Inacurate coding to insurance therefore inacurate billing to patient. The wait times are atrocious.read more

The staff is extremely kind. The office is clean and modern. I have been brining my daughter here…read moreafter trying another doctor. I am glad I made the change. I would trust any doctor in the office. I have only heard of very positive experiences from my friends. Kudos!

My children were taken to PM Pediatrics and evaluated by a provider who, based on the documentation…read moreand follow-up, handed out two wildly inaccurate diagnoses, unnecessary medications, and showed a dangerous lack of clinical judgment. My daughter was diagnosed with walking pneumonia despite no imaging, no labs, and no clear clinical justification. She was prescribed an antibiotic, a steroid, and a nebulizer--without confirmation of any actual illness. The chart notes from PM list symptoms that do not align with pneumonia. The next day, she was taken to the ER at Southlake, where she received a full evaluation--including imaging. Their diagnosis? No pneumonia. She had a common cold. My son was seen the same day for a simple dry cough. He had previously tested positive for rhinovirus (a common cold), which was confirmed via lab. PM Pediatrics diagnosed him with a sinus infection and prescribed Augmentin--despite no nasal symptoms, no sinus pressure, no diagnostic tests, and a chart note that again, shows no symptoms consistent with sinusitis. He was later taken to Clermont Urgent Care, where they evaluated him and concluded it was just a cold. No antibiotics. No issue. I have video of both kids running and playing full-speed just two evenings later. They were misdiagnosed, overtreated, and their actual condition--completely benign--was verified by two separate, credible facilities. When I called PM to speak to the provider about what had happened, I was intercepted by a gatekeeper--I believe his name was Nolan--who was unprofessional, dismissive, and combative. He claimed to be a paramedic, yet completely disregarded the importance of parental input and medical follow-up. He made no effort to escalate my concerns, only to delay and block them. The provider eventually returned my call, but hours had passed. At that point, I took my children's care into the hands of real MDs--ones who care about root cause, proper diagnostics, and clinical integrity. PM Pediatrics is not a clinic built on safety. It is a speed-based operation that hands out prescriptions without proper assessment, treats concerned parents as problems, and prioritizes efficiency over accuracy. If you value your child's health, get a second opinion and ask for proof--because you won't get it here

Save your time and go elsewhere. Appointment was at 7pm. Was not seen till 820pm. They forgot I was…read morewaiting in the room. I do not feel like they are professional. They lack of medical experience. They did not explain anything on his weight and proper dosage of pain reliever. I did not feel like I was at a doctors office.

I can not praise GuideWell Emergency Doctors and staff on West Colonial Drive Ocoee enough. My…read morepartner and I have been patients there through the years. We thank God there is a service like this. Everyone there are all so kind, caring, and can be reached so conveniently. They always make the right diagnosis, prescribe the best medications, give you a detailed report, and to top it all off they contact for you all the specialists you will need to follow up with. My previous visit was on May 12th where I had the good fortune of having Dr.Shelly Birch as my doctor, she had a young woman that worked with her that I am so sorry I forgot her name. Since we had seen her many times before I asked her how she got into this line of work. She said because of her sick son. Please investigate this woman's name for me and commend her as well. I wish I had everyone's name.

I did not know about this place until my Teledoc referred me. I scheduled an appointment and was…read moretaken in 20 minutes before my appointment. I was treated within thirty minutes and then had to get a cscan, a nebulizer treatment and an antibiotic shot. The staff were all so friendly, informative and overall helpful in assessing my sickness. I think this will definitely be my go to place! Thank you to all the staff who made my day even when I was not feeling well!!

This is entirely about the Insurance Billing department. Full disclosure: I came into the hospital…read morefor elective PREPAY (over $16K) cosmetic surgery and was set to have surgery and go home same day. I signed a paper that said if my insurance company doesn't pay for my hernia repair then I would have to pay $345 also there is a $650 charge if as a prepay patient I have to stay overnight. Ok... I wake up to find out I did NOT go home but instead the HOSPITAL OVERSOSED ME with too much medicine and they decided I should stay for their over-sedation mistake. I even had a hospital representative come ask me for the $200 balance owed as I was trying to recover. Anyway, I went home and less than 3 weeks later I see that my insurance was billed for my stay and they paid over $40K. WHAT what what?????!!! AND the hospital is billing ME the deductible coinsurance of $2650... I never sued them, I just want my money back and them to cover their mistake and write off the $2650. I have waited patiently for 60 days or 2 full months while my account from May 28th is under review from their insurance department. Only to find out today that NEVER happened and the supervisors are saying according to their notes the charges are valid. You make a $40000. mistake that would have only cost me $650 of which because it was YOUR mistake I would not have had to pay anyway? One supervisor told me that once they billed the insurance company and got paid my self pay status of getting a discount was null. If that's the case do what the anesthesiologist did and REFUND my money!!! What a racket and terrible business practice this hospital is running. Now I will wait another 45 days while you keep collecting countless insurance payments and never calling me back with the status. Stay away if you need your money and have a choice to go elsewhere. I feel VERY very cheated even though the doctor took responsibility, the hospital thinks it's okay to do wrong and make the patient keep paying! Ridiculous....

Very kinda nurses and staff. Lots of smiles and helpful individuals. Put out positivity and it…read moreshould come back ten fold. Be nice to the staff and they'll be nice back.

This is my go-to when I have any onset illness. They are open 7 days a week and since moving here…read moreis the only place I go that isn't a specialty doctor. There's no appointments but you can do the preregistration online to save time as well as view the wait times. There are 2 doctors I normally see, Dr Kelly and Dr Yi. Both are great. They spend time with you and go over your concerns. This last time I ran into a little trouble - apparently UHC does maintenance on Sundays, so they charge a flat rate of $50 because they can't run your insurance. I was told to call and they would rerun it and send whatever you were owed back to your card-- so don't get sick on Sunday's haha. The office staff is helpful if you have to call and get a follow up or refill a prescription. I know I need to get a PCP eventually, but it's nice knowing this place is right down the street when I need it.

To see so many positive reviews of this location is frankly infuriating. This is not an urgent care…read moreyou should take yourself nor your loved ones too. They are not there to give you an earnest diagnosis, they want to get you in and out the door as quickly as possible to cash in on your insurance. My brother in law went in with severe abdominal pain, extremely high blood pressure and heart-rate, a fever and several other conditions that were obviously severe in nature. They sent him home within a few minutes of looking at him despite the severity of his symptoms. Within 24 hours, he was dead. The hospital was shocked and confused as to how appropriate medical attention was not taken a day earlier. Keep in mind he was very young (40) and in good shape-- it was determined he had experienced organ failure over several days which ultimately killer him. How a "urgent care" could be so shockingly obtuse is more than incompetence or negligent. It's genuinely evil. I will be telling everyone far and wide to avoid this location at all costs, if they had done their job he would still be alive. Horrifying.

Dr. Li is extraordinary, and we were thrilled with the care she provided. She listened to the…read morepatient history and asked detailed questions to elicit additional information and clarify events, as well as other aspects of the history that predated the immediate illness, and listened to genetic patient history information as well. She was willing to hear and incorporate in her diagnosis process the fact that lung infections are common with our child, and common on the father's side of the family, with a predisposition (over-susceptibility) to having upper respiratory tract infections become lower respiratory tract infections. Dr. Li did a very thorough examination of our child and expressed what she was finding in real time as she did so. She was trying to diagnose the issue in the lungs causing abnormally low O2 sats (about 4-5 points below normal, which is a lot for our child) and as she listened with a stethoscope she expressed a theory that there was a mucus plug - this is information I was happy to have, and asked about percussion to loosen any mucus. Dr. Li listened as I noted a further point of patient history was that our child had frequent chest colds when he was much younger and I had often used gentle percussion to loosen phlegm in his lungs years ago. The entire interaction was EXCELLENT and helpful to me. I like to ENCOURAGE the practice of doctors providing MORE information as opposed to assuming that a patient won't understand detailed or specific medical information. I oppose the Idea of providers trying to over-simplify, and STRONGLY OPPOSE failing to fully disclose everything the provider is finding, or the diagnostic theory forming the basis of provider's diagnosis, treatment, and expressed prognosis. Dr. Sarah Li is AMAZINGLY GOOD at making sure a patient (in this case his caregiver parents) are FULLY INFORMED - a bedrock requirement of meeting the goal of INFORMED CONSENT. We can argue as an academic matter over whether someone with no formal medical training could ever be fully "informed" but, if we did so, I would argue that the information still needs to be conveyed to the patient in as complete a manner as possible, simplifying only as necessary or requested (less Latin, surely) with the understanding that patients are also obligated to have some basic understanding of how their bodies work and how modern medicine is practiced. I believe too much information is not a problem. In the same vein, I appreciated the DIRECTNESS of Dr. Li when we discussed our prior treatment for Nigel's occasional colds with very low dose guaifenesin as an expectorant for unproductive coughs, and ultra low-dose dextromethorphan on rare occasions when he required a suppressant to sleep. Dr. Li was very clear as to why she preferred we did not use these, and then she explained why each of them was less effective than we perhaps presumed, even going into the history of DXM and why it probably worked better for my generation (Boomer) as a child - interesting bit of chemistry here which she succinctly and clearly explained how alcohol in cough syrup (back in the day) helped deliver the DXM once ingested. WOW! A doctor treating a parent as an ADULT who actually might understand simple concepts from high school chemistry instead of treating me as if I were the 5-year-old on the treatment table. THANK YOU, DR. LI !!!! At the end of the physical examination Dr. Li thoroughly discussed her theory on what this illness was, and her basis for that diagnosis, including what she and other pediatricians had been seeing this flu season. That process was interactive. She pronounced bronchopneumonia (just calling it "pneumonia" because she's not presumptuous, just brilliant) which scared us, as it should, but she was a calming influence. Throughout the time, Dr. Li was very interactive with our son and called him by name and treated him as an important person. During the exam she told him everything she was going to do before she did it and made him very comfortable. She was smiling and reassuring with him, and with us. At the end she gave him what every 5-year-old wants: two stickers. He very much liked Dr. Li and I think he even enjoyed his visit. Dr. Li is a top professional in every way, and conducts her exams in a way that made us feel as if our child was the most important person being treated that day. Her differential was logical and well explained. She was helpful in other matters such as how to best treat unproductive coughs during seasonal/occasional colds. OFF THE CHARTS SUPERB. I don't usually spend this much time writing about something but I wanted to cover a lot of the visit and how fantastic Dr. Li treated my child, and us as caregiving parents. Dr. Li gets a lot done very quickly but she EXPLAINS EVERYTHING, which is important to us. WE LOVE DR. SARAH LI and we want to say THANK YOU for such fantastic providing of care for our child. :-) :-) :-)

Love Dr. Roque and the staff here. Dr. Roque takes the time to explain issues and has patience with…read moreyour concerns. I would definitely recommend this office if you're looking for a new pediatrician.

I went to 09 South Semoran Blvd, Orlando, FL 32807-4334 because I had been experiencing…read morepostmenopausal bleeding for two weeks, and the last two days were very heavy. Honestly, the care was very disappointing. I was not evaluated or even asked questions about my symptoms. They didn't even check my blood pressure or vital signs. Basically, I was just told to see a gynecologist and go to the ER if the bleeding got worse. Very unprofessional experience, and I would not recommend this place.

Could have done what i ask them to do since it was a pre existing condition that i have have for…read moredecades and knew what would alleviate the pain i was in, instead i payed 70$ to get an antibiotic script.

My son had an emergency and usually we go to Advent and coming here was a mistake. The emergency…read moredepartment was awesome and very nice and knowledgeable but when we got upstairs to stay over night, the over night nurse was rude, barely talked. Seemed like she was annoyed and irritated to be there. She wasn't friendly. I had asked several times where was the kids playground on the 5th floor but everyone seemed to be clueless about it and I finally found it. Also the rooms are so old looking and desperately need a remodel.

They were very organized and saw us quickly. Highly efficient and friendly staff. They had us in…read moreand out in a bit over an hour!