Vantage was always there for me. It was my first real adult financial institution and I was able to…read moreget on my feet financially banking through VCU. I've banked there for over 25 years and cannot think of one negative experience.

Efficient and easy business matters taken care of. Great service each time I call with an issue.read more

Great community bank that has a Bauer Financial 5-star rating! Plus great customer service too!read more

From the owner: Commercial Loans, Checking Accounts, Home Equity Loans, Commercial Checking Accounts, Mortgage…read moreLines, Commercial Lines of Credit, Money Markets, Certificates of Deposit

This bank has lots of regulations that make "in person" banking unpleasant. They are not friendly…read more They treat you like you are a criminal and trying something crooked. They pay the same or less interest than other banks. The online banking service works well, once you get used to it. All in all, do your banking where you are appreciated. This is not the place.

Diane, the teller at this Region Bank did an amazing job. She assisted me with my transaction with…read morea smile on her face! Helpful information and I will be back at this location!!

The best credit union around…read more I help a family member with their financial services and this location is absolutely incredible. It's always clean, the staff is friendly and so very helpful when I'm confused on how to do certain transactions. They are very patient. This location has services inside, drive up tellers and a drive up ATM. It is disabled accessible.

I've had a really disappointing experience with FCCU. They do a great job sending notifications…read morewhenever a charge goes through, but if something goes wrong or there's an issue with your account, suddenly there's little to no communication while fees quietly start adding up. Customer service hasn't helped either. The chat agents seem to be handling too many conversations at once -- responses take 5-7 minutes and usually end up being generic messages like, "We're looking into your history," without actually resolving anything. With how expensive gas, groceries, and everyday cost of living have become, I think people should seriously consider who they trust with their money. For some families, even $125 can make a real difference in paying bills, buying groceries, or getting through the week. In my experience, the way this situation was handled felt disconnected from the financial pressure people are already under. Overall, this has been by far the worst credit union I've used. Good communication shouldn't only happen when money is leaving your account -- it should also happen when there's a problem. Based on my experience, I wouldn't recommend banking here.

Shutting down the entire online banking for 5 straight days is unacceptable. I work in IT and…read moreshutting down everything like that is a joke. We set up a development server that gets promoted to production when it's ready. You need to get better Infrastructure techs. Not high school drop outs that got a cert.

What kind of bank goes dark over a span of several days giving customers no access their accounts…read moreonline, balances, closes entire branches for a system upgrade? I understand this was explained to customers ahead of time, however I was not informed about the $500 daily ATM limit or $2,500 daily transaction limit being imposed. This was a huge inconvenience when the banks were closed and no one was available to speak to for help. To top it off, digital banking was supposed to be back online today. I still have no access to my account via the website or app. I'm going to close my account do business elsewhere. What a joke.

The bank advertised a really attractive CD for 12 months with a rate of 4.5%. I had never been to…read morethis bank before so I decided to check it out. Of course I entered by the wrong door and had to go around to the other side of the building. The teller was very friendly, but they appeared to be short staffed. One banker was already busy helping a customer with a CD. The teller offered to help start getting my information in the computer since I would be a new customer, but he was busy at the drive up window and teller window. I found a place to sit and was going to wait but got a little frustrated and left.

Occasion: Helping a Ukrainian refugee that I'm sponsoring get set up with American bank accounts…read more Things to know before you go: 1. You can get a bank account without a SSN, provided you have sufficient documentation to verify your identity 2. PNC branches are dog-friendly! Who 5-stars a bank branch? Me, that's who! Here's why... I am hosting 2 Ukrainian war refugees and the older one needed an American bank account because she's applied for authorization to work. We rolled in here thinking this was a simple ask - wrong. It's a simple ask...IF you have a SSN. Without an SSN it becomes a much more difficult (read pita) task for the bank. Not only did the folks at this branch handle it with grace, a couple of them took such an interest in her and her progress that we've been in several times to see them and ask questions. Not even really banking questions either - one of the ladies is also an immigrant and was willing to share her journey with us; it has been hugely helpful because many of the processes are the same. Additionally, the manager made the point of telling me that their branches are dog-friendly. As a service dog handler, I always like to know where I'm likely to encounter pet dogs and where my dog can be "off-duty." Different dog handlers do things differently, but I generally don't cape my dog in pet-friendly places. I find that it's easier to just blend and she knows her job. Would I recommend? Yes Would I return? Apparently...I had no idea people went to the bank this much but we've been there every week Service Dog Grade: A+ - they made a point of telling me that she is welcome, with or without her "work uniform"

The branch Manager at the Mexico location, Heather, was hands down the best I've ever experienced!…read more There was an issue with the dealership out of state on paying taxes and we got Heather on the phone to explain and cleared up the situation in no time! She did a fantastic job and got us our auto loan in no time!! I cannot recommend her and west community enough!

YELP should make ZERO stars an option! I dont know who is in charge of our account but, they should…read morebe terminated immediately. We have had a HELOC with WCCU for 5+ years and have NEVER been late on a payment. We are constantly marked as late. Letters from this branch saying we are late AND hits on our credit score. We pay MUCH, MUCH more than the minimum every month and it is always credited incorrectly. We have even received phone calls from district managers acknowledging the problem and promising change. How about changing our credit score back to what it should be??? Avoid this place if you value your credit score.