During my recent visit to the dental office, I encountered some significant issues related to the…read morefront office staff's handling of insurance verification. Specifically, the staff member at the window referred to me informally as "hon" and informed me that she could not validate one of my three dental insurance plans. When I inquired if she had contacted Delta Dental to clarify the situation (as this issue had not arisen at other dental offices), she replied that she had not made that call. Instead, she intended to check benefits online, which seemed less effective than directly calling the number on my insurance card. The office operates under a policy that requires insurance eligibility to be confirmed before any dental work can be performed. I found it perplexing that, while she was supposed to be verifying my eligibility, she spent time chatting with a coworker and eating her lunch at the window. During my visit, I observed two other patients arriving and leaving before I was seen, which led me to believe they had simpler insurance situations. Eventually, after being taken back for X-rays, the dentist kindly addressed my dental issue. However, he was unable to fix my tooth because the front office staff had not verified that my insurance would cover the necessary procedure of gluing my tooth back into place. This experience made it clear that the person at the front desk played a crucial role; without her completing the eligibility verification, the dentist could not proceed with any treatment. Moreover, I noted the overall atmosphere of the office, which fell short of my expectations. With an empty waiting room when I arrived, I was surprised by the receptionist's focus on personal conversations rather than patient care. After waiting 30 minutes, I noticed she was still eating lunch, further adding to my frustration as the only patient present. Beyond staff interactions, the waiting room itself contributed to my unease. The decor was uninviting, featuring cheap rubber plants and an overall unfriendly ambiance, which heightened my anxiety about the dental visit. Given the revenue typically generated by dental practices, I believe the environment could greatly benefit from improvements--such as incorporating real plants and more aesthetically pleasing art--to create a more welcoming space. Ultimately, I rated this experience four stars due to the professionalism and kindness displayed by Dr. Duffy and April. Without their exceptional assistance, my experience might have warranted only a one-star rating. However, the delays caused by front office inefficiencies were significant and warrant attention for better patient care in the future. By the way my appointment was 3 pm by the time we finally left the office was busy!

I had been to Emergency Dental in the past but never had I walked out of the office being told I…read morehad 12 cavities. My last visit they said I had 12 cavities. I thought they were lying and just inflating the number like a dental practice that scams people for money. Well I think they are a dental practice that scams people because I went to see a dentist my friend recommended and turns out I only have four. Yes I still have cavities and that's not good but Indiana Emergency Dental tripled the amount of cavities I had. Not sure if they thought they were being nice to "get it out of the way before it's worse" but in my mind there is nothing nice about inflating the number of cavities I have just so you can walk away with a big pay check. On top of this I went to School with the receptionist and how cool is it to walk out of the office saying hey I remember you and now you know I have 12 cavities when it is actually four. The only reason I would ever come back to this god forsaken place is to tell that person that I didn't have 12 cavities, just four. So I do not recommend coming here. Big probability you're going to pay for a procedure you don't even need. But hey it's 2026 so if you're down to get scammed because you think it's fun that's your choice and it is definitely Indiana Emergency Dentals choice as well! Tata!

Dr Montefalco is a jewel. He's a fabulous oral surgeon. Any doctor who can give me an iv and me be…read morecalm about it is aces in my opinion. Dr Montefalco made me feel relaxed and comfortable. His humorous personality put me at ease. He did extraordinary work on my mouth and I had extensive work done. The next day after surgery he called me personally to check on me and how I was feeling. Thanks doc!

Had a wisdom tooth removed by Dr. Davis and it was the easiest experience I could've imagined…read more Friendly during the consult, fast removal, and the recovery process was quick and easy. Nurses and assistants were great conversations all while working in a new software system. I'd recommend to anyone.

I had an appointment for consultation with Dr. Bojrab. I have scheduled oral surgery on a difficult…read morelower wisdom tooth. Difficult because of my age (70). He was very confident but real explaining everything. This was a second opinion and he is the surgeon I am trusting with this scary wisdom tooth problem.

We went on referral from my dentist for some prep work for my 15-yr old's braces. He needed to have…read morehis two bottom premolars out because they were baby teeth without adult teeth underneath, with roots too shallow to move. Well, that's what we heard two years ago anyway. I hated the idea of removing two teeth just to put posts and crowns in a teenager's mouth. So I let it go (hoping for a better idea?). But it was now past time for braces,so I bit the bullet--no pun intended. We made an appointment and got in within a couple of weeks. Their office has a good COVID protocol that allows very few people in at one time. We were ushered back to the exam room and went through a new patient questionnaire as well as an interview of sorts, and then the doctor came in to explain the procedure and answer any questions. The teeth had already started to fuse to his jaw bone a bit, making extraction more difficult and time consuming. My son was awake for the procedure and did very well, this for a kiddo with a relatively low pain threshold. I was called back into the room afterwards and again the doctor explained all that happened. We were given post-op instructions and checked out. The staff were all extremely courteous and helpful. Recovery went remarkably well. In fact, I was surprised just how quick it was. My son went from soft food back to his regular diet in just a couple days and didn't complain once of pain. I hope we don't need their services again. But if we ever do need oral surgery in the future, I would definitely go back.

I needed to have a molar pulled.. The Dr's staff was very professional and made me feel at ease…read more So did Dr. Pliske. When it came time to actually pull the tooth I was expecting a lot of discomfort but there was virtually NONE. The tooth was out in about a minute!! and there was no pain.......Boy, was I surprised..pleasantly.

Dr. Williams has been my dentist since moving to Plainfield in 2002. What speaks the loudest to me…read moreabout Dr. Williams is not his immaculate office or his updated equipment, but the staff. The majority of his staff have been with him the entire fifteen he has been my dentist. Procedures and their alternatives are explained carefully so you know why a procedure is necessary. He has never tried to upsell any dental procedures such as whitening. My husband has gum disease and Dr. Williams' care has kept his dental issues under control. I highly recommend him.

From the owner: Dr. Timothy J. Williams brings over 20 years of expertise in hip and knee replacements to the…read moreIndiana Orthopedic Institute. A Harvard-trained, board-certified orthopedic surgeon, Dr. Williams combines cutting-edge robotic technology with a compassionate, patient-first approach to create optimal outcomes. Whether aiding in rapid recovery or performing complex revision surgeries, his goal is always the same: helping you regain your mobility and confidence. Dr. Williams practices with the belief that teamwork is essential, placing you firmly at the center of the care team for a truly collaborative healthcare experience.

I had to have a big tooth pulled and I dislike dentists a great deal. I had that procedure at 10AM…read morethis morning and at 7:00 PM, I am happy to say it was a great experience. Professional, personable and efficient....it doesn't get much better than that!

So much better experience than I had expected! The entire staff is exceptional and the operation…read morewas painless. Dr. Alderman even gave me a call that evening to see how I was doing and if I had any questions.

Ruthless business practice. I had overslept and missed my initial appointment and was told because…read moreof this they are unwilling to perform surgery on me. Furthermore, the lady on the phone was kind enough to inform me I would have a tough time finding another place accepting my insurance down the road. I am completely stunned. I don't even drink alcohol or do drugs; I overslept because of a recent medication change. With me doing the best I can to be responsible in all areas of my life I am shocked that I am turned away for simply over sleeping one time.

This is a review i wasn't sure I was ever really going to write. Note that I was a patient at the…read morewest office before they moved to the current location. So it would have been from 2020-2022 I believe. I was in the process of getting braces as an adult which (for me) required trying to pull down an impacted adult tooth from my upper jaw. I saw the first oral surgeon at IOMSA in 2020 when he surgically attached the bracket to my impacted tooth. That surgery I believe went fine. However, a year or so later, when the impacted tooth still wasn't coming down with my braces, the Orthodontist sent me back to IOMSA for a 2nd oral surgery to have them move the bracket and remove "some more bone" from around the impacted tooth. I saw a different oral surgeon this second time. And I told her then that I didn't really want to keep trying to pull the tooth down. I would have rather just gotten the impacted tooth out surgically, and got on with my life. But she insisted that I keep trying to pull it down after opening my jaw up and looking at it. So she continued to move the bracket (as planned). However, she also continued to remove SO MUCH BONE from my jaw that it irreversibly damaged and ruined my mouth and teeth forever. After that surgery, the orthodontist kept telling me how unhappy she was with what they did to me. But I didn't fully understand the impact of it yet. And I was in alot of pain. More than was expected for that type of surgery. What I came to find out is that once that bone is gone, it's gone forever. You can't ever get that bone back in your jaw. So when the orthodontist was unable to pull down that impacted tooth even after the 2nd oral surgery, I was basically screwed. I had to have 3 or 4 bone grafts and tissue grafts to try and at least kind-of repair the damage, but it was never enough. I actually lost a perfectly good tooth adjoining the surgery site because of how much bone loss I had. The good tooth had become loose because the surgeon at IOMSA had removed SO MUCH bone from my upper jaw. And I almost actually lost two teeth (and that was according to yet another oral surgeon at IOMSA who thought he couldn't save either of them). So I went to see a different oral surgeon at that point (outside of IOMSA) as well as a periodontist who had to pull the loose tooth and was able to install two implants in my mouth, but it was really hard for him to do so because of how little bone I had. After getting the final implant crowns from my general dentist last week, he commented on how shocked he was that the periodontist was able to do the implants at all given how little bone I have left. So, my mouth/teeth are FOREVER messed up because of what the surgeon at IOMSA did to me. My teeth will never be straight and i have so much visible damage from that surgery still to this day. The implants sit high up in my jaw because there was no where else for them to go.

The day I've been dreading, my youngest son having his wisdom teeth removed, went so much better…read morethan I could have anticipated. Dr Lee and his staff really impressed me and did a great job of accommodating for my sons needs and putting us both at ease, as much as possible. Staff is incredibly professional yet, empathic. My fears and concerns as a mother and his fears surrounding having anesthesia for the first time were handled very compassionately. He is now 3 days post op, and we're shocked at how well he's recovering. Both my partner, myself and our daughter had nightmare experiences with wisdom teeth removals, so we were all concerned for him. The instructions they give for aftercare are the most thorough I have ever received. I really feel that has made a huge difference in his recovery. He didn't even want the pain medicine after the first day, just the ibuprofen for shockingly mild swelling. If anyone in our family needs oral surgery in the future, I would return, most definitely.

Today I had two top molars extracted. Our biggest hardship was properly removing my bad teeth…read morewithout disturbing my sinuses as well as without damaging the surrounding teeth. I must say, this office took great care of me and a final thanks to Dr. Lee. I appreciate your confidence in your work and best wishes with the rest of your line of work. Thank You! John J.

Dr Cooke - Horrible Xray experience must be second hand from dental school. I was told that with my…read moreMC/MK ins that I would have to pay cash for the lab fees that are charged them. I asked for code to bill ins first. Didn't have a code. Contacted ins company and was given Affordable Dentures.

great dentistry and never leaves me in pain. very caring and considerate. always greets me nicely…read more Dr. Frieda Cooke is a great friendly dentist and i look forward to coming back here for all my dentist appointments.

I had a chunk of tooth stuck sowed in the gum on my upper left extraction site after wisdom tooth…read moreremoval and yesterday (About 1month post) felt a bump rising out of the extraction site and am praying it isn't yet more tooth that is now on the bottom left. The staff were relaxed before and after the surgery but after this I feel they may have been a little too lax.

I had my wisdom teeth removed at 28 years old by Dr. Schier. He did an incredible job even with my…read morewisdom teeth roots hitting my nerves. Schier performed a coronectomy to ensure I didn't have lasting nerve damage afterwards. I had zero complications and everything went smoothly. I had been worried going in as I have mild TMJ but that was a non factor. Thank you Dr. Schier!