Terrible. It kept sending to other sites. All I wanted was to view on Yelp A Forever Home Animal…read moreRescue

This rescue imposes unnecessarily burdensome and discriminatory requirements on disabled and…read moreelderly adopters. After approving our application and after I personally spent over 30 minutes meeting the dogs, they insisted that my partially disabled wife travel a 2.5‑hour round trip so a medically untrained volunteer could "evaluate" whether she might fall on a dog. That person would then report their impressions to a committee for final approval. I am fully mobile and would be the primary caregiver for the dogs. My wife simply wanted companionship. No other rescue in our 20 years of adopting dogs has ever required this kind of intrusive and medically unqualified assessment, nor have they refused to offer reasonable accommodation such as a home visit. This process effectively penalizes disabled applicants and creates barriers that are unnecessary, inappropriate, and discriminatory in practice. For an adoption fee of $600, adopters deserve a respectful, professional, and accommodating process. Until they revise these policies or offer a reasonable alternative, this review stands. Apparently the concept of service or companion animals for the elderly or partially handicapped is beyond the capacity of this rescue. They will claim that they just want to protect the animal while providing unqualified and a harshly judgemental attitude toward the human client.

Exceptionally excellent no kill establishment, where cats can roam in and out onto big lanais…read more I went in to comfort some old cats, took a wrong turn ,and ended up leaving with a year old cat who went above and beyond to close the deal. I had no intention of getting a cat when I walked in, I was shopping nearby and just wanted to chill with some felines for a while He is so affectionate, it is clear that he learned luvs in the facility, thank you staff.

We had a really enjoyable time taking our two young boys to this location to see all the cats…read more There are a bunch of different rooms with lots of lovely cats to spend time with and possibly adopt. The best part though is the HUGE area out back. There's a half open-air, half kinda-gym area with almost 100 cats. We spent over an hour out there playing with the cats and just sitting down and letting the ones that wanted to be someone's lap cat come and try us out. They do a wonderful job here with all their charges!

The people were rude. The place smelled so bad we had to leave. Bad and dirty conditions for…read morehundreds of cats and dogs. They need to be reported.who can we report them to. It was very sad looking at these animals living in those conditions.

My family was looking for a second dog and we found our perfect puppy here! We've adopted from the…read moreOrange County Humane society twice before. After moving to Lake county, we were surprised when other shelters required us to fill out paperwork and then schedule an appointment to see individual dogs - I really long process. But the ladies at the Leesburg Humane society were so helpful! They walked us in to see the dogs and then introduced us to this gorgeous pack of 6 week old pups! We met momma as well and signed the adoption paperwork right away for our pick of the litter! They can't release her until she's spade, which is a few weeks away... we can't wait to bring her home! In the meantime the ladies invited us to come visit as often as we like. Very clean, attentive staff. 10/10 would recommend. Come by and adopted our pups' siblings

A few years ago I started volunteering for this Humane Society (but at the thrift store, not the…read moreshelter itself), and as someone who has worked in customer service all my life, it felt like employees at the shelter might have gotten complacent over the years. I based this on talking to people who came into the thrift shop and had been to the shelter and even my own limited contact there. Then I started attending board meetings and began to see that a transition was going on, in an attempt to improve the Humane Society's relationship with customers, donors, its own volunteers, other animal rescue organizations, and more. It was interesting to start out watching this process, and then rewarding to begin taking part in it as I continued to attend the meetings and volunteer in the thrift shop. Under new leadership, the organization has now rebuilt old bridges (and even some bed bridges) with various animal rescue organizations and other animal loving groups and individuals and has established itself in the community as a valuable ally in Lake County efforts to rescue and improve the lives of animals. They even rescue animals from shelters in other counties that are not 'no kill.' Okay. that sounds like an ad, but that doesn't make it less true. Even the thrift store where I volunteer is operated completely by volunteers so all the money raised goes towards the shelter.

I decided to get a cat since I can no longer walk a dog. I went to Umatilla and ended up being…read moreadopted by a dog-lovers dream Orange tabby. Staff was very helpful and patient. Best $65 I've spent in a long time.

They take great care of the animals and the facilities are clean and well kept!…read moreStaff are amazing!

Using Petfinder online, we stumbled across the cutest kitten. We made the 3 hour round trip from…read morethe UCF area to pick him up at Petsense in The Villages. The adoption went smoothly and even got a free bag of Petsense brand food. The lady was super nice and made sure we got along with the kitten and didn't pressure us into anything, even though she went out of her way to meet us at the store. Thanks for the new member of our family!

Lovely place GREAT PRICES and the staff as always are GREAT! Crystal clean also! Highly recommend!read more

Called in today 8/20/26 at 2:57pm, spoke with Chrissy in customer service and she told me that they…read moredid not have availability until September 16!!!!!!! The people here do not want to work! I asked for the manager and she put me on hold and never connected me through to the manager stating she was busy and would call me back. This is government run and paid for by the government which is our tax dollars and the people working here do not want to actually do any work.

The animals are extremely well taken care of and fully vetted…read more In the case of kitten or puppies Judy never ever leaves the Mother behind. Heck, she'll take the Father too to be fixed,if he can be located. No animal leaves this No-Kill shelter without being spayed or neutered.

I don't often leave reviews like this, but I feel it's important to share what happened in hopes…read morethat it prevents another family from going through what mine just did. On September 9th, my family adopted two kittens, Aren and Delle, from this rescue. We were told they had recently recovered from an upper respiratory infection and were now healthy. Unfortunately, less than a month later, our sweet Delle passed away on October 10th from FIP -- a fatal illness that likely developed from an infection that hadn't fully resolved. We followed all the recommended vet care and sought immediate treatment the moment she showed signs of illness, but despite every effort, she declined quickly. It was a deeply traumatic and heartbreaking experience for our family -- and for Aren, her sister, who is now grieving as well. I want to make it clear that I deeply understand and appreciate the mission behind animal rescues and the challenges they face in caring for so many animals in need. My intention in sharing this isn't to criticize, but to hopefully encourage more thorough medical reviews and communication before adoption. Even small improvements in diligence could help prevent another family from being blindsided by such a devastating situation. I emailed the rescue on October 11th, not in anger but simply to inform them of what happened. Unfortunately, I never received a response. Delle was deeply loved and is deeply missed. I truly hope that sharing her story leads to positive changes for future adoptions -- and to more happy, healthy forever homes.

Took in a cat I found. The staff was super friendly and sweet. When I took the cat out of her…read morecarrier she walked over the pens to go sit with the intake lady cause she could tell this was a good human. It looked really clean, animals weren't going crazy so they must've been happy.

BUSINESS NAME CHANGE .... This organization is now called…read moreNew Hope. It has been renovated.

July 17, 2020: Our 13.5 year old Labrador was put to sleep today due to her health. After she died…read morewe had a 80% bag of food and her medications and a few other things that we decided to donate to Journeys End Animal Sanctuary. This is a beautiful place and the people working there were so gracious to accept our donations to help their sheltered animals. We are so glad to find Journeys End Animal Sanctuary.

This is a lovely place hidden in the neighborhood. They are doing such great work here. They…read moreprovide a loving home to all types of animals. We were here to visit and only had time to visit with the cats. But there were so many cats but they all seemed happy. There was a porch on the cat building where the cats could hang out. I will definitely come back and visit next time I am in town.

Joe did a fabulous job at my granddaughters birthday party. He was so knowledgeable about each of…read morehis critters and was great with the kids and adults. We cant wait to have him back next year. Laura-Jean Avon

Admitted to BREEDING THEIR RESCUES and they are giving away a free baby tortoise, which that…read morespecies is a 100+ year commitment, as an incentive for 5 star reviews. Incredibly unethical, nonprofit status should be revoked. Incredibly unprofessional as well, blowing up and cursing out people for bringing up concerns, including a lot of name-calling (all of this is public on their own business page AND personal page.)