history and concerns. Zero empathy. Dr. didn't even bother addressing my medical concerns or offered to consult me by reading the information I had already clearly provided. I've never experienced this before. Dr caused more distressed during my visit. If you're feeling sick and just want to feel heard and treated, do not go here, especially with Dr. Philbrick. read more

Modern clinic with in house radiology, laboratory, EKG capabilities, and very professional office staff. This clinic has a very professional and easy to use online patient portal for messaging, reviewing results from labs or rays you may have done and even sections for recommendations for maintaining a healthy life style. The doctors and other medical staff are highly skilled, knowledgeable, and never make you feel rushed through your visit. They reply quickly to any messages or information you send over the patient portal. Most responses never taking more than 3 or 4 days. Often sooner. I recommend Capital Medical Clinic to anyone needing to establish a physician relationship to monitor your health or treat you for any acute illnesses that may occur. It's very easy to get an appointment almost anytime you need one whether it's with your doctor or the PAs. They work hard to make sure you're seen as soon as they possible. They do offer some telemedicine visits as well. I've been with this clinic for over a decade now. I trust Dr. Maldonado as my physician and always will. If you're looking to find a physician as well as a well run comfortable clinic, I would recommend Dr. Humberto Maldonado. He's empathetic, makes you feel comfortable and is a highly skilled clinician. His specialty is internal medicine. read more

Had the absolute best care from Dr. Amanda LaViolette. We moved to Ohio in 2023 and still miss her.

Excellent Care. Dr. Maldonato listens and has been my Doctor for many years. Good experience with Physician Assistant. Took 45 minutes to listen and provide medical guidance. read more

TLDR: Save your time and find a more professional acting office. Their office manager Katie Corrao is bad at her job. . This review is based on multiple experiences I had w the inept office manager, Katie. I will also be going to the medical board of Texas to report this office specifically for her treatment of me with screenshots of all our written correspondence. She is the reason I left this office. Her behavior towards me was rude and unprofessional, and she is way too old to act like this. She repeatedly messaged me and then took me out of the system, so I couldn't read the message and would be forced to call to have them reopen my account. She did this 3 times. I told her after the 1st & 2nd times that it's not okay to message me and then block me from opening them. The 3rd time, she made sure to send 3 separate messages before taking me off the acct. Her petty, vindictive behavior stems from when I tried to get a monthly prescription and they failed for over 3 weeks to get it to me due to absolute incompetence which I assume has to do with training. My insurance company would tell me they approved the script and the office would say they didn't. It was an insane back and forth. I went to the office in person to try to get this script, and Katie again failed to handle the situation properly then tried to turn it around on me. I yelled at her. She deserved it. She'll want to say I was acting inappropriately at the office. I wasn't. She failed to do her job (repeatedly for 3 weeks) and the others involved were also not doing their jobs. They also committed insurance fraud by having me see one doctor but telling my insurance I was seeing another doctor. Highly illegal. Wonder what else they do aside from close people's accts after messaging them, commit insurance fraud, not get scripts out in time, pretend to be clueless, etc. This office would run much better with a competent manager. The blind can lead the blind better than Katie can run an office. read more

First of all, it's a factory, with receptionists who clearly don't like their jobs. Second, stay away from Dr. Anna Buteau, who cannot be seen quickly, performs only cursory physical examinations, and responds glibly to patient concerns. It's not surprising that she's overloaded: at least one of the physicians at CMC has a caseload of 1800 patients. Therefore, some are choosing to switch to concierge practices (costing more than $3,000 per year), so that they can reduce their case loads to a "mere" 400! read more

i have been a patient at Capital Medical Clinic for years. My doctor retired. Apparently clinic has changed hands. The people I talk to are in Mexico. i have a problem that needs to be addressed. First appt is in July. After much finagling I have an appt with a PA. read more

I originally booked with a doctor and was switched to a new incoming doctor, Dr Philbrook, unbeknownst to me. The administrative staff at the clinic were helpful with explaining this to me, as I had to wait six months for my appointment. I have never had a physician experience as poor as this one and was interested to read some other reviews of other people experiencing the same. Dr Philbrook was argumentative and dismissive. She spoke down to me the entire time, so much so that I actually stopped speaking or asking any questions. I have no idea why people like this go into medicine. What a complete disappointment. read more

Dr Vo is great! He's so companionate and treats you like you are his only patient. I'm a two time cancer survivor and he was so patient when I broke down. Never rushes me through my many questions. I could not recommend him more. read more

Excellent physicians, Primary is Mark Hernanez, good coordination between inside and outside services.

My sincere apologize for mistaken my dad's age in the review. He is 95, not 105 as my wife reminds me. My dad moved to Virginia and he told me it is very hard to find another doctor like Dr. Hernandez. About 2 years ago CMC had new voice/email system and i had some communication issues in setting the appointment but now I have no issue at all. read more

This clinic is an insurance chop shop. I had a dreadful experience with KRISTIN MCANDREWS. She refused to discuss or treat my most important health concerns, was unbelievably rude, dismissive and combative. She does not really have the personality that seems suited to be caring for patients. She refused to treat me and when I found care with another Dr. for those issues she then was angry about it and terminated me as a patient. This clinic treats you only by what insurance covers and not what is best for patient. If you take any agency over your own healthcare I wouldnt come here. read more

I saw Dr. Maldonado and PA Amanda Hamala they were both great. My rating is for the office staff. Very poor customer service. Do not respond to calls and they lost 10 years of my medical history. You sit a wait for blood draw while office staff sit and joke and play on their phone. Bad experience trying to get my medical records transferred to a new clinic. Poor customer service. read more

Finally found a full service office in Austin! Caring staff including my doctor, Aaron Maxwell,MD. Love the new building & being able to do Lab work on same floor. Highly recommend CMC! read more

People in Lab are not professional, I could hear the CPL girl talking about other staff members and making drama. The tech was rude. Dr's rushed me ,and I had a long wait to be checked in. read more

If I had an appointment with the front desk staff in both check in locations and waiting rooms, I would have given this establishment 5 stars. The nurses and front desk staff were friendly and helpful, but my appointment was with Dr. ROBERT GROVES. He is by far the rudest, unconcerned doctor I have encountered in a very long time. His bed side manner was nonexistent. Making several crude, unprofessional remarks about my weight and my mothers weight, not listening to my medical history and referral from another doctor. The wait to be seen by him was way too long and I was the only one there at the time. I will never come here again. read more

Outstanding group of internal medicine doctors. I've been going to Dr. laViolette for 6 years and appreciate her wonderful demeanor, kindness, compassion and the time she takes with her patients. I wish everyone could have this type of care. The offices are new, very conveniently located near Seton, with excellent parking. Staff also outstanding. read more

I appreciate the doctors, PA's, nurses, lab technicians, and support staff, et al at Capital Medical Clinic. I have had to go unexpectedly three times in the last month, and they all are so professional (accommodating, responsive, courteous, caring, and efficient.) read more

The best physician group in ATX. I was a patient with this group for 40 years. The only reason why I don't go there any longer as I moved away from central Texas. Dr. David Bowe is the absolute best. read more

I have been a patient for 5+ years and the doctor I have is excellent. After the move and new IT systems there were some troubles and the wait time for calls is awful. They say they will fix that but time will tell. read more

So I called the number to make an appointment with my internist for an annual visit. I expected the usual recordings, but after 10 minutes of holding gave up. What kind of medical facility can not even respond to a request for an appointment. Pathetic. read more

I have been going to Capital medical clinic for over 15 years. Dr Maldonado is outstanding. They recently notified me of a cancellation on an appointment I had made 6 months in advance. I tried calling to reschedule but was on hold two different times for over 10 minutes. They finally answered and the scheduler transferred me to the nurse. Eventually the scheduler came back on the line when the nurse didn't answer saying she was looking for a new appointment and then told me she was transferring me to her supervisor who didn't answer. What a complete disaster of an administrative system and staff. The good news my chart https://mychart.austinregionalclinic.com/ at Austin Regional Clinic was easy to schedule so I've moved my business there. I'll miss Dr. Maldonado but I can't waste a half an hour each time I try to make or change an appointment. read more

My husband had an appointment with Dr Groves, who we really like --excellent doctor. And he missed it because of an accident on the road --he arrived 30 min late. He was willing to be worked in as we were leaving town for several months but this was unacceptable. We found this interesting as he has been on time for the past 25 years and sometimes we wait for awhile and do not complain--it seems to us, it would have been appropriate for them to work with us when we are consistently willing to work with them. We could not stay in town for another appointment --so the next one is going to be three months later. I think Capital Medical needs to be more flexible and consider circumstances for each visit --we certainly have been and will continue to be flexible for Capital Medical and Dr Groves. FYI the address given by google does not match the location for the new clinic. This could be a problem for individuals trying to find it - read more

This practice has continued to go downhill the past couple of years. I have been a patient at this clinic for almost 15 years and was have been treated extremely rude and unprofessional by the office staff recently. I will be finding another practice and absolutely DO NOT RECOMMEND this practice for any services. read more

I called to make a new patient appointment with one of their doctors. I held for more than 20 minutes before anyone answered. I asked if this was usual and was told it could be. I said maybe I should reconsider making the appointment. She said "ok" and hung up. Will never consider that business again. read more

Love my doc and the office, but the parking garage seems to be having issues every time we go. It's bad enough to knock two stars off

The efficiency of Capital Medical Associates is truly impressive as are also it's facilities and staff. I can't say enough good things about Dr David Vo. His professionalism, diagnostic and treatment skills are impressive; in addition his people skills are exceptional. I reccommend Dr Vo and Capital Medical Associates without reservatio. read more

I've been a patient with CMC for many years and really like the new offices and labs! It is a busy business, which some here comment on, but it's efficient and I find the people who work here empathetic and warm. Communication is great and the online portal is very helpful. Thank you to the team at Capital Medical Clinic! read more

I love Capital Medical Clinic. My doctor, Anna Buteau, is very knowledgeable, willing to spend as much time as I need to answer my questions, and always takes the time to ask about my life. The people who staff the front desk are efficient, polite, and helpful. The lab techs are also efficient, polite, and good at what they do. I love this medical practice. Could not be happier. read more

My wife and I have been patients of Dr. Maldonado for over 22 years. The staff and services are excellent, efficient and always have the time to explain issues and alternatives. The new facilities are convenient with available indoor parking at reasonable rates and offer state of the art equipment. read more

Love this clinic, including my doctor, his medical staff, and administrative staff. However, imagine my disappointment today when I called to make an appointment, and my call was answered by a very rude, impatient person. CMC is so much better than this. It shouldn't have happened, and staff should understand that they don't have a job if they're going to treat patients this way. read more

I love my doctor at CMC however I called to schedule a sick visit and she's booked TWO WEEKS OUT. I was given the option to book with a PA but one of them is incompetent and I didn't want to risk it. I have been going to my doc for over 5 years... what happened to same day or next day sick visits? read more

We consistently receive competent, empathetic, timely care at Capital Medical Clinic. We feel very safe in their care. As eighty plus year olds, this is saying a great deal read more

My doctor, Amanda LaViolette, with Capital Medical Clinic, is the best! She takes her time with me, which is so different from doctors who would or could spend only a few minutes to get to know how I was doing. She answers all my questions and has questions of her own. She's very present, supportive and interested in my health. I've already referred two work friends to her, and they are stoked to have her as their doctor for the same reasons I have! I totally trust her and know I am lucky to have her as my doctor! read more