The service here is impeccable. If the store doesn't have the music you're looking for, they can…read moreorder almost anything. The employees are very knowledgeable and helpful. The service department works very quickly. I have been a customer here for 11-12 years, and the employees go above and beyond, especially the store manager, Vanessa. I could go on and on about how great this store is!

We have been a customer with Rieman Music for a number of years as our kids explored being members…read moreof their school band. Most recently, the staff at the Urbandale store helped us clean and repair our Yamaha Clavinova. They were friendly, fair in pricing and gave unexpectedly speedy service. Ron and his staff explained the process and were upfront with timing and pricing. He even made sure that we got our unit delivered back to Ames. We have had similar good experiences with the Ames location. We will definitely return to Rieman Music and would recommend to the store to others.

The staff at Uptempo was very helpful. I was looking to rent an oboe. They had several to chose…read morefrom. One of their staff also teaches oboe. I have also been there to buy items to clean my flute. I will definitely go there again.

Knowledgable and Friendly service not to mention the availability of quality instruments and…read moresupplie, has always been my experience when going to the Uptempo!. Currently thinking about getting a trombone, and learning how to play

Scott, in the West Des Moines Guitar Center, is beyond knowledgeable, as you can tell he has a wide…read morerange of musical experience to draw from. I was all over the place. He listened to my needs and goals. He was able to show me various instruments, that I thought I wanted, as well as, suggesting instruments that would work better for me because of my size and experience. I thought I wanted a half size guitar, and a 3/4 actually works better. He also went through the different brands, all with patience and kindness. I also had a used banjo sent to the store from their online store, which was delivered in great shape. Overall, it was as an excellent experience for this novice. Out of 1 to 10 rating, West Des Moines receives a 15.

My combative relationship with GC continues…read more Have not been in the local GC for quite a few years now. Reason number one. I was about to go on the road for a long weekend, going to play several shows, and I needed strings. I called to see if they had my string set and the guy who answered the phone said no, but I really should change to the string set he uses. No idea of what guitar I play, how I play it, how hard I am on strings. For a guitar player, strings are a really personal thing, and I had no desire to hear someone who had never even spoken to me before tell me what gear I should use. Reason number two I got a phone call on a Friday, it was a marketing company. They were calling on behalf of GC. I said I don't do phone surveys and to please delete my number from their data base. Starting on Monday I had 5-10 spam calls a day for weeks. I had never had a problem with that before. I'm sure it is just a coincidence. I talked to the GC manager about it, and he claimed they only did marketing for GC. I had looked up the number and there were multiple complaints about a number of businesses that they did marketing calls for. Reason number three Yesterday we went in for the first time in quite some time, figured give them a chance. We were looking for a headset mic for my wife. We went back into the sound support room and the guy there seemed annoyed that we were even talking to him. My wife is very nice to people, but he was still abrupt and rude. That is the last time. Avoid corporate stores, there are several local places around town that deserve your business. One star is about three too many.