The servicemen were friendly & listened to what I had to say. They got the AC up & going but I will…read morehave to have a new system before winter.

Been using Warren H&A for ten years. Technicians are always courteous and seem competent and…read moretrustworthy. Recently we had to replace our thermostat. I just wanted a simple non-programmable replacement. Warren charged $90 for the service call (o.k. - I get that), but charged $150 for the simple thermostat? A thermostat I could purchase for about $50 every day? And could have replaced myself? Maybe time to give someone else a try. Live and learn I guess!

I cannot say enough good things about Burns builders and Burns heat and air. They installed a 2 ton…read moresplit unit (outdoor/indoor unit) with duct work in the newly remodeled section of my home. In addition to this installation, they upgraded my electric panel. Other HVAC installers estimated that I would need a 1.5 ton unit. But Burns insisted that a 2 ton would be perfect for the space and not overwork the unit. They were 100% right. The unit is utilized for a renovated attic space. So it does get extremely hot in the summer. If I had gone with the 1.5 ton unit then it would have been overworking itself. I have to say they did all of this work with incredible integrity and for a fraction of the cost that I was quoted from other HVAC businesses.

From the owner: We are a full service Heating and Air company. We sell and service all models.read more

It seems with a 2 out of 5 star rating already, I'm not alone in how I feel about this company…read more Beware of it and the service manager Anna who is truly the most unprofessional manager I've ever dealt with. I live in town and they charged me $187 to show up and determine that a noisy blower was normal and that nothing could be done to fix it. The tech was a kid with obvious lack of experience and spent about 15 minutes "turning the blower down" which had no affect on it and then followed up with "I can't leave it like this or it could be a fire hazard or potentially burn your blower out". Total time actually working was about 30 minutes. Forget about used car dealers taking advantage of customers, this is next level. Concerned, I emailed them that they sent me an invoice for the service fee (I agree that's fair) but they also charged me for an hour of tech time. They have already sent me 2 invoices demanding payment in the past week and a half which is very pushy. In my email I said I have doorbell video confirming when the tech came and left and they didn't quote me $187 for the service call initially, nothing was done while here, I asked for the labor to be removed or I would pay the balance and dispute it. It's simply not fair. Anna immediately flew into a frenzy and responded in a long email demanding to see my video, and threatening collections plus 35% if I disputed their charges. After a few completely unprofessional emails, it became clear that these people are only there to gouge customers, then threaten them into paying ridiculous charges. The burden is not on customers to provide proof of what their techs did and that charges are fair. I was a Dealership Service Manager for many years and I would never dream of treating a customer like that. If a diagnostic charge was unjustified, I would discuss it with a customer professionally to come to a mutually beneficial solution. NOT what this company did. You lost a customer, I know you don't care. But you will probably lose a few more from this review, and everyone I come in contact with when HVAC comes up. Very disappointing. STAY AWAY!

Called 9 days ago when our air went out. They gave me two different appointment dates and times and…read moreNo-call No/showed for both of them. Just called the after hours line and was told there a 2-3 week wait now. Not great. Shouldn't make appointments if you can't keep them, and at least should call and notify customers if they aren't coming. I get that it's hot and there is a lot of demand, but if communication was clear we would have went with an alternative.